Voucher will not work

[andyjp73]

I got a 100 dollar yesterday I entered the pin and nothing said can't verify  and so I brought 2 more vouchers 40 each they didn't work to plzzz ppl help

[Dunkman]

@andyjp73

Sorry to hear about your troubles.  You may need to contact the moderator as stated above, but the problem is that you will need to wait 2- 3 days for response.  

The self service website can be finicky.  Have you tried a different web browser, clearing cache or incognito mode? 

If you really need service, you can buy an online voucher from recharge com (as suggesed above).  It has worked well in the past for many customers.  Then the moderators can activate your vouchers in 2-3 days.  

[andyjp73]

I've tried everything miss not answered me my account is suspended and I've a sick wife at home and I've thrown 190 dollars down the drain it's look I g like

[Luddite]

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@mimmo wrote:

I had this same issue 2 weeks ago.  I send a message to mods and they created a ticket.  5-10 days to investigate... still waiting for an update...

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YUK! 

[will13am]

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@tbark wrote:

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

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Given that interaction times with the moderator team will take time, why not let the community try to help first before jumping to conclusions that only the moderator team can resolve the issue. 

[mimmo]

try calling 611 to load them onto your account.  some people have had success with that method when self serve didn't work.  if that does not work then I would suggest buying vouchers from recharge.com.

I had this same issue 2 weeks ago.  I send a message to mods and they created a ticket.  5-10 days to investigate... still waiting for an update...

[popping]

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@andyjp73 wrote:

I got a 100 dollar yesterday I entered the pin and nothing said can't verify  and so I brought 2 more vouchers 40 each they didn't work to plzzz ppl help

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Where did you purchase these vouchers from?

Ask the store where there is wait time before using.

[tbark]

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[Anonymous]

@andyjp73, where did you buy them from.  It seems that vouchers purchased from some retailers take some time (many hours) to become active in the system.