Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello people,Need some help here! I have search through Voicemail settings trying to find an option so that my messages play automatically on access, but... either there is no such option OR I cannot find it. Personally, I think it is very convenient...
Hi,I'm experiencing the same issue with my Honor 7x phone (Model BND-AL10). I'm able to use data (4G) and send text messages but not able to make or receive phone calls. Please suggest. However my plan offers me data speed of 3G.Which preferred netwo...
2 days ago my plan renewed but I forgot to add data to it! Before, I was on a 30 day plan with talk and text and now it just renewed to a 90 day play with talk and text but I meant to add the 6GB data to it. This would bring the 90 day cost from $75 ...
I am checking my profile pretty nervously every morning. Who does the same?
@Moderator_Team Can you help me please? I got a text message that my next billing date was March 12. I went to Koodo and switched on march 12, but then I found that I had already been charged for my next billing cycle on March 11!I have tried to log...
When I try the "forgot your password process it is not triggering an e-mail. I set up two phones in the past for my kids and now I want to register a third
When I try registering . It asks me for a code and it says that the phone is already associated with an account. i set up two Phones for my kids and now I also want ot tranfer mine from Rogers. I believe I used my e-mail or. I had used my primary an...
I keep getting this confounded Call from a 647 # and it's becoming more of a Headache. Can a PM Rep Assist me in having this call Blocked or something, W/O needing to change #'s
So, I came on the forum because I'm unable to log onto my account AT ALL. Every website gives me an error when I go to "my account" or "login", including this one.Then I see all of this nonsense about plans & rates changing BACK IN FEBRUARY & I wasn'...
Hi, thank you, but all this computers,vocabulary is like black magicked , I completely lost, I even get to that meditorater, look like my grandkids no gone call me, they don't call anyway, I serious I need help , I'm clicking like dummy - I i despera...
purchased a prepaid card in the summer, haven't used it since then, can't log in to my account bacause it says my sim card is invalid, would like to top it up, phone can't find reception with sim card in it.
Starting April 6th, in addition to TV and Radio, Alert Ready will be sending life-threatening emergency alerts to cell phones and wireless devices that are compatible with Wireless Pubic Alerting (WPA).In order for emergency alerts to be received on ...
Hello, I need help please ASAP, my phone was activated on the 9th on March , my outgoing calls and text work fine, but cannot receive incoming. please i need an answer ASAP my number is 438-======= TIA
hey gang, I'm going on vacation and Public Mobile doesnt roam where I will be. So to keep my phone number I was going to change to a 90 day plan with no talk, text or data. That came to $25 which I added to the account. When I hit the, change plan at...
Hello,I had a very unfortunate experience the past week with Public Mobile. First of all, I was not notified when my plan was running out, and Autopay did not work. My texts and calls stopped working. I use this phone as my work phone as well and it ...
Hi, so as I switched to Koodo from PM yesterday, everything worked fine. Port process was super quick but there is a huge problem. Two services (Facebook & Instagram) are not sending me my security codes via text messages. The voice call option on Fa...
I recently became a PM customer and so far I'm happy with the service. But as I was considering switching my plan to a different one and while I was browsing the website I saw that they have a new promotion with 1GB data and province unlimited calls ...
Autopay cannot charge my credit card even though it was ok last month. Phoned my credit card to ask if there was rejected attempts but they say there were no attempts at all. I cannot login for some reason and I tried to get system to send me psw res...
My auto pay did not go through, and now I am locked out. What do I do?
Hey everyone, I rarely post here and thankfully have had no issues with PM, apart from minor problems here and there that were resolved my Mods.I have a Note8 and I seem to notice that in all places where I used to get Lte+ or Lte, I'm getting only 4...
Hey everyone, I ported my number out sometime in September or so and I wanted to come back. I bought a SIM card already, but when I try to log in it says: Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/com...
So i finally did it, i changed from legacy to a New plan. I took the 90 day plan voice and text no data. They have given me my loyalty reward and autopay rewards and the referral i did while on legacy. Total bill 57 every 3 months. Amazing.
Hi. I jist made the move to 90 day plan from legacy no voicemail I hate voicemail so i used my forward feature to take out number of voicemail and instead put my home number for the answering machine. But now i realize that i cant revert back becaua...
Sorry to say that it’s time to move on and make my exit of the Public Mobile community as I have ported over to Koodo, and it appears that I’ve found an option that will fully extract me from the Telus world. It’s been a trip - right from the initia...
Trying to find help here is beyond frusterating, i cant just call someone? Anyways, I have a samsumg, I unlocked the phone with Rogers, phone is unlocked, i added my public mobile sim and it will not work, i have already paid for my plan last week an...
Am I able to keep my public mobile account if I make use of the upcomming deal? When you sign up to Kodoo are you required to port your exsisting phone number. I was hoping to start a new kodoo account with a new phone number but keep my public mo...
Just activated a new number but can't receive calls can some one help??
My offer to switch to koodo expires March 15th, so I signed up with Koodo on March 7th (5 days ago). My public mobile plan has to be active when the activation occurs in order for me to port my number, but when I messaged koodo, they said that my SIM...
I had to Purchase this for my Mother, as she is going on Vacation, BUT there's NO way I can determine Where in the Self-Serve Portal info is, So, I can't tell IF the Add-On was bought. How can this be rectified? Plus, due to it being EXTREMELY Confus...
