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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting

Resolved! Porting

if I port my existing number with public to another provider can I still use the same sim and get a new number and keep my existing rewards?

Resolved! Re: Transferring or Changing your Phone Number

Hi I have an account with you guys my phone was stolen and I don't have any of my info to switch it over to my new sim card so I had to create a new number...but that phone number I do have I's very important to me and I don't wanna lose it..my name'...

Can't send texts

Since I started my account just a few weeks ago I have been unable to send any texts - but I can text myself and receive it, and can receive it from others.

Rewards following a sim swap fraud

Hi all, I went through a sim swap fraud last month, in which I temporarily deactivated/suspended my account for a few hours. I see that the rewards are still on my account, but they weren't applied on my most recent cell phone bill. Does anyone have ...

carte sim

I was really thinking, as the Pandemic has by far taken it's Toll

Even IF/ WHEN things calm down, I still think that some things should be considered Take, Let's say Pandemic eventually runs course and ends, let's say, end of Summer 2022, and PPL travel, I honestly think that PM needs to really consider expanding t...

Massive Daily Spam Calls from Different Saskatchewan Numbers

Resolved! Massive Daily Spam Calls from Different Saskatchewan Numbers

A few days ago I answered a random call from a Saskatchewan number. Ever since, I've been receiving 8-10 junk calls a day from varying Sask numbers. Obviously, blocking won't work since they are different each time. How do I stop from receiving these...

Trying to understand my transactions...

Mar 15, 2021AutoPay Reward$2.00 $2.00Mar 15, 2021250MB at 3G Speed/250Mo à la vitesse 3G $5.00$0.00Mar 15, 202130-day plan/Forfait de 30 jours $10.00$5.00Mar 15, 2021Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$15.00 $15.00 So, plan is $15 prov...

Resolved! change a sim card

OFFRE D'UNE DURÉE LIMITÉE : 500MN VERSUS 300MN

Referral Reward - Like a Flickering Light Bulb - It's ON then It's OFF

This is something that I have observed in the past months on one account that I oversee. Not a complaint....just wanting to share. Last month the referral rewards were flickering for no reason. I would see $6 in rewards and 7 phone numbersI would s...

Resolved! Hi. For one of my other PM A/C's. when trying to do manual payment, the Payment Toggle is greyed out

Need to know what happened and how to rectify Thanks

Resolved! Payment

Hi, I'm trying to make a payment, but the message keeps saying, You have enough money on your account already, but my phone is not working. When I call my phone says your account is suspended, make a payment.

one-time BONUS $10 credit

Hi there,I didn’t receive a one-time BONUS $10 credit! It was on my profile website last 30 days but It didn’t applied on my last payment.

Porting Koodo Phone Numbers

Resolved! Porting Koodo Phone Numbers

Hi, I set up myself and my wife on Public Mobile at the local Walmart today. The gentlemen working set us up with temporary phone numbers and said we should speak to a moderator on the community board with porting our numbers from Koodo. I have read...

Re: Beginner’s Guide to the Community

The worst customer user experience I've had in a while. I can't open a a ticket to ask for help. I can log in to the community, as you can see buy the fact that I am typing this. BUT, if I try to open a ticket, it asks me to log in again, but then w...

9$ Top Up Charge

Hello, I am on the 25$ a month plan and for some reason was just charged a 9$ topup for 3gb of data - or at least this is how I understand it. Does someone mind explaining why I would get charged this when the last 2 months it was a 15 & a 10$ charg...

Resolved! Used "INTL Long Distance" despite no INTL long distance calls?

I'm having a really hard time grasping how Public Mobile calculates it's usage. I don't make phone calls on a regular basis and if I do, it's never international. I have the boosters from the holidays which are slowly being used despite this. Is ther...

Need help paying bill for phone service reactivation

Hi there, I am new to Public Mobile. I like the plan and the monthly costs. Much, much more reasonable. I am having trouble getting the phone Bill paid so I can have service again. It’s not letting me use my credit card on the website.. I have every...

Plan changes

cant change plan

Problem sending text to specific public mobile phone number

Both my daughter and I have public mobile accounts. She can send text to me but I can’t send text to her.

SIM card replacement

I lost my sim card get a new sim card to swap my number how do I get it

Resolved! Problem receiving text message

Hi, I have been a public mobile user for almost 2 years. Always used the $15 plan. Never had a problem until this month. I have noticed that I haven't been receiving text messages for a couple of weeks. I can receive iMessages but cannot receive text...

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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Porting

Resolved! Porting