Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My question is can I buy a prepaid voucher at a place like a gas station or drugstore, and then inputting the code into the self-serve? All while having auto pay on? (and still receive the autopay discount) Thanks!
Hi Currently, in order to get receipts for your payments, you have to send a message in the forum which is in itself not convenient. The best thing would be to add a button for it as a self-service option, but knowing public mobile this is not going ...
Hello, I was worried my past sim was copied or compromised so I purchased a new one... I put it in my Iphone XS max I did go through the process activate new sim process and used my email to get my code. It said it was successful. However, I would ...
Message read, " Sorry you have been locked out, please contact Public Mobile for help"This is the message my husband received in trying to log into his account.He needs to go into his account urgently. Please help!!Thanks
I need help.Please.Purchased a Sim card to replace telus service. I've tried everything and yes Sim card is for Canadian service.Conflicting reviews everywhere, can anyone help. It says no network. I've tried connecting and it just keeps saying try ...
Hi all, Everything went smooth switching over from Lucky mobile but I cannot send or receive texts although sending a photo went through fine. iphone 12 mini I rebooted phone and turned off and on imessage (i was trying to text to android phone and h...
i logged in today to view my account and all the sudden it says “plan expired” i signed up with public mobile since February. Why would this happen? Can anyone help me? Im confused i never new a plan could expire.
I am on a $ 50 plan which gives me 8.5 G of Data. I recently noticed that Public Mobile is now offering 10 G of data for the same plan. I exhausted my data 3 days before my renewal date. Why are plans not automatically bumped up to 10 Gigs? That ...
Hello, I am looking for assistance with gaining access to my self serve account. I can’t remember if I ever set it up in the first place or if I set up using an older email address different from my current one. If someone could reach out to me ASA...
Hey folks - new user here with what I hope are just setup pains.I just got on PM about a week ago on the unlimited Canada-Wide talk/text plan (New account) with a used Galaxy S10 I got from Bestbuy Outlet (New Phone). Somewhere between the phone, the...
I deactivated my sim card cuz my phone was taken. Well i got my phone back but now its saying I have to put money on here to get my plan going again!?!?! How can they take and keep my plan going when it wasn't even in use!?!?!
My sons account was on autopay attached to my credit card which expired. Without and notice my sons account was suspended. I’ve updated the info and paid the balance. I have tried all the tops I’ve read on here: waiting, restarting phone etc. Service...
heywanted to cancel my phone subscription as ive switched to another provider. I cant access my account or change the password. it says the emai is not recognized. for some reason I can log into the communities though? any help how to get back into t...
I was trying to see if I could recieve text when out of wifi range and sent a test message to my public mobile phone and didnt recive it. I have basic $15 plan but says included international texting? Please help!
I'm not sure whether this is the place to put this so bear with me if it's not. I am looking for a way to add a second phone with a plan to my account profile. Is this possible? It would be a phone for my daughter but my payment. I would just rather...
I'm out of data and my Payment Due Date is August 27. I'm set to Autobill.What time exactly does payment come out and my renewed data coverage begin? I'll be on the road that morning and need data (not going to top up so close to my plan renewal)
On 14 Aug, I went to my local Walmart store with a friend to help him subscribe to the $15/month plan with Public Mobile. I gave my referral number to the Walmart employee and he said that he would set things up things for us in no time. My friend ...
I ported from Shaw but cant receive text or calls. No response even after messaging multiple agents. I want to quit the service now. I cant do that if my incoming text doesn't work!
I'm stuck with Simon but the text page is shifted 25% to 33% to the left rendering the first third of the response being unreadable. So this makes communication unreadable. I still i don't have the use of my phone, My phone number was not transferred...
Hi,I've purchased 300 International Long Distance Minutes for $15 last week but when I try to call a french number, an automatic message told me that I've spent all my minutes and I need to purchase some more.I can see now that I have $15 additional ...
Hey, trying to set up a flip phone with PM and the model number isn't in the compatibility list - does anyone know if it still could be compatible? It's a flip phone. LG C441Thanks!
