[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! receiving calls
all my calls are going directly to voicemail ,can not hear incoming ring tone,airplane mode is ok,do not disturb off
Resolved! Monthly pay
I have finished my data before the 30 days of the plan, Can I do the monthly pay of the next 30 days and have data or should I wait for the 30day to make another payment ?
Resolved! number port stuck in limbo, seems to be half complete
Last week I ported my number from Fido to Public. It seemed to work ok. I could make calls, receive texts everything was fine. However I realized after a few days, anyone on the Rogers network couldn't contact me.I contacted Fido, and they said that ...
Resolved! Being overcharged
Hi, I am in BC.My plan is $15.I activated auto-payment -$2. The total will be $13. But, I have been charged 14.52 on my credit card. I don't know why??
Resolved! Re: Forgot password
My username is fadaba and phone number is 647xxxxxx.I forgot my self service account login password. Could you please reset it for me Edit by Dunkman: removed personal information
Resolved! 400min INTL Long Distance (incl CA & US)
Hi there I have : 400min INTL Long Distance (incl CA & US) - Does this mean I can call Europe. If so, can I call a European cell phone? Thanks very much.
Phone works, data does not work
This is not so much a question as a solution. Last thing I was doing was tethering data. The next time I tried to use the phone I could not connect to the internet except if I was within my home network range. Did the usual - reboot, toggle data off/...
Resolved! Phone not ported.
Sign up with Public on the 17th, 3pm P.S.T. No service, I can't find away to get anyone to fix this problem. So I put my old sim back in, cause you have to have service.I sign in to my account, and it looks OK.Did a ticket this morning, still no help...
Resolved! Credit Card showed Koodo as the billing company, instead of Public Mobile
Just activated a $15 plan sim for my friend's son, as a gift . When I check credit payment today, it showed Koodo name (and icon , see below), instead of Public Mobile. Does this mean Koodo & Public payment merged in the end ? Or other sign of move...
Re: Beginner’s Guide to the Community
I join public mobile 2 weeks ago and now also still can not get incoming call. My device is unlock phone and before I used FIDO prepaid service. If my old phone number is hard to get for incoming call, I want to get the new phone number.
Resolved! no outgoing text and not outgoing calls
today october 18 i found i have not outgoing texts and not outgoing calls.this is no my phone.it a technical issue.can somebody tellme what is going on?
Incoming calls
I don't receive incoming calls, it goes atumaticly to voicemail.I can call and texting is good
Activation problem
So I got my sim card this Morning and I wanted to keep my old number but there is funds owing on my old account so I went onto my profile to change to a new number which I got but I still don’t have service and I am not too sure what my next step is ...
Need Referral
Hi,I am thinking to join Public mobile, can someone please provide a referral code. Thanks
Incoming Calls
I ported my old VOIP number to this phone about 2 weeks ago. Works fine except some incoming callers receive "number not is service" message. It seems to work fine when I call it from my other Public Mobile cell. Can anyone help with this? Thanks
Resolved! Change credit card information
How do I go about changing my credit card information that I have currently listed?
Resolved! Dont want bonus data
This probably isn't a question you get often: how do I stop receiving the autopay data bonus on my kid's account? I don't want data on their phone, only want accessed when connected to wifi, which is why I bought the talk only plan.
Resolved! forgot my email which one i used for my account
hi i remember my number but forgot the email address i have 2 accounts but i can access only one account and not able to use my other account any suggessions
Pin
Don't no it and cannot get lm contact with support
Resolved! 2GB bonus only for new Customers.. Anything for the old Customers
Hey Everyone, I saw a 2GB bonus flash sale for new customers.. this is awesome. Many people are joining the Public network. But are there any rewards/bonus for the old customers? We have been promoting the network and bringing more customers.. I thin...
Resolved! Refer a friend
I joined Public Mobile September 2 and used my sister's friend sharing code but she isn't receiving the $1 discount and and I didn't get the $10 bonus. I didn't use the link. I just entered her code in the box.
Resolved! Account number
Resolved! Will I lose my number if I am away from Canada for couple of months
Hello everybodyI am planning to go on a vacation to India for couple of months.Since PM doesn't offer roaming in India, I will be off the network for two months.Will this cause my number to be canceled. I don't want to lose the PM number and would li...
Resolved! Looking to deactivate my Daughters phone
Good day everyone, we are looking to deactivate our daughters phone (her request) but cannot remember what username/Email address we used, woudln't be a big deal but our credit card is attached to the account. Can someone help with this
Resolved! Suspended Notice
Two days ago I got this email. Why? I topped up my plan over a week ago and I have a $15 balance and my account and the email I got when I topped up my account shows I am fine until Nov 11th. So do I ignore this new email? Oops. It looks like we didn...
Resolved! Forgot my email
I am trying to update my cc information but don’t remember the email I used. Please help
Resolved! Receiving international calls from outside of Canada+US
Hi, I have a talk and data plan, and I am traveling to Dubai very soon. I have a dual-sim compatible device and I plan on adding an eSim with a carrier in the UAE (data). That being said, can I receive international calls from anywhere while I am in ...
