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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2266 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34261 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45932 Views
  • 182 replies
  • 30 Bravos

Payment problem

I’m trying to register a visa debit card but do not have the register a card button? 

Hardware78 by Good Citizen / Bon Citoyen
  • 1654 Views
  • 17 replies
  • 0 Bravos

Resolved! Confusion on 2 promo sales on May 5, 2020 for new accounts.

Hi,On May 5,2020: There was an offer on the Public Mobile website for a $ 5.00 rebate off a plan of $ 35.00. and the same day there was an offer for a 30 days at $ 0.00 for any account activated before May 22, 2020.2 questions:1- On May 5, I complete...

Denlac by Good Citizen / Bon Citoyen
  • 1547 Views
  • 18 replies
  • 0 Bravos

Resolved! no talk or message

Hi, i don't have or want long distance plan.   I made one long distance call by mistake,the call never connected at all, went right to  recording that i don't have long distance.  Since then, Anytime i call local , within my $15. plan i get the recor...

pcthekid by Good Citizen / Bon Citoyen
  • 1295 Views
  • 9 replies
  • 0 Bravos

Charged Twice

I just signed up for Public Mobile today! I was very excited until I saw I was charged twice for the month. Help me please!!!

putting money on my plan

Why is it that public mobile makes it so hard for their customers. It is not hard to figure out, a kindergarten could do a better job. I try and punch in my VOUCHER # where it asks for my VOUCHER # and it will not accept, WHY, because where it says V...

timpodwinski by Great Neighbour / Super Voisin
  • 682 Views
  • 6 replies
  • 1 Bravos

I cannot log in!!

Hello I created ID in yesterday for purchasing SIM card. The SIM card fee was go out from my bank account, but I can't receive an email about this purchase and I can't access my account on your web site. Furthermore I tried 'find my password', when I...

Jenna321 by Great Neighbour / Super Voisin
  • 937 Views
  • 7 replies
  • 1 Bravos

Resolved! Mistake in activating 2 account

During activation was distracted and assigned sim card with my number to my wife account and same for my wife...  possible to assigned sim card with good number to the good account?

linuxmtl by Great Neighbour / Super Voisin
  • 1165 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone compatibility?

Hi! I'm planning to switch to PM from Freedom. As my calls goes straight to voicemail without ringing, call forwarding is also off. I was wondering if anyone knows if my phone is compatible. It's theHuawei p30 Lite  If anyone has any experience with ...

Serri by Great Neighbour / Super Voisin
  • 2637 Views
  • 19 replies
  • 2 Bravos

Resolved! Data issue.

I’ve had 4gb Of data and bought another 1gb and somehow it’s gone. I’ve been in wifi is it possible to get reimbursed the data back?

Kayla691 by Good Citizen / Bon Citoyen
  • 1643 Views
  • 15 replies
  • 0 Bravos

Resolved! E-SIM

Does Public work with e-SIM on my new iPhone SE

Brumas by Good Citizen / Bon Citoyen
  • 2328 Views
  • 9 replies
  • 0 Bravos

Putting time on

I have more than enough for plan why isn't it reactivating my account

creaseyjohn by Great Neighbour / Super Voisin
  • 807 Views
  • 5 replies
  • 0 Bravos

Resolved! Promo, advanced change Plans

Hey everyone, I was looking at maybe changing my plan next month to the 35.00 plan. I see there is a promo where you get 1G + 1G bonus instead of 1G +500mb auto pay bonus. But, if you go to change plan and add the 35.00 plan it only shows the regular...

Naepalm by Mayor / Maire
  • 955 Views
  • 4 replies
  • 0 Bravos

Resolved! Visa debit can't be used to pay my bill

Tried all the solutions I could find online and called my bank to see if there was any issues there. have been in contact with the mods and was told the issue was resolved I tried to use my debit card and it still refuses to accept it . I'm at a loss...

JesseDenny by Good Citizen / Bon Citoyen
  • 1901 Views
  • 8 replies
  • 0 Bravos

Resolved! Need Help

Just activated my account and made all the payments to only find out that my Sim card is a dead sim, need assistance to get a new sim delivered to me or what is the next best solution? any advice? 

AnekhaU by Good Citizen / Bon Citoyen
  • 1552 Views
  • 12 replies
  • 0 Bravos

PUK

Where do I & how do I unblock the PUK from the phone/SIM?

lipa1 by Great Neighbour / Super Voisin
  • 694 Views
  • 3 replies
  • 0 Bravos

Resolved! Smart watch

How can I have me $25 plan And use a Smart Watch with SIM...  For data on Smart Watch is there anything new coming or should I get a 1 gig plan for my smartwatch..... Can someone help....

AdamLove by Great Citizen / Super Citoyen
  • 6031 Views
  • 9 replies
  • 0 Bravos

sony xperia xz1

originally thought this phone was compatible but being told no after i just activated it. phone works but no data. cant access apn because it says settings not available for user...help please

msilmser by Good Citizen / Bon Citoyen
  • 2346 Views
  • 16 replies
  • 0 Bravos

Resolved! 2019 Tax Receipts

Hi, I'm doing my taxes and need receipts for 2019.  Who do I contact to get them?  

KarenC66 by Great Neighbour / Super Voisin
  • 993 Views
  • 2 replies
  • 0 Bravos

Resolved! PUK code

moderator; I am locked out accidently from my phone/sim asking a PUK code; can you please help me? thanks

lipa1 by Great Neighbour / Super Voisin
  • 868 Views
  • 2 replies
  • 0 Bravos

Resolved! Data Add-On

So I know that the 1GB is on sale for $15 instead of $30  I was wondering how many have you bought it? Also how much data did you buy? I might have over done it a bit hahahaha but it’s good to have extra just in case. Maybe not this much extra though...

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brettster99 by Deputy Mayor / Adjoint au Maire
  • 1573 Views
  • 14 replies
  • 0 Bravos

Resolved! SIM card activation

Hi, I recently had troubles with my data. So after going through a long strand of held desks with Public, they asked me to use the other SIM card I had available for them. It finally worked out. So now I have one SIM card, that is not active but it w...

Resolved! How to call the Netherlands?

Hi all,I have the 400 minutes INTL calling add-on (from a long time ago and also the bonus so I have the minutes). I can't seem to call a cell number that is in the Netherlands so was wondering maybe I'm not doing something right. I'm calling from Ca...

Danath by Good Citizen / Bon Citoyen
  • 1292 Views
  • 4 replies
  • 0 Bravos
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