Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am currently on a $120 per 90 Days for 12GB Data, Unlimited International Text, Unlimited Provincial Talk plan (Which doesn't exist anymore) and I am going on a trip from mid-February for a month (Next payment due in a couple of days). I was wond...
Moderators, can you please review the above and let me know why I am missing one of the refer-a-friend rewards? My renewal is coming up soon so would like to get this included. It should show ($6) instead of ($3).
Thanks
Hello! I LOVE your service/plans - very affordable and the LTE never gives out in the GTA. I need an invoice for work to claim my last payment as it includes tax but doesnt show tax in the payment history. Can someone PLEASE help?
I distinctly recall changing my plan to the 12gb / 3 months offer that was out in fall, however my plan is still reading as 6 gb / 3 months? Will this change occur after my next pay cycle or is there an error I am not seeing?
Hi I would like to know why my account became suspended when I am registered for auto pay?? Its giving a message stating the account will be deactivated on March 8? Why? Is autopay not functioning well. I updated all my information to make sure that ...
However in a outlined red box says my account will be deactivated in 90 days? So I need verification on the actual deactivation date. My last payment was made in January.
I don't care this isn't PM related but I am gonna post this anyways We are the champs 磊 and Brady is the GOAT.
Currently on a 90 day Provincial Talk only plan as I am out of the country but still want to receive messages. Will be returning home for a week and thought I could just get a 10 day add-on for text and data for while I'm at home and then my 90 day ...
Hi I signed up for fall promo in November and was double let charged I noticed today when I was checking to see if I had credit5 in account for top up but it said I had 0 credits can I either get my 135 credited to my account or refunded to my visa p...
I live in BC Pacific standard Time but it retrieves mountain standard time (an hour ahead). This happened automatically and my only fix is not use the automic time zone setting. Is this happening to anyone else? Using a Nexus 6p on a custom ROM.
Hi Guys, I got a great new cheap phone today(Zenfone 3 Laser) but the internet wasn't working. I found a post on line to change the APN to the specs below. It seems to be now working, but I just wanted to make sure I didnt mess anything up or use t...
Your Old Service Provider rejected your transfer request. Common mistakes: • Account Number doesn’t match Old Service Provider records • Equipment Serial Number doesn’t match Old Service Provider records • Security PIN doesn’t match Old Service Pr...
Hello I need help my phone is not working after receiving a message to change with koodo what so ever can somebody tell me what's going on
The first time I paid I forgot to add text to my 90 day plan. I had to redo my plan and pay another $120 to get my text service to work. I would like a refund of the first transaction.
I think a month ago I changed my wife's username email address under self serve and it did automatically updated my primary email address under my profile. I am not 100% sure about this because I can see the same email address in both place. I didn't...
My bill is due today and I went to pay it, I have referred 2 friends and have received a text from PM saying thank you. They are both still with public mobile but I have no got the credit on my account.. I would like this to be update now so I can p...
I received a text message as did my daughter from what I assume was public mobile asking me to switch to koodo and keep my current plan??
Can't remember if this has already been discussed but is it possible to add the 1GB data addon if you don't have any data in your plan (talk and/or text only)?
Hi, I always, every single time, want my phone to forward to my home phone when: - busy- no answer- whatever else I've noticed some prepaid providers (telcel in Mexico), won't let you use standard GSM features to update your 'call no answer' 'call un...
Hi there Public Mobile Community, I was wondering if anyone could help me with this issue? I have moved and updated my billing address, but it will not let me register my credit card for autopay now. I have contacted my bank about this issue and they...
I've had a cellphone ever since my high school days and this is the first I have ever been asked to do a survey via text message. And since it's from PM, its one that I didn't mind doing but I have to say, it was one of my best survey experiences eve...
I had an issue with an abrupt disconnection of my line yesterday. Between the Telephone Tech Support today and Shazia_K, our community Moderator, My line is up and running nicely by noon today, and I was given a little credit for the Inconveniece.Th...
it says the number i enter is n0t valid or there is already an account - I never had one online before.When I put in either of my e-mail adresses to attempt a log on - it says neither are recognized - What do I do now to self manage my account?
Im on the $120 3month plan. My rewards show:AutoPay Reward ($6)Community Reward ($2)Refer-a-Friend Reward ($15)But my amount due show $114. I'm confused about the amount due. Am I going to see a different charge on my credit card when my second paym...
Hi PM community!This is not an issue with Public Mobile specifically, but its a frustrating one and I'm hoping maybe someone has dealt with it before and has an answer. I have a Samsung A5 phone (unlocked) running AndroidOS 6.0 (Marshmallow). When I'...
Bring it http://mobilesyrup.com/2017/02/03/public-mobile-freedom-mobile-twitter-drama/
Hey all, Hoping for some urgent help here. At a conference and losing business by the minute because I have no data. Public Mobile shut off my data after 12GB, but my 1GB data add-on isn't kicking in. I had added it when I originally signed up, right...
Hello, I have signed up for autopay, and today is the due date for my payment, so I login and found this massage " Your account has been suspended. Make a payment to reactivate your current plan. Suspended accounts are deactivated after 90 days if pa...
Hey, so I recently purchased a 10 day US roaming talk/text add on but I don't need to use it until the 20th. Can a mod please do me a favour, and either remove it and refund me, or just change it to activate on the correct date? Thanks!
