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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Paid phone not resetting

Resolved! Paid phone not resetting

I've paid amount due but wont reset, what do i do. Its paid in full

Resolved! Choosing a phone number

If I cannot find my town when activating my SIM, is there any other way to get my towns prefex for my phone number?

Referral rewards

I referred my wife to Public Mobile - and she signed up at London Drugs Victoria. I mentioned that I was a Public Mobile customer but that was lost during her registration. How do I now add this to my rewards with Public Mobile?

Plans for canada and us

Is there a plan for unlimited talk and text for canada and the us?

Resolved! Phone number activation

I recently went from chatr to public mobile and my old number that I transferred shows up on my account, but I’m unable to receive any messages or calls. When someone tries to call me it says the number is not activated. I am however able to make pho...

Resolved! Referral Credits

I have 2 messages from Public saying I have a $20 credit for referrals but only one is showing on my account page.Where do I get answers ?

Resolved! Re:update new credit card update new visa credit card informationRe: Edit my new credit card

Please help me out how to replace my old card on the file. Thanks.

Resolved! Double billed

I got September credit card statement and noticed 2 charges for 2 different amounts on 2 different days. Can you explain please

Resolved! No incoming calls

So I've been with Public for almost a year with no problems.Since last week I haven't been receiving incoming calls. I had my mom and sister check by calling me, but it goes straight to voice mail. I already tried resetting my phone, shutting down, c...

Resolved! Bill

How to get phone bill by public Mobile phone

Get in Touch with Moderator

How do you get in touch with a moderator ? I opened a ticket and was messaging back and forth and suddenly they disappeared . My SIM unregistered itself this morning and after digging around myself , looks like someone hacked my phone or SIM . The...

Phone line network down

My phone can't dial out or receiving. No service two days.

Resolved! How can i check my existing plan data speed

So Im looking at potentially upgrading my plan. I have the plan from a few years back when i switched from freedom mobile i got $120 for 3 months /w 12GB of data divided over those 3 months. Seems like all PM plans say 3G speed - are all their plans ...

Resolved! PM survey very silly

Myself and family have been with PM for quite a long time and in general all was going pretty well. However lately myself and other family members are being annoyed with constant texts and emails asking us to participate in PM surveys . Today I fina...

Resolved! reactivate suspended account

I've updated my auto pay credit account info a few hours after my account was suspended. Do I still need to submit a payment or the system will do the auto pay by itself?

Resolved! Ported Number - No Activation

I ported my number yesterday, and it cancelled my service immediately, but now I have no service whatsoever. I tried restarting phone, removing SIM and putting it back in, turning phone off and turning it back on.

Resolved! Cannot calllocal numbers...says I need long distance

i am very frustrated....cannot dial local numbers....says I need long distance add on.....when people call my number it is busy...nohelp from anyone.....paying monthly for nothing!

My phone stopped working

Resolved! My phone stopped working

Phone stopped working today. I got a new sim and it works, but my phone number number has now been changed to a Quebec number. How can I get my Prince Edward Island number back??? Can a mod please contact me.

Resolved! Wrong payment

Hii have paid 40 dollars by mistake! I always dial *611 to top up my plan. I always choose the 50 min across Canada/US but this time the menu was changed and I could not find any add-on for Canada so I picked the 1000 min US supposing that it include...

Paying for data that I am unable to use

I have a couple issues. This month i paid for for 6gs of data I only got 1 and because i was at work i had to pay for another 1g to get through the work day. my phone data says i used 2.45 gs of data. I would like a refund for the data that I paid fo...

Resolved! When SIM will ship

Hi I ordered a SIM on October 5 but the tracking page says it hasn't shipped yet. When will it ship?

Resolved! My credit card cannot be verified

Hi, My credit card seems to not have gone through as my auto-payment was declined. there was no message given to me that it was declined until I realized I had no signal or data. I have contacted my CC company, and they told me my card was still acti...

Resolved! how to creat self served account for 2nd line

i have self served account & it is working fine but i got problem when i want to creat another account (2nd line) for my sister it''s not helping .what to do? thanks

Bonjour

Resolved! Account Creation issue, website timed out when completing

We were on the last step of the registration process... entered the credit card info.. clicked submit and then the page went to an error screen saying it timed out. I cannot log into the account we created.Please help.

Resolved! Cannot login to remove the pause

Hello, may be someone can give me an advice.In July before going on vacation I paused the service for 90 days (the credit card expired and I did not update it at that time). Now I am trying to login to remove the pause and pay for the service but get...

Resolved! Loyalty credit not updated

My loyalty credit did not increase after the second anniversary in August, 2020.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Paid phone not resetting

Resolved! Paid phone not resetting

Resolved! Choosing a phone number

Referral rewards

Plans for canada and us

Resolved! Phone number activation

Resolved! Referral Credits

Resolved! Re:update new credit card update new visa credit card informationRe: Edit my new credit card

Resolved! Double billed

Resolved! No incoming calls

Resolved! Bill

Get in Touch with Moderator

Get in Touch with Moderator

Phone line network down

Resolved! How can i check my existing plan data speed

Resolved! PM survey very silly

Resolved! reactivate suspended account

Resolved! Ported Number - No Activation

Resolved! Cannot calllocal numbers...says I need long distance

My phone stopped working

Resolved! My phone stopped working

Resolved! Wrong payment

Paying for data that I am unable to use

Resolved! When SIM will ship

Resolved! My credit card cannot be verified

Resolved! how to creat self served account for 2nd line

Bonjour

Resolved! Account Creation issue, website timed out when completing

Resolved! Cannot login to remove the pause

Resolved! Loyalty credit not updated

Cancel public mobile as I have joined telus

Charged twice in one month

New credit card, but can't find a way to resume se...

Port my number out from PM but services on hold

Public Private IP confusion