[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
$10 for referral should be $50 No-Yes-Maybe?
Think about it, I work for Rogers, I want to put myself out of business, give me some ammunition to sell some plans to folks.
help on porting numbers
@CS_Agent, please help on porting phone number.
Does Public Mobile work in the 100 Mile House area in BC's Cariboo region?
I need cell coverage around 100 Mile House specifically Deka Lake. Does anyone know if it works up there? Thanks in advance!
Resolved! @Moderator_Team need help ASAP my voucher doesn't work and my phone bill is due tomorrow
Phone bill due tomorrow. Need help ASAP!
Cant get the SIM to work on my Iphone 7
So I reaaally need some help right about now, I bought my SIM card a couple days ago now, activated it, requested to port my number from telus, bought a plan, and then proceeded to insert the new SIM into my phone.It hasnt given me any sign of activa...
Billing for data I didn't use
I have been having a problem with public mobile these past few billing cycles. I keep running out of data that I haven't used. I looked today at the usage history and it looks like every day between noon and 1pm, I have a massive amount of data us...
I feel ripped off
I started with a 90dy plan and afterwards when the plan ran out,I wanted to change my plan. Everything was going smoothly but as soon as I topped up my account for the new plan,the ones who are running this childs play company decided to change their...
Self Serve Portal Issue
Hi, Is anyone else experiencing self-serve portal issues? I have been unable to update my CC info, cannot get status of auto top up. I have even went in and tried to get addons, change plan, etc and no information is populating.When I try and Change...
Resolved! Long distances Add-on?
Hi, I just activated $50 for 8 GB at 3G speed30-day plan8 GB of data at 3G speedUnlimited Talk to Canada-wide and the U.S.Unlimited International Text and Picture MessagingNew and current customers are eligible"My question is do I still need to add-o...
Resolved! 2 quick questions ;-)
I have only been with Chatr since the 9th.I have looked everywhere on Chatr for my account number and it is nowhere to be found. 1) Is there a waiting period before you can transfer your number again?2) Do I need my account number to transfer my phon...
Tip for getting payment vouchers @ Canadian Tire
Hi all, I bought some Canadian Tire gift cards from ebates, got 2% off total purchase. Then used the gift cards to pay for gas there. I got 5% back in Canadian tire money I can use for payment vouchers...good deal if anyone wants to try and save $
Resolved! US Roaming Package
Hello everyone. When I get US Roaming for voice text and data for $20, can I add additional data to this? Thanks.
Resolved! Where to see text message count for $10 50mins/50 text plan - with 400min addon
Hi On many of my family accounts, I cannot seem to find where to see my "outgoing text message" count. I have seen it on some people screen capture but on our accounts the text message count is replaced with the minutes addon usage details. Anyone k...
Speculation - Next Migration Offer (If Any)
Hello All, As 1 x wave of migration offer (45/8) has passed, another 2 x offers are in play :35/5, 40/8&Talk/Text (TT) If any? - Are we expecting more offers in future? What Offer? - What will be the offer structure, which plans are likely to receive...
New SIM not registering on PM network
Hi all,I'm almost thinking my PM to our moderators have simply disappeared somewhere because its been 3 days without any sort of a reply. My problem is that I opened new account, activated a SIM, selected a plan, paid for plan. Everything went just f...
Plan Expired
Can you help me. Tried paying and the message I got is plan expired with a deactivation date of December. thank you. How can I reactive my account. Who do I call?
Resolved! Been waiting for a sim card since Sept. 4th..
Is there anyway to get a tracking number to find out where it is ? I'm in Alberta.
Getting lot of unknown calls since got the new number
Hello everyone, I bought a new sim for my mom and ever since she got it she has been receiving a lot of calls from an unknown number even in her imo she gets call from Africa . She never had any phone before . I was with public 7 years but never rec...
hello everybody
Hello, i just registered here at public mobile what can i do, i want to use my number same as my daughter is it possible how can i do that do, well i order a sim card for me and to mu daughter but different email because doesnt show there how many j...
Resolved! my sim card comes up as invalid ...why?
Hi I am trying to sign up my son to PM. When I signed up my wifea few days ago I had two brand new sim cards. I put one in her phone but I had alot of problems with my old provider not unlocking my phone but just to be safe I took the first sim card ...
No service
I switched to public mobile a few weeks ago, and there is very few spots i get service to make calls or send texts
Resolved! Just a quick question.
I am with Chatr and I am considered out of zone.I am unable to get on their promo plans because of this.If I send a picture in a txt message I get billed $0.50, if I receive a txt message with a picture, the data gets hit.Has anybody on Public Mobile...
Not receiving any incoming calls or texts
I activated the sim about 3 hours ago and have restarted my phone multiple times, but still can't receive any texts or calls from others.
Some words to say about @will13am
Some words in high regards. I would like to be the first to congratulate @will13am for finally reaching the stars, on officially having the most bravo's of all time in the history of our english community here at public mobile. Your recent activity h...
Will PM support the new iPhone Xs and Xs Max’s eSIM capability?
Apple yesterday announced that the new iPhones will have an eSIM built into the phone. So I’m wondering whether PM will be able to use the eSIM instead of the physical SIM.
EVERYONE PLEASE TAKE CAUTION
I had a very unfourtunate experiecne today as i was called around 4 o clock being told it was the cra and i was uner inspection for fraudulance, the first call was an automated machine it adressed me by my legal name which i dont go by as im bigender...
Still No Service
Hi there, I can not connect to the network. Tried everything that was suggested. Could it be a faltysim card?
Resolved! Billing for moving from 90 day to 30 day plan
Hi everyone, hope someone can help Currently I am on a 90 day planb, and want to switch to the the 30 day $50 promo. It says I need to add account funds because the new plan costs more, but it doesnt say how much. Will I get a credit for what I have...
Resolved! Switching from 90 day to 30 day plan
Just wondering if anyone can answer this: Currently I am on the 90 day 4GB plan. If I switch to the 8GB 30 day plan, I am renewing every 30 days and my data does not roll over? Currently, I have 90 days to use 12gb, so I am guessing I will lose this...
SIM network unlock PIN
Hi guys I'm very new to this forum. I just made a new account. I followed the directions online.Tranfered my number and purchased through my visa. When Installed the new Sim card in my Samsung Galaxy S7. It said the invalid sim card. I got a message ...
