Loss of Referral Rewards - Texts - Meanings etc

[CountyDownIeUk]

I know the saga of keeping referrals is only 3 out of 4 or 75% retention. But.......

Questions. 

Due to a loss of a referral reward how many texts are there and what to they mean?

Why? Account not paid up? Suspend on account? Ported out? Lost or stolen on account? What phone number? If one account only is in this position will I receive a text for it every month until 90 days or a port out occurs? Sure would be easier and less stressful if the phone number in question was included!

Is this one a definite loss? Ported out? Account was suspended or not paid up and has gone beyond 90 days? Click the link.....NO details there!!! 

Any other texts..with different wording??

We do a lot of work to get new customers and those referrals we know the name and number of the new customer and we may even know their address. But these texts are un informative ....why is that? Cannot at least we be told the exact reason and the xxx-xxx-1234 number?

[darlicious]

@CountyDownIeUk 

You and me both.....and when the bf "accidently" factory reset my dual SIM A3 I lost all of those pm texts sent from 611, 5129, 5179 and 100. Unless I took a screenshot of them they are gone forever. But let me check something in my account for you....

[0PX9O4]

My own experience with PM's referral-tracking system is that it is almost totally opaque and unreliable. I've seen problems with it at every level:

- Long standing referrals have disappeared and I've been unable to get any accounting of which numbers were dropped, and whether in fact they actually did become inactive on Public Mobile.

- New referrals have sometimes failed to go through during activation for seemingly no reason. PM's support has been unable to offer an explanation for this.

- It's impossible to see a history of what specific phone numbers/accounts triggered referrals in the past.

I've come to see the entire referrals system at Public Mobile as one that may or may not work. To someone considering switching to Public Mobile, I'd suggest working under the assumption that referrals may not always go through for whatever reason.

[CountyDownIeUk]

I can't answer. I cannot take a whole lot of heed towards the texts because they are on my wife's phone and she often deletes them and neglects to tell me about them and she finds them all to be a nuisance. Luckily I take care of it all for her thus...the attitude. And am not sure of what ones came when. I was able to get some off from her side of the iMac but the whole collection of texts were not there. And I can usually figure out on my own. But like I say knowing what number it is would things easier. Did I lose 1 2 or 3 referrals or just 1? And like I say there should be some accountability to us for those referrals that we brought to PM. 

[darlicious]

@CountyDownIeUk 

That is the first time I have seen the wording on that second message. Have you recieved that before or is that the first time? The first message has been the old standard and I have recieved it every time I have had to suspend the bf's account.

I have only lost 3 referrals....the 2 Americans but I didn't actually lose the referral rewards for another 7 months...until a CSA finally fixed my account 4 months after I had a renewal failure and about a month before pm fixed the referral glitch that led to a spate of angry customers wondering why they lost half of their referrals overnight.

And the third lost referral I just lost for my friend when I screwed up the 90 day reactivation timing. None of those account deactivations netted a text from pm. Nor has an account suspended for non-payment ever elicited a text from pm.

Only suspensions via lost/stolen does pm send out an immediate text during business hours. You only recieve that text once.....when the actual suspension occurs not necessarily at renewal but that is often when it would be sent out when a customer self suspends because they won't be using their service.

[CountyDownIeUk]

 That is an unacceptable excuse!  There has to be some emphasis on improving communication for those that bring new customers to PM. 

[Meow]

I hear you but it will be too much work for PM's developers.

There is already long list of 'nice to have' suggestions nobody pays attention to.

First message is sort of clear: referral did not pay (most likely) so its account is suspended.

Second message most likely indicates referral has closed account and is not PM's customer.

[CountyDownIeUk]

Still no answer on will I receive up to 3 texts for one only number on a 90 day suspension. 

[CountyDownIeUk]

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@esjliv wrote:

I totally agree @CountyDownIeUk 

I would like to see it in the drop down of our Referrals list in our Self Serve account as a "Status" column, showing something like:

xxx-xxx-1234 = ACTIVE

xxx-xxx-1235 = Closed

xxx-xxx-1236 = Suspended

That way, we know who to call (well, maybe we can't call them -HAHA) or contact and say hey, what's up with your phone number/account. 😋

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That might be part of the reason....un wanted contact.  But that could happen no matter what, so that is not a good reason to not be informative.  You could lend some money too🤪🤪

I like your your idea of the drop down.

But I would like to add:

Any more status messages?

Could all numbers remain on your My Account, with status for at least 40 days? 

[esjliv]

I totally agree @CountyDownIeUk 

I would like to see it in the drop down of our Referrals list in our Self Serve account as a "Status" column, showing something like:

xxx-xxx-1234 = ACTIVE

xxx-xxx-1235 = Closed

xxx-xxx-1236 = Suspended

That way, we know who to call (well, maybe we can't call them -HAHA) or contact and say hey, what's up with your phone number/account. 😋

[CountyDownIeUk]

I do keep track.....but PM needs to be more informative. And see my edit to my original post. 

When you have 9 referrals....how do you know what one it is....if it still shows but no credit for what one????  Keeping track of one that no longer shows is obvious....but what if it reappears?? Very confusing and once again if we knew the phone number.......

[hTideGnow]

I think the first text just meant their account was suspended due to non payment. 

Second one should be your friend already ported out the line and hence account closed (or after 90 days of nonpayment as well)

Yes, they usually won't give too much with the numbers you referred, I usually keep track it myself and try to check every month.   If you refer many friends, i think you should keep track yourself and check My Account weekly