Changing phones

[MerrillBrian]

My phone was stolen. I bought a new sim card and a new phone. I want to activate the new phone using the new sim card. The online directions assume that I am starting as a new customer but I already have a plan and a phone #. What do I do?

[MerrillBrian]

Thanks for the detail....This worked great!

[MerrillBrian]

Worked like a charm....thanks

[softech]

@MerrillBrian 

are you able to login to your My Account?  

Once login, click Change SIM Card

Select the 2FA security method , in your case would be Email as you lost your old SIM and phone

More details here:  

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/...

[Anonymous · Accepted solution]

 @MerrillBrian : Log in to your self-serve account and click Change SIM Card. Don't use the activation method.