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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1581 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30041 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41846 Views
  • 185 replies
  • 29 Bravos

Resolved! Walmart refused to sell SIM card

I referred my friend to join PM. She went to Walmart at Matheson Blvd in Mississauga tonight at 5:30 pm.  The sales associate refused to sell a single SIM card alone, except she joins a plan.  It happened at South Commom Mall Walmart a couple months ...

PeggyC by Good Citizen / Bon Citoyen
  • 3619 Views
  • 27 replies
  • 0 Bravos

Resolved! change plan but will lose discount?

Hi there,I currently have a plan $35 with 1.5GB with $10 discount off (new year promotion), and I want to change the plan to $40 with 4.5GB.I looked answers on community and I also checked on SIMon, the answer is I won't lose the monthly discount, ho...

elzie by Great Neighbour / Super Voisin
  • 1540 Views
  • 7 replies
  • 0 Bravos

Resolved! Free holiday giveaway 400 minutes

Hello, does anyone know if these minutes can be used when travelling in the United States? Or are they only for calling from Canada? Thx.

sidinvictoria by Great Neighbour / Super Voisin
  • 993 Views
  • 6 replies
  • 0 Bravos

Resolved! Self-serve page not loading

Hi,I'm trying to sign in to my account but the page does not load - just a blank screen.  Same result on three different computers.  Is the server down?

TerryK by Good Citizen / Bon Citoyen
  • 2377 Views
  • 15 replies
  • 2 Bravos

Resolved! Data Usage Notification

My wife is on the $15 plan that comers with 250MB of data. She has never recieved the data usage notification at 75% or 95% when she uses up her data.  She does get other notifications when the monthly bill is paid.  Is this normal or is something wr...

Archman2 by Good Citizen / Bon Citoyen
  • 2348 Views
  • 16 replies
  • 0 Bravos

can't call or get calls

can't call or get calls with pm own 916 numbers? ported numbers seem to be working???? anyone know thje issue?

station1104 by Great Citizen / Super Citoyen
  • 1612 Views
  • 11 replies
  • 0 Bravos

Porting a number from Telus

Trying to port my number from Telus which should be relatively simple but keeps getting this message We were unable to transfer the phone number you entered. Try one of the following options:-  Make sure you entered your number correctly.-  Select a ...

hdeering by Good Citizen / Bon Citoyen
  • 3557 Views
  • 25 replies
  • 0 Bravos

Renew data plan before due date. HELP ME

I have run out of data 1 week ago. I have my money in my account but am unable to see that I can renew it before my date of renewal. I need this applied within the next hour before I have no free wifi. Please!!

vgraham1222 by Great Neighbour / Super Voisin
  • 879 Views
  • 6 replies
  • 0 Bravos

Old promos possible?

Hi,My sister was interested in signing up with Public, but this was during the $5-$10 for 8 months promo. I guess I had told her about it at the tail end of the deal. Now that the promo has been stopped, she is less enthused about switching from her ...

Draconus by Great Neighbour / Super Voisin
  • 840 Views
  • 6 replies
  • 0 Bravos

activate website down

i ahve been trying to activate my sim card all day but https://activate.publicmobile.ca/ wont work the site is down

foxtrot16m by Great Neighbour / Super Voisin
  • 4371 Views
  • 46 replies
  • 0 Bravos

Resolved! My entire promo data plan is missing !!!

well, last month I posted the same question and got answers like "you used up your data"-that's why 2G+2G data isn't showing. And this time, at the beginning of my monthly plan, it's still not there, so i guess it's not been used up -  but somehow my...

llollkk by Good Citizen / Bon Citoyen
  • 4844 Views
  • 59 replies
  • 1 Bravos

Resolved! current plan has no text, new plans do

My current plan does not have text messaging but I would like it. I noticed all current plans now include this. How can I get that added on without incurring any more charges? If I have to switch plans, will I lose any bonuses I have?

jbinott by Great Neighbour / Super Voisin
  • 1595 Views
  • 13 replies
  • 0 Bravos

Public Mobile is proud to run of the TELUS network

I got this email just now. It talks about how much Telus is spending on spectrum and upgrading to the next generation. Since this was targeted to PM customers, does that mean PM plans could see 5G soon, or at least a boost to full LTE? Fixing link .....

smp99 by Deputy Mayor / Adjoint au Maire
  • 1314 Views
  • 5 replies
  • 1 Bravos

Resolved! Login

I lost my password for my self serve, and i fergot my security question! How am i able to contact somebody??

Cheyanne1997 by Great Neighbour / Super Voisin
  • 856 Views
  • 3 replies
  • 0 Bravos

Resolved! Change Phone number

Hi,I know that we can change our Phone number from the Self-serve login. But is there an option to enable Call forwarding from the Old to the new number for few days (without paying for the Old number) ? Does Public mobile offer this kind of a servic...

pavalavel21 by Good Citizen / Bon Citoyen
  • 991 Views
  • 4 replies
  • 0 Bravos

Honor View 20 compatibility

Hi friendly people of the internet, just wanted to ask if the Honor View 20 is compatible with public sim cards, couldnt find it in the tool.Maybe one of you has some experience. Thanks in advance

CapZ by Great Neighbour / Super Voisin
  • 767 Views
  • 3 replies
  • 0 Bravos

Roaming data not working

I cant get my 2nd data Roaming plan to start working. I ran out of the 250 so bought a gig. I have reset the phone and removed the sim, also tried T-Mobile and AT&T networks. No luck. Had an emergency today and couldnt give AMA my location becaise of...

Does this phone work w/Public Mobile

Hi everyone,Looking to see if this phone works with Public Mobile; https://www.staples.ca/products/2959404-en-maxwest-uno-m6-3g-18-unlocked-phone-blackThanks in advance for the help!

deveshj by Good Citizen / Bon Citoyen
  • 3620 Views
  • 30 replies
  • 0 Bravos

No phone reception

not able to make or recieve calls      as of todayWhat is problem

suebutcher by Great Neighbour / Super Voisin
  • 968 Views
  • 7 replies
  • 0 Bravos

Resolved! 2 phones-same numper?

can I use the same number on 2 phones? if not can I get the same number on a new sim-card?

swiss32 by Good Citizen / Bon Citoyen
  • 2079 Views
  • 17 replies
  • 0 Bravos

Unwanted messages

Hi, I get messages from people wanting a hook up, is there a way to stop this?

PAP by Good Citizen / Bon Citoyen
  • 1168 Views
  • 7 replies
  • 0 Bravos

Reset password

Hello... I’m trying to login but forgot my password and forgot my security answer. Seems like there’s no other way to reset password without knowing the security answer. I need to change my credit card information in order to proceed with payments. C...

Charoucinha by Great Neighbour / Super Voisin
  • 629 Views
  • 3 replies
  • 0 Bravos

Text messages

How do I turn off text messages from Publicmobile? I keep getting "Congrats! Rewards have been ....." , and "Thanks for your payment"Can I opt to not receive these?

Activation of my phone

I had talked to freedom mobile, they agreed to release my phone number to public mobile. Please activate my phone ASAP, thanks

Jcc8289 by Great Neighbour / Super Voisin
  • 1175 Views
  • 8 replies
  • 0 Bravos
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