Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello. I'm assisting my aunt who is also a public Mobile customer to change her credit card on file. She logged into her self serve account, deleted her otdated card and is now trying to input her new number. What is the best way to accomplish this? ...
Hi all,I recently got a number for my mom. She constantly gets phone calls from all over the place. It's really annoying. It's an easy number; we were just trying to make it easy on her to remember. Is there any way we can change the number? If yes, ...
Hello,I want to buy the US Roaming - Talk Text 250 Data (10-day) add on. I just want to confirm whether it gives unlimited calls and texts to US numbers as well as Canadian numbers. If not then what would be the charge of calling to a US number/Canad...
Why am I getting this? I already have autopay enabled, but public mobile is sending me e-mail telling me to enable autopay to save $2. "Set up AutoPay and get $2 off every 30 days" "When you set up AutoPay, not only will your payments takecare of the...
just got the account think I gave the wrong pin when I transfered my account! How do I fix this issue I need my.messages to work
In @computergeek541 's message below, when using recharge.com "I've used this service before, and whenever they've advertised strange numbers such as $9.54 or $59.64, the top up was always of the next full dollar amount."https://productioncommunity.p...
I send the message 3days ago.No answer until now.
when i call in my payment voucher pin number it wont accept it. now i have no service.can anyone help?thanks
I recently lost my iphone and id like to switch to a samsung, can i just get a new simcard and have the same plan and phone number on the samsung?
I live in Burnaby and I have no internet at all on my phone and I have rebooted my phone several times
hi there, wondering if anyone is using a PM sim card in a new iphone xs, wondering if my sim will fit in the new phone!
I am a new customer for a few months. I have already reffered three people to Public Mobile. I want to spread the word even more but I am hesitant because of your pricing that changes more often than the sun sets. What is the deal with pricing that i...
I purchased the wrong add on, how do I get refune/credit for this?
I made my payment and my plan is $57 a month, I paid $60 but they said I still owe $12 plus the $3 left in my fund which total is $15? Why?
Hi, Looks like my credit card was charged twice during the month of April. Can you please look into it?
I need my account number mahinder chauhan
Hi, my phone got deactivated .it is all paid, I just did not use it for 2 months.when I deal *611 customer service it says to reactivate I need to top up. but there is 0 $ to top us as it's paid. how do I reactivate it then?Thank you
i recently bought a plan with PublicMobile and I am trying to transfer my number from SASKTEL to PublicMobile. however when I filled out the information to do that I accidentally typed in the imei number wrong, they called my alternate phone number t...
So, I got a replacement card a little while ago. The expiry is 2025. But when I go to register it, there is no option for 2025,only 2024(and it doesn't work...I tried). Any ideas or will I have to go to Walmart?
Need help please. Thank you
I did, but a moderator just gave me the 4.5g with 500mb bonus for $40!Yay for moderator Carlos!
Hello all, I have recently purchased a SIM card with service for a relative that was visiting for a short period. They have since returned to their country along with the SIM card she was using. I had not realize I needed the SIM card to create an on...
I already have a personal phone setup with Public Mobile, can I setup a business phone under the companies name? I only see fields for 'First' and 'Last' name.
I just transfer to Public Mobile from Fido. How about my fido bill. I used to pay online. But I cannot login Fido account anymore. Will they send me the last bill I havn't paid?
I future dated the $15 plan special for May 2nd as my renewal date. I checked today and it says my phone has been disconnected due to lack of funds. My phone is indeed disconnected for those thinking its just a message and i should ignore. I've tried...
It still hasn't changed and there money in the account what is wrong or what am I doing wrong I did everything I was told and nothing is working it still on 45 and the 30 no longer there so I had to put for the 35 and it tells u to press the button I...
I've noticed that at least one of PM's major competitors offers a very similar plan to the one I have now, with one key difference: the competitor's plan SLOWS data down (quite a lot, I believe down to 64 kbps, but good enough for instant messaging e...
I activated my SIM today, but when I put the SIM in the phone, I have no service.
I have the following:- 1.5GB at 3G Speed /90 Days- Unlimited International Text- Unlimited Provincial TalkMy plan automatically restarts on May 26. I'm on auto payOn May 31st I leave for BC and then the Maritimes. I would need Canada wide talk instea...
Hello, My computer crashed while I was activating my SIM card. When I tried again, the SIM number would not work. How can I complete the activation?
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