Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I sent and received a few messages last afternoon without issue, but I tried to send a message to one of my friend and it got stuck at "Sending". I didn't get the Retry option after 10 minutes. Then I clicked on the 'Sending" and it gave the option ...
Hello, My son continually loses phone service in an area where coverage is provided. His friends always have service but not sure who they have for providers but why can't he? We tried to turn the phone off and on for a refresh but no luck. He doe...
My dad (who is also on Public Mobile) dropped his phone into the ocean. Not only did it mess up his phone but apparently his SIM as well. He went and bought a new SIM at Walmart but they activated him at the time with a new phone number / new account...
My mom is with Public mobile and has 3 GB bonus data plan. She has a UMIDIGI A9 pro smartphone. She has trouble accessing data when turning on the mobile data icon. Could it be the cell phone model that the data does not work?
so, is the decision is to lock all the Announcement threads from now on? if we ever need to ask a question regarding the announcement, we will now need to post our thread here instead?
I am getting threatening recorded calls from “Canadian Border services” and apparently they have put a warrant out for my arrest. So, I know this is garbage but they are using local and regional numbers from communities where I do know people so I ha...
HI there,I activated my new PM SIM card with new number but I'm not receiving any verification code from WhatsApp or chapchat. I'm trying from last days.Thanks in advance guys
Looking to port out of Public Mobile and my account is a two days inactive. Already have service with Virgin Mobile, can't complete port because my account is inactive, don't want to spend the 15 bucks just to port out. Was happy with Public Mobile...
Using LG G6 my LTE speed is 1.4 mbps at most, more often .4 mbps. My service indicates 1-2 bars. I am at Greenwood/Danforth in Toronto. I tried all the recommendations listed, reseating SIM card, network reset, to no effect.I changed mobile network s...
Public Mobile App and website says my login has been disabled.My phone says my SIM Card is unregistered.My phone is not working my account is not working.My account has been paid.
I am travelling to Dominican Republic, I cannot find anything recent about plan add-ons? or coverage options for my phone?. Any suggestions please? I have International texting included on my plan currently.
Hello, I'm going to the US for a week and will purchase the US Roaming text and talk. Does this include recieving and making calls back to Canada whilst in the US as well as making calls within the US in the add on cost?
This is truly ridiculous, and does not make sense. I just tried to make a call and got notified that apparently I am "out of minutes". I am on a $35 plan that has unlimited Canada minutes, so that literally makes zero sense. I do not make any calls o...
I just started my $25 plan with PM and have noticed that the billing went through Koodo not through PM. My website account is working the way it should - everything there is under PM. Does anyone has an idea why it happened? Should the issue be addre...
Hi,I saw that usually in December Public Mobile offers a 5GB bonus and 1 month free promotion for all plans $25+. I was wondering what the likelihood they would offer it again this year would be? Is this a pretty consistent promotion that time of mon...
