Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
6/04/2020 7:53Data Event2 2 BC 1MMS I don't understand this - this is posted as a data event - but it is going from my phone number to my phone number. How could that be a data event?
I am on the basic plan - $25 - which has unlimited Canadian LD. But it also says I have 200 US minutes. Now - is that 200 Each month - or just a total of 200 minutes? Thank you
HI All Next month we have to drive from Ontario to BC. We have driven across with other cell providers - Telus - and know that PM is a secondary carrier. I'd like to know if there are any KNOWN blank areas of coverage travelling on the Trans Canada. ...
I'm a new user - I registered March 13th. I was supposed to get a one time $10 credit and it is not reflected in the balance owing - please get back to me asap.
Recently, (read as during the pandemic), I had to call Service Canada - not for UI - and during their many 'options' outline - was told my wait would be over 45 minutes. I called the number at various times during the day, and that was always the tim...
Based on personal experience, Public Mobile usually charges my card around 2:03-2:14 AM EST. Like clock work. I only noticed an exception to this once when they charged my card later than usual (5AM).My credit card has a feature where I have the opti...
Hi folks. New member. I just finished setting up my phone but have no data, (calls work fine).Model: iPhone 5sModel Number: ME302C/ASoftware up to date. I found the following Public Article entitled “Set up data on an iPhone” and followed it as well...
We have officially as a family switched to Public Mobile from Bell.So happy! To not be paying for nothing! Ported my wife's phone and it was ported in less than 3 mins! Great job PM staff for being amazing! Have a wonderful Easter weekend folks! I a...
The voice quality on calls seems to be worse than before. There is a lot of echo and distortion on my end and people I call say my voice sounds shrill and garbled and have said the quality changes during the phone call from bad to worse to bad again...
In my account, On overview, it say:ACCOUNT STATUE: PLAN EXPIRED what does this mean. Did I just cause myself trouble by trying to switch plans and then hitting the cancel button
I have auto pay set up which has been going smoothly for quite some time but the payment was not debit from my credit card and service expired. Since I'm at home all day I didn't need date as my phone was connected to wifi. I had sent texts and was w...
I want to switch plans. I am currently on auto pay. I found button that says change plan at new renewal, but am worried that the auto pay won't continue as the plan changes automatically. Does anyone know it autopay continues when you switch plans? S...
Hey all! Is anyone else having issues where you post a response then it disappears? I have made two responses and both didn't post and both i re-wrote. Is this a common problem?
Hi, I use my phone streaming radio while driving to cottage every weekend. Used to consume less than 100MB per day doing this. Since March 2020 seeing usage of 400MB to 800MB per day on exactly the same usage. Also, over same period, getting drop out...
Alright since im new im going to ask many newb questions. Looking through the loyalty reward can someone please explain if I am correct or not. I have looked at the loyalty reward page, here are my questions: This is what is stated on the page you ca...
Hi, I'm just wondering if I have auto pay enabled and I manually pay, would auto pay deduct money from my account twice even after I manually pay? I've been hearing auto pay glitches here and there.
Is it just me or data runs faster than usual. I was with freedom LTE and used a bit, and data dropped slowly, with pm, ill check few, emails, a few pages, or just leave data, on, and DATA, really drops, I would like to, know your thoughts. Thank you
I have a account with Koodo Mobile and I want to change my number over to Public Mobile. So if there is a admin that can help me transfer my number over to Public Mobile. I would appreciate the assistance.
I recently got a new card, and I am trying to activate the card. My credit card was charged, but I do not think my activation completed because I am unable to login to selfserve. When I try to activate again, it says invalid sim. How do I solve this?...
Does anyone know how I can Port my number out or cancel it and be able to Port the number out through the computer to another company or do I have to reactivate my suspended plan and then porrt the number out
I keep seeing threads where people quote previous replies in their responses. When I click reply on a previous post, it just creates a general reply on the thread. I am using my phone to comment and reply if that matters. Sorry for what probably is a...
My father has an account with you. He has passed away and we want to cancel account
Hey everyone, I just wanted to start a discussion on why choose Public Mobile. When was the first time you heard of it, and how long did it take for you to move over? I wanted to share my own story. So two weeks ago ,my sisters and I were in house pa...
I have unlimited Canada calling, why do i have to hear this every time I MAKE A CALL Please wait while we connect your call; long distance charges may apply." can this be REMOVED !!!!!!!!!!!
I am new to public mobile. and I find out the way public mobile calculate data usage are every confused. look at these two screen captures:the first one I captured last night (04-09-18:17), it showed higher count than this morning the second one (04-...
Hey everyone! So I am asking for a friend who might be interested in switching to Public Mobile as the prices are attractive. But his only concern is the reliability. Can anyone speak to the reliability of Public Mobile in the USA? Are there many dr...
Good Morning, Long story short, I had called and verified with Rogers that my phone was unlocked TWICE. Both times they said I should be good to go. I ported this morning. Put the Sim Card in, and I'm asked for a PUK code. I go hmmmmm... Call roger...
I'm thinking of suspending my children's account for up to 89 days. My question is will there Int'l long distance add-ons remain when I activate their accounts again?
Hello, I am new with public mobile and I find it very user friendly and cheaper compare to any other company. My boyfriend is with kodoo and I was wondering if there were benefits for him or for the both of us to be with PM? Thank you.
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