Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My data plan is now renewing, even though it said it would come midnight of this date. I already upgraded a data plan purchase, and was informed it would change by/after yesterday's date (as I do not think the data renewed the second month, and now i...
Just went to check why I can't receive or send texts and calls. Can't login to my account on any device or PC. Says Site can't be reached I'm certain that the plan is paid until the 22nd.Any ideas?
Getting a "Not registered on network error" now, halfway through the day after making calls earlier in the day. Nothing has been changed. Network mode is GSM/HSPA/LTE (auto connect)Access Point Name is Public Mobile 2 (sp.mb.com)Network Operator is ...
Hi, My texting does not work. It will not go through to people and I cannot get texts from others. My texting worked yesterday, but somehow it doesn't work today. I think it is an account issue because when I tried logging into my account (took a ve...
Hi there,This is not a question rather than a comment on the US roaming add-on using in Hawaii. I came back from Hawaii trip last Monday. Before I started my trip, I purchased a 10-day US roaming unlimited talk,text and 250 MB data and thought this ...
Are there any add-on for roaming outside North America (for instance, Europe)?
I paid the add-on for 8$, but show on my credit card 9.04$, why?
If I click on https://selfserve.publicmobile.ca/then I just get a blank webpage.I can access https://www.publicmobile.ca/ but only see blank once I click on My Account.
I will be traveling out of province soon. Will my unlimited incoming cover calls I receive out of my home province or will they be deducted from my 100 Canada Wide minute?
Hello I got a 40$ phone card today, usually I get a 50$ one but got told at the gas station they don't do 50$ so added the money to my account but my phone still didn't work so I tried to change my plan and now my phone isn't working at all and in no...
I haven't bothered to try porting my number over yet - doesn't make sense until I can get this working first. The iPhone should be unlocked - I've used an international SIM card in it so I think that proves the point... right? My account has been cr...
Hi i activated my phone and two hours later it still wont register on network. My account page says its active and I laid my plan and all that but it's not working.and I made sure all the apn settings were correct
I am having issues receiving calls , at times they ring my phone but most times callers are telling me they hit voicemail.I am full bars on reception. My phone is not in flight mode. No changes made to any apps . Apn settings validated. Sim card rest...
My account will not let me activate. I have $15 and it says I owe 0 so I can’t make a payment. I am trying to be for the $40 package, so I should have a balance of $25 . But it show I owe 0 and have no service because I didn’t pay?
I've been locked out of my Public Mobile account. When attempting to reset my password, I entered my email adress and received the message that the account had been locked and told to contact Public Mobile. Am I able to have my login credentials rese...
Please see photo, i made payment now my payment i made is 35 dollars and my plan is 25. I need cell service for work by tomorrow morning. What can be done here? Thank you
Hi, I bought a sim card yesterday morning and had my phone # transfer from the last provider I had but I still cant receive call today, when I try I ear that it goes directly to voicemail phone never rings. Thanks
Hi I just wanted to know if it s possible to pay an Add On with your balance (if you have enough) I have the 15$ and I may not use all the balance with calls or messages and as I do not have enough funds (7$) I wanted to know if it s possible that ot...
i can´t sign into my account, my mail is not recognized. i recently received my sim card for free in the airport, and now i m hopping to continue using the service, but i can´t do it.
Hello. I have a Nokia 5 and this model is not in the list "check compability". Please tell me if it will work with Public mobile. Thank you.
Paid my bill today 1pm pls reconnect my service re ********** EDITED By ShawnC13 removed phone number
Hello, I have a question regarding updating card info for autopay. I had used my debit mastercard previously, and it worked. I had to have it replaced today. It is still a debit mastercard and it is still connected to the same account number. However...
100 minutes incoming & outgoing Canada-wide minutes (Advantage: Public Mobile includes 100 minute outgoing and unlimited incoming)Unlimited Canada-wide & International texts (No Advantage)250 MB of data every month with Automatic Top-Up (Advantage: P...
My wife is currently in the US and has the unlimited talk, text +250MB data add on. She can receive my texts and phone me but can not send texts to anyone. She has a Samsung Galaxy A5. What are some possible solutions.
When I signed up for PM, the rep put in the wrong email address, can you correct this please so i can make a payment and manage my account?
Can’t use my phone after toppling up with payment voucher
My phone died a few weeks ago, I cancelled my AutoPay Plan but my current month charge appeared on my credit card statement a few day ago. Am I entitled to a refund?
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