Forgot My Password, password reset isn't working

[halfman48]

I can't get into self serve to pay my bill because I forgot my password, but when I enter my email at the password reset page I get hit with the error:

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

If anyone could help me out I would really appreciate it bc I need to pay my bill it's already overdue

[Staliger]

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@halfman48 wrote:

I can't get into self serve to pay my bill because I forgot my password, but when I enter my email at the password reset page I get hit with the error:

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

If anyone could help me out I would really appreciate it bc I need to pay my bill it's already overdue

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@halfman48 you can contact moderators : click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[popping]

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@halfman48 wrote:

I can't get into self serve to pay my bill because I forgot my password, but when I enter my email at the password reset page I get hit with the error:

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

If anyone could help me out I would really appreciate it bc I need to pay my bill it's already overdue

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While you are waiting for moderator to fix your passward, you can dial 611 from your phone to pay using your autopay credit card on file + your PIN#.

[gblackma]

Sorry to say this @halfman48 , but that message indicates that your account has been cancelled. 

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@halfman48 wrote:

I can't get into self serve to pay my bill because I forgot my password, but when I enter my email at the password reset page I get hit with the error:

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

If anyone could help me out I would really appreciate it bc I need to pay my bill it's already overdue

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[ddeep91]

@halfman48  are your services working? 

when you say overdue meaning your services are suspended as you have not renewed plan?

Is it past 90days overdue?

[Jb456]

You'll have to contact moderators. Two ways to reach them.

Or private message them at link below.

         CLICK HERE