Community

Resolved! No response to Ticket reference number: 202243-611 after 4 days

I ported from Shaw but cant receive text or calls.  No response even after messaging multiple agents. I want to quit the service now. I cant do that if my incoming text doesn't work!

Resolved! Re: Why can't I talk to a human?

I'm stuck with Simon but the text page is shifted 25% to 33% to the left rendering the first third of the response being unreadable. So this makes communication unreadable. I still i don't have the use of my phone, My phone number was not transferred...

Resolved! I can't use my 300 International Long Distance Minutes

Hi,I've purchased 300 International Long Distance Minutes for $15 last week but when I try to call a french number, an automatic message told me that I've spent all my minutes and I need to purchase some more.I can see now that I have $15 additional ...

Resolved! How far away does a number have to be to be considered long distance?

I think I boned myself  thinking a number I call a lot would be long distance, it's an hour and a half away drive time but the number counts towards my 100 talk minutes. This is no good to me as I just bought 500 long distance minutes, who am I suppo...

Resolved! Plan renewed today, already recieved 75% usage text.

Hi there,My plan with 5GB of data renewed today. This evening I recieved a text to say I've used 75% of my data. However, when checking my data usage I have only used 526 MB of the 5120MB limit.Any ideas what could be happening/why it is saying I hav...

Resolved! Can no longer receive calls

Few days ago I transfered from Bell to Public Mobile. Now I can no longer receive any calls (I still receive messages and can still call others). Does anyone know what may be wrong?

Resolved! US travel

Due to a family crisis we are having to make a 2 week trip to the US beginning next Wednesday. Is there a way to purchase Addons for texting, US long distance and a data plan that starts next Wednesday? Also can we not purchase a plan that lasts for ...

Resolved! cannot submit a support ticket

 I am not able to submit a support ticket. I am constantly receiving the following error message: I have changed the browser from Firefox to Chrome, I used incognito window too, No luck.Please help! 

Resolved! Referral rewards not received

When I signed up on May 29th 2021, I used my wife's referral code. I have not yet received the one time $10 credit nor has my wife received the $1/month credit for referring me. How do I get this resolved?

Resolved! Add-on data cannot be used

 Hi,My monthly data  have been fully consumed and no longer available for use.There is also 2.5GB of free add-on DATA available in my account.I think data should automatically go to add-on data, right?But now my data cannot be used. Thanks, Kim

Resolved! My husband has 100 Canada-Wide minutes. Will it cost him extra if I call him?

Resolved! SIM card not received

Hello I have not received my Sim card it’s been almost a month and you have charged for the Sim card and I’m just waiting for it let me know how can I understand the situation.  SD08:  Moved from Beginner's Guide to Community.  Title edited to match ...

Resolved! Plan expired payment issue

Hi, my plan was set to renew today via autopay but it did not. Now the self serve portal says : "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive you...

Resolved! Selfserve login

I activated a phone for my brother in another province I reset the password now I’m unable to login and am locked out of the account. Nothing suggested has worked I’m extremely frustrated with public mobile. 

Resolved! plan expired

HelloFor a few months from now, every month, I receive a message which tells me that you didn't receive the payment. My setting is for an automatic payment, why this story is repeating every month???? I wish if you can be fixed and do not have this p...

Resolved! Data not working on some apps

Hi everyone! I’ve been having some trouble using my data recently. I’ve been with public mobile for at least 6 months and have had no issues. However, over the past couple weeks I haven’t been able to use data on apps such as Safari and Maps. My data...

Resolved! Payment Issue - Please Help

Hi, I have a problem. For the first time, I wanted to pay for the next 4 months so that I do not need to worry about it. My monthly rate is $11 per month. So I wanted to pay for 4 months at $44 with tax $49.72. I was charged $49.72 on my credit card ...

Resolved! Voucher # could not be added -please tag a Moderator

Hello My payment was due yesterday and I have 2 vouchers but both keep giving me this error: Unfortunately, Voucher #********** could not be added. Please verify the Voucher and try again. Can any mod help me?  I am entering the Pin’s not the Auth#Th...