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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54286 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62316 Views
  • 186 replies
  • 32 Bravos

Recharging the account did not give a full month

I changed the plan on my account and re-charged it to top up for the following month. The system is telling me that the account has been charged there is $25 on the account, however I still cannot make any calls. Also, the system is telling me that I...

jgrewal by • Good Citizen / Bon Citoyen
  • 3254 Views
  • 21 replies
  • 1 Bravos

Resolved! Iphone SE 2020 (2nd generation)

Is anyone using Public Mobile on an iphone SE 2020 (2nd generation)? I searched the Community a bit and am seeing some conflicting responses.

elb-bo by • Good Citizen / Bon Citoyen
  • 3708 Views
  • 19 replies
  • 0 Bravos

Resolved! Re: port request

what is Alternate number? Why Public mobile is showing Alternate number attached to my SIM Card. I wanted to transfer the number from Koodo to Public mobile.

Rick77 by • Great Neighbour / Super Voisin
  • 717 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting two phone numbers from a single account

Hello, I would like to join PM soon, and have already ordered and received my SIM cards, but I wanted to be sure of this before proceeding any further : I have two phone numbers (one for my wife and one for myself) under the same Rogers business acco...

guilstlaurent by • Great Neighbour / Super Voisin
  • 2848 Views
  • 7 replies
  • 0 Bravos

Resolved! Account not activated

I tried to set up an account for my husband, got all the way to the Payment screen.  The payment was processed, went to go to the summary screen and I got kicked out and a 404Error message appeared.  I thought maybe it didn't register, so I tried to ...

AmberJean by • Great Neighbour / Super Voisin
  • 1508 Views
  • 5 replies
  • 1 Bravos

Resolved! pay for plan

My credit card has be stopped because soemone tried to use it ( in Spain) and (on your site) I tried to replace my visa with a mastercard credit card. That card was not accepted. How do I make a payment for my next month?

ldvorak by • Good Citizen / Bon Citoyen
  • 1122 Views
  • 3 replies
  • 0 Bravos

Mobile Data Connection keeps dropping

In the past few days I've had problems accessing mobile data and that's never been a problem before. Is it possible this is a PM issue? Are there any steps I should take to make sure this isn't a provider issue? I have already reset network settings....

PDub by • Good Citizen / Bon Citoyen
  • 1845 Views
  • 5 replies
  • 0 Bravos

Changing phones

I'm replacing my broken phone with the exact same model that a friend gave me.(Samsung A5)  I had the new one unlocked by his provider, but when I insert the sim card into the new phone the message I get is something like "SIM card blocked, enter PUK...

barryj by • Good Citizen / Bon Citoyen
  • 2586 Views
  • 11 replies
  • 0 Bravos

Resolved! payment

how to add funds to your account?

thelice7 by • Great Neighbour / Super Voisin
  • 1524 Views
  • 6 replies
  • 0 Bravos

Adding a plan

Last night I added a data plan to my daughters phone.  My credit card was charged but it's not showing in my plan details and it's not activated on my daughters phone.  Any ideas whats going on?

jaevio by • Great Neighbour / Super Voisin
  • 815 Views
  • 3 replies
  • 0 Bravos

Resolved! Autopay Rewards switched from $4 to $2?

I tried searching the forum but wasnt able to see or find any information on this topic. Upon reviewing my previous billing history I noticed that back in May 2020 my Autopay Reward switched from $4 to $2? Was their an announcement or change to this ...

Plunker by • Good Citizen / Bon Citoyen
  • 1140 Views
  • 4 replies
  • 0 Bravos

Unable to place acall

Prompt and message claims that I had used up my minutes! I am on $ 15 Plan.Purchased add on yesterday for 500 Canada wide calls. Still I cakeep getting voiceprompt saying i can not make calls! Please help

dinkle by • Great Neighbour / Super Voisin
  • 668 Views
  • 3 replies
  • 0 Bravos

phone roaming near border

I live in NB near the Maine border. My phone switches from Public Mobile to AT$T while sitting on the counter. When I try to use the phone it tells me I  can't send a text from the USA.I want to stop the phone from switching providers on its own. Pho...

baad2001 by • Great Neighbour / Super Voisin
  • 3544 Views
  • 9 replies
  • 0 Bravos

My Plan

I thought I had an unlimited talk and text plan. Was this changed on my plan?

UncleRoger by • Great Neighbour / Super Voisin
  • 667 Views
  • 3 replies
  • 1 Bravos

How to switch to 4G data???

I asked Simon about 4G data and he says PM offers 3G and 4G. I'd like to get 4G data but I can't find a plan with 4G data so how do I switch to 4G if it says there are plans?

sarapardo03 by • Great Neighbour / Super Voisin
  • 2377 Views
  • 10 replies
  • 1 Bravos

Can't get data to work

I setup the data as instructed but none of the apps work, give a "no network" error message. Data is turned on too. What's happening?

Refract by • Great Neighbour / Super Voisin
  • 926 Views
  • 5 replies
  • 0 Bravos
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