service remporarily suspended despite being on autopay

[Risp]

No service on cell phone, told that service has been temporarily suspended despite having monthly withdrawals on my credit card with autopay.

Tried to access self serve to check account and payment history but email verification login failed.

Tried to verify phone number, again to access my account and was told that the number was invalid.

[Anonymous]

@Risp 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

Spoiler

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and try Forgot your password visit Here link, and enter your email address,

and check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.....

[darlicious · Accepted solution]

@Risp 

You had working service yesterday? Do you know your 4 digit account pin #? If so you can make a top up credit card payment to reactivate your services and renew your plan via 611. Or you can add a pm voucher payment without the account pin # using a voucher purchased at 7/11, Shell, SDM or London Drugs.

Otherwise wait an hour. Clear your browser. Use secret/incognito mode and chrome, Firefox or safari and try to log in again or use the forgot password feature. If that fails you can reach out to customer service to reset your password.