Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey there, my plan was renewed today, August 23 - I was charged to my bank account with autopay. For some reason, even still, I have absolutely no service/no bars/unable to call/text. This started about a day ago. I’ve restarted my phone/all the obvi...
I am a public mobile client. switched over from Koodo about 3 months ago. I am going to Europe and plan to buy a sim card over there. Is my phone locked with public (Lucky) mobile? If so, how do I unlock it before I leave. Thank you
Does the plan that includes Talk and Text to the US allow you to call back into Canada without additional costs when travelling in the States? Thanks David
My phone bill costs $40 and I have $43 available funds but my account is suspended for some reason
I have a samsung galaxy j3, and I have just left Bell, called and had my phone unlocked, but when I put the new SIM card in from Public Mobile, it requires a SIM network PUK because the "SIM network PIN blocked". I've contacted the moderator in a pr...
I live in BC and I am traveling down to Washington State in two weeks. I want to do the add-on for U.S. talk and text and was wondering when it starts. Is it from the time of payment or how is that done? Can anyone help? Secondly don't folks find...
I paid my plan and it's not allowing me to use my talk phone today, i need my phone to work.
When working through the Getting Started page, I looked for stores near me. The map does not work: Screenshot:Console error:
Hi there all, I am trying to access my voicemail from a landline and forgot my pin number so went to reset it and it said to use my phone number as temporay access to change the pin. However that did not work as it says you have entered an invalid pi...
Hi,I am unable to log in or set up my self serve account. I have tried everything. It won't accept an email address as it says there is an account already using that password. I do not know what to do. I have contacted the moderators but have not ...
Hi, If I purchase the internation text unlimited, and I am an iphone user does this mean I can text SMS (android) without paying if traving in US from Canada? Do I turn data/roaming off or how does this work? Please advise. Maggie
Hello I’m new to the community! I have a new credit card with the year 2025 as an expiry date and it is not available as an option, therefore I am unable to update my card. I am wondering if there is someone who would be able to update this so that ...
I've changed my phone number because the previous one I had with public mobile was for someone else. When I'd call from another phone, my phone wouldn't ring and someone else's voicemail was on the other line. Now this new line is problematic as we...
Hi there looking for help to login into my account to make some changes but I forget what email I used when I set up the account, can I have some help with this?
Hi everybody, how I can get more credits as a new user.Thanks
So how does auto pay work? Am I right to assume that unless you choose to pay your account with vouchers or another method your credit card will be billed on the due date?
With the extra gig bonus that is supposed to be applied to accounts (assuming you qualify for the bonus) do you think it will be of much good to you or do you not use all the data you currently have available to.your account so no.its of no importanc...
For anyone that ever tried to input an email address that was too long and not accepted as an email for the community or for self serve, the problem might be fixed now. For long time my community emai and my self serve were different because the self...
Two screenshots. The first is from the Terms and Conditions section of the Plans page (https://publicmobile.ca/en/on/plans) and the second is from the More Details section of the Change My Base Plan page in Self Serve (https://selfserve.publicmobile....
Hi guys, I am new to Public Mobile. I just had my renewal date yesterday (Aug 22). I thought my Autopay would come directly out of my account. Ooops. my bad. So tonight I topped up to my plan amount, and as of the time of posting this, the plan has n...
Hi everyone, I was wondering if there needs to be any phone setting changes that need to be made for the US Roaming Unlimited Talk add-on. Apologies if this has already been asked/answered - just about all the searches I saw were for US Data Roaming....
for net work it shows LTD/WCDMA/GSMauto connect is this the way it should be?
Just wondering if anyone knows how to update the birthday on my account without the help of a moderator? I read posts that saying that a moderator can do it but I am just wondering anyone knows you can do it yourself? Thanks
my data stopped whats going on? I am not due till next week to buy more time?
I have an iPhone 6s, wifi and voice works fine. Cell data suddenly died last night. I’ve reset the APN settings, tried my SIM card in a different phone (data still dead) and I’ve rebooted my phone several times. The other possible issue is that I’ve ...
The title of this post is the error message I receieve when I say I've forgotten my password, trying to log into the non-community site, so I can manage my cell account. I tried another email address, and I received a different message saying that em...
It has been working fine. Somehow I don't know since when I have a problem in sending out messages. But I can receive.
Hi There I am Reactivating my Public Mobile account as porting back from Koodo and want to keep the same email address that is =====@gmail.com, i have already purchased a new card ...once activated will port my number in to this network please help ...
Hello, I received a message from public mobile stating that they received a request to port out my number. I am very worried and would like urgent help before my number gets stolen. What is the best way to get this actioned before it is too late?
My plan recently expired and I forgot to add my top up card before hand. My account is now temporarily inactive. I've added a top up card within 24hrs of expiration of plan but have been without service for 48 hours after top up. Anyone have any insi...
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