[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Payment
I need to know how to make a payment because my account has been suspendedMy ph # is 1 431 xxx xxxx Edit by Dunkman: removed personal information
Resolved! Mexico
can I get a temporary plan for Mexico
How do I convert to AT & T in the U.S. so I can use my U.S. plan
I know I had to change over to their provider. But can't remember how I did that.
Resolved! Phone charges whilst abroad
When I am in the UK I would like to keep my data turned off and just use Whatsapp to communicate with people there and in Canada, whenever I have wifi. However, will my phone still receive texts from Canada during that time, and if so will I be charg...
PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE
I BOUGHT FROM COUCHE-TARD PUBLIC MOBLIE VOUCHER PIN NOT VALID.
Resolved! United States
Why don't they have 30 day purchases for roaming in the US, it is very annoying to have to purchase every 10 days, could they not have two plans?
Resolved! Pay but then showing deactivated
Hi all, First of all I have been with the Public since Nov 2019. and I have had never had any issue. I paid ahead which showed up on my credit card as paid. My account was suppose to renew today and then wham account not active. I had to spent time w...
Resolved! Reset password
I’ve been locked out of my account. I need a moderator to help me reset my account password so I can log in to change my plan and payment method.
same text message being received every day for the last 3 days
I have been receiving the same text message every day for the last 3 days . If I click on download, it does not download. I then delete it but it comes back every day at 9pm
Resolved! receiving calls
all my calls are going directly to voicemail ,can not hear incoming ring tone,airplane mode is ok,do not disturb off
Resolved! Monthly pay
I have finished my data before the 30 days of the plan, Can I do the monthly pay of the next 30 days and have data or should I wait for the 30day to make another payment ?
Resolved! number port stuck in limbo, seems to be half complete
Last week I ported my number from Fido to Public. It seemed to work ok. I could make calls, receive texts everything was fine. However I realized after a few days, anyone on the Rogers network couldn't contact me.I contacted Fido, and they said that ...
Resolved! Being overcharged
Hi, I am in BC.My plan is $15.I activated auto-payment -$2. The total will be $13. But, I have been charged 14.52 on my credit card. I don't know why??
Resolved! Re: Forgot password
My username is fadaba and phone number is 647xxxxxx.I forgot my self service account login password. Could you please reset it for me Edit by Dunkman: removed personal information
Resolved! 400min INTL Long Distance (incl CA & US)
Hi there I have : 400min INTL Long Distance (incl CA & US) - Does this mean I can call Europe. If so, can I call a European cell phone? Thanks very much.
Phone works, data does not work
This is not so much a question as a solution. Last thing I was doing was tethering data. The next time I tried to use the phone I could not connect to the internet except if I was within my home network range. Did the usual - reboot, toggle data off/...
Resolved! Phone not ported.
Sign up with Public on the 17th, 3pm P.S.T. No service, I can't find away to get anyone to fix this problem. So I put my old sim back in, cause you have to have service.I sign in to my account, and it looks OK.Did a ticket this morning, still no help...
Resolved! Credit Card showed Koodo as the billing company, instead of Public Mobile
Just activated a $15 plan sim for my friend's son, as a gift . When I check credit payment today, it showed Koodo name (and icon , see below), instead of Public Mobile. Does this mean Koodo & Public payment merged in the end ? Or other sign of move...
Re: Beginner’s Guide to the Community
I join public mobile 2 weeks ago and now also still can not get incoming call. My device is unlock phone and before I used FIDO prepaid service. If my old phone number is hard to get for incoming call, I want to get the new phone number.
Resolved! no outgoing text and not outgoing calls
today october 18 i found i have not outgoing texts and not outgoing calls.this is no my phone.it a technical issue.can somebody tellme what is going on?
Incoming calls
I don't receive incoming calls, it goes atumaticly to voicemail.I can call and texting is good
Activation problem
So I got my sim card this Morning and I wanted to keep my old number but there is funds owing on my old account so I went onto my profile to change to a new number which I got but I still don’t have service and I am not too sure what my next step is ...
