Can’t register credit card

[Kitsvancouver]

Hello.  My 120 day prepayment came up for renewal but I have a new credit card expiry date.  I tried to replace the old card with the new one with an updated expiry date, but I keep getting an error message that the card cannot be authorized.   The billing name and billing address are different from the card and my account, but it always has been.  

[dabr]

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@Kitsvancouver wrote:

I’m still waiting for a moderator to fix it for me.  :).  Does anyone know how I will safely communicate the credit card details to them?  

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@Kitsvancouver   You have to wait until you get a response from the moderators, then you will be able to provide them with your CC details, all the messages received via the envelope icon in your community account are private and that is where you will receive and send messages with personal information.

[gpixel]

@Kitsvancouversendit the same way you contacted them

[Kitsvancouver]

I’m still waiting for a moderator to fix it for me.  :).  Does anyone know how I will safely communicate the credit card details to them?  

[popping]

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@Kitsvancouver wrote:

Thanks.  I had to end up contacting a moderator.  I tried all the above and tens of different address configurations.  The odd thing is I was able to register the same card for another Public Mobile account without any problems.  

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PM server may lock your account after many failed attempts.  I am glad that you get moderator to fix it for you.

[Kitsvancouver]

Thanks.  I had to end up contacting a moderator.  I tried all the above and tens of different address configurations.  The odd thing is I was able to register the same card for another Public Mobile account without any problems.  

[dabr]

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@Kitsvancouver wrote:

Hello.  My 120 day prepayment came up for renewal but I have a new credit card expiry date.  I tried to replace the old card with the new one with an updated expiry date, but I keep getting an error message that the card cannot be authorized.   The billing name and billing address are different from the card and my account, but it always has been.  

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@Kitsvancouver   It shouldn't matter if the name on the account and CC is different as long as you have input the CC name/address exactly as on your statement plus note what others have already said about leaving apt# blank and no spacing for the postal code. 

I just updated and changed CC on couple of my accounts and there was no issue, but I would suggest that you try clearing your cache/cookies and using incognito mode on your browser too.

[computergeek541]

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@gblackma wrote:

Whats a 120 day prepayment? Thanks. As far as I'm aware there are only 90 day  

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You're right that there has never been any 120 day plans, and I'm pretty sure  that Kitsvancouver  is aware of that too.  There have been $120 90-day plans, and I see that as a likely reason that I've seen that typo a bunch of times before.

[gpixel]

@Kitsvancouver if you need service right away you can go to an esso and buy an instant top up or purchase vouchers while you wait for a response from the customer support team.

 

[Naepalm]

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@Kitsvancouver wrote:

Hello.  My 120 day prepayment came up for renewal but I have a new credit card expiry date.  I tried to replace the old card with the new one with an updated expiry date, but I keep getting an error message that the card cannot be authorized.   The billing name and billing address are different from the card and my account, but it always has been.  

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Contact the Mods and get them to fix this up for you, try incognito first then contact them.

click here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[gpixel]

@Kitsvancouver 

I suggest speaking to customer support by clicking this link below:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

choose the second option to send a direct message

 

Moderators are available from Monday to Friday from 9AM to 9PM EST and from Saturday and Sunday from 9AM to 7PM PM EST

[gblackma]

@Kitsvancouver When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space). 

Whats a 120 day prepayment? Thanks. As far as I'm aware there are only 90 day grandfathered plans. Welcome to the community.  Stay safe. 

[popping]

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@Kitsvancouver wrote:

Hello.  My 120 day prepayment came up for renewal but I have a new credit card expiry date.  I tried to replace the old card with the new one with an updated expiry date, but I keep getting an error message that the card cannot be authorized.   The billing name and billing address are different from the card and my account, but it always has been.  

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Make sure the credit card address matches what is on your statement.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

Name on the credit card and PM account name can be different.