Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! using existing sim in new phone

hi, public mobile customer for over a year. my iphone 6 battery is wearing out so looking to continue with pm on new phone. i was gifted a used iphone 7, and tried to put my sim in it. sim won't work. in the about section of the new phone, it says un...

Data Not Working at Bill Time

Sometimes, when I pay my bill my data stops working for a couple of days. This time, I did not get a warning that I had used 75%, or 95% of my data, I paid my bill yesterday, and since then data has not worked at all. Any advice?

My Account

When I log into My Account, the page is blank except for the word “Hello” in the top left corner. I can’t see my plan, make changes, do anything. Any advice?

Resolved! activation

Je viens de faire une activation, est-ce normal qu'un premier retrait a été fait sur ma carte de crédit?

Resolved! not opening online account

i went to my back home so stop paying my monthly amount when i came back and i tried to open my acount but its not opening so tell me what i have to do

Resolved! MMS messages on 3G

I haven't used the data on my phone for the last 3 months because I suspended my account when I went to Arizona for 3 months. Prior to that I had 4G through the "build your own plan" program. When I signed up again I chose the $25/month plan with 3G....

Resolved! Where I ca buy a sim card

All store across Canada Walmart

Resolved! Unable to activate SIM

I recently ordered a SIM card and after inputting all of my information I went to go put in my credit card info, it rejected it twice even though it is not a maxed out card and all my info is correct and then the session timed out, forcing me to star...

Public Mobile $10 Plan - Response to Covid-19

During these difficult times, it would be great for those in need for TELUS to bring back the the Public Mobile $10 Plan. Maybe throw in a one-time 1 GB data promo so that everyone can stay connected during social distancing.

Resolved! Porting a PC Mobile Prepaid Number

I'm trying to port my number from PC Mobile Pre paid. Each time I try to log into the ticket, it says login unsuccessful. I'm about to cancel.

Resolved! SIM cards

Will they come back at $5 each anytime soon???

Unlock iPhone 5c Model: A1532 on Public Mobile

Good morning everyone,I have an iPhone brought from outside Canada. It works for a SIM from Chatr but not for Public Mobile. It says 'Phone not allowed' in Settings>General>About>Network. I used this iPhone in many countries worldwide and I've never...

How do I loggin account activity?

Resolved! Working part-time public mobile

Does public mobile offer part time work online, just wondering???

Resolved! 25 reply badge question ?

I’m new to public mobile, and I’ve been trying to get involved in community, I’ve Raytheon 25 reply badge (wow!!!!!!) but what does it mean, please explain!!!!!!

Over charged

I was reviewing my payments and I noticed that I didn’t receive my reward for using a referral code on my device and another device I’m paying for. Anyone know why this may have happened? This happened on my first bill.

Resolved! How do I get money back?

Hello!I'm in a bit of a complicated situation. So I'll just explain the whole story...I live in France, and went back to visit my family in Nova Scotia in september so I bought a public mobile sim card for the month I was there. The lady at the store...

Resolved! Accounts

Hi I have locked myself out and need to top up my account. Phone number xxx xxx xxxx. Edit: phone number redacted by will13am. Please do not post personal information in the public forum.

Resolved! ACTIVATION

Hello, I am activating my sim in my ipad, had all the information encoded till I reach to Enter province and City. It won’t let me pick the city and I am stucked. Tried to do it in my other laptop and it says sim number is invalid. Please advise. Tha...

Resolved! Trouble with number

I seem to be having trouble setting up a number...bought SIM card online, unlocked phone, and tried to transfer phone number from previous carrier (Virgin Mobile). However, the account on Virgin was closed before the porting process completed, so it ...

Resolved! Please wait while your activation is being processed

My sim arrived today and I have sat and gone through the set up an account process,chosen my number and paid etc.I used my iPad to do this.I got to the last screen and was left with the “Activate your phone” button.On pressing it I got the “Please wa...

unable to activate account Alternate Phone Number Regex Help

I am unable to activate account and keep getting the message ' Alternate Phone Number Regex Help' I am trying to port my old number from koodothank you

Resolved! do you find your data enough or should i upgrade ?????

do you find your data enough or should i upgrade ?????

Community State

Belongs in the Lounge (IMHO)

Resolved! how do i share my referral

how do i share my referral, any ideas, about being creative

Resolved! New activation, no MMS Pixel 2

Hi there!Just ported my wife's Pixel 2XL from Bell yesterday - tested everything BUT MMS.There's a few different posts about this solution - but some say to add another apn, some say you don't need to.Anyone have the settings specifically for the Pix...

Resolved! should public mobile be worried about lucky mobile ????

should public mobile be worried about lucky mobile ????

Resolved! when do promotions for public mobile come out ??????

when do promotions for public mobile come out ??????

Resolved! SIM Card

I bought 2 SIM cards on Saturday but never received a confirmation order via e-mail; however, my credit card shows that Public Mobile charge me the equivalent of 2 cards plus delivery and taxes. What is my order number?

Resolved! Forgot my password and security question. Ticket to verify identity not working.

Hello everyone, As the title states, I forgot my password and security question for Self-Service. SIMon, directed me to fill out a ticket. After answering 3 of the "Personally Identifiable Information" as well as my Public Mobile Phone Number, I trie...