Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I will be heading to the US tomorrow and accidentally got the US Talk, Text, Data Bundle but I realized I wanted the 250MB Data only package. Is it possible to switch? I am not sure how to within the Self-Serve as I don't see the one I got as w...
Anyone tried the 2.5 Mbps service yet? Will it only work on HSPA, or can you go onto LTE if the signal is better (or there is no HSPA)?
Auto-renew is tomorrow. Should be around 170 MB left in my 90-day package (well, at least 100 MB). From what I can tell, it's a bizarre way to tell me that I have no more data. I log into my account, and it looks like data is no longer there. From my...
I would like to view my usage history - which is quite simple using the Self-Serve on the website. However, bad programming makes the page reset quite randomly. I pick a certain date to view, and it'll jump a few pages as requested, and then suddentl...
I set up a new account, created a plan, and initiated a number port during the setup. I paid for 90 days up front during the setup, totalling $150. The number port went through, but I couldn't make or receive any calls or texts. When I logged into my...
"Sorry, we're unable to verify your email address." REALLY???!!! EVEN AFTER YOU SENT ME 2 EMAILS?? Is this a joke? Cannot log in. Cannot reset account password because email not recognized. AMazing. And no call desk. How does this get fixed?
Got ur attention, lolI have been with public mobile since june 2014 & public says for each yr. I stay on as a "Loyal" Customer i will get one dollar taken off my monthly bill up to a max of 4 yrs.Here i am in july 2017 & nothing has been applied ...
Hi,I am Shakeel. I have ordered 10 SIM Cards ( order 123589 ). I got mail but that was open and there were no SIM Cards inside. Please cancel those SIM Cards and issue me new ones. Please this time that should be a priority mail and should be receive...
Hi, When I activated my Public Mobile service and signed up 90-day talk/text/data (6GB) plan for $120, there was a system glitch. At first, the system had displayed my current plan for 30-day pass for $10 with $110 remaining balance under my account...
Hi, I bought a 90 day deal and a SIM card yesturday., but I unlocked my phone only toda. The service works, but I cannot log into my account. Message says: Sorry, your login attempt failed. Please try again. How can I solve this? Thanks!
Long story short I forgot my password for self serve, but when I try to reset it I get an error, "Sorry, we’re unable to verify your email address." I did recently get an activation email from PM, so I know my email address is correct in the system. ...
Hello, everyone. I have a phone that would work on the LTE B7 (2600) but not on LTE B4 (1700/2100 AWS 1)... Public Mobile (Telus) use B4.Rogers and Bell use B7. I'm surprised since Telus, in the past at least, used to ride a lot of the Bell towers to...
My wife and I have been loyal Telus customers for almost all of the last 12 years. A couple of months ago, my wife switched to PM from another carrier we had tried for a few months. We were pleased with the quality of PM's coverage and so I decided...
Activated my account and ported my number from Bell.Can make calls, but cannot receive text or calls. Can anyone on the @CS_Agent please help?
Hello, Yesterday I switched to PM from Fido. I have an iPhone SE and for some reason it does not seem to work. I can make calls but I see No Caller ID on the other side. I cannot receive calls or browse the internet. The plan I got is for 3G data. I ...
Bashing, foul language, complaints, even the most loyal members loose it or give up.That's what I read in here in almost every discussion thread. I completely understand the uproar but from what I could understand, the old contracts are not affected ...
for doing a great job supporting all people's questions
Hey there .. I was out of country and my payment was not made .. I can't login to my account I need help re activating asap please
hi, i added 2gb of add ons on my account however only 1gb was added and not the other. please help as i got charged for two and it didn't give me the extra 1gb.
New to PM since January and signed up for auto pay but when my next cycle came up, I overpaid somehow because I paid manually what I thought I had to and that was incorrect. Brings me to another part of my question and that is does my billing amount ...
Hi there, @CS_AgentI recently ported my number away from Public Mobile and was paid up until mid August. I was hoping to use the remaining month and get a new number so I can have another line. Please let me know what my options are. Thank you. Ry...
i have the 3 month plan and for some reason after 2 go my internet is shut down can some one explain please i should have 4 go per month
Hi, my account expired yesterday, I want to pay for another 3 months or go on auto pay so that I can get my service back but I can't log in to do that because I forgot my password and I am not getting an email to reset it.
I active tethering, but my iPad can't connect to wifi.
http://mobilesyrup.com/2017/07/17/huawei-telus-canada-5g-test-explainer/
Hi Guys... I know I had 12 GB of data to use for 3 month but It still run out... watching too much stream at one point..Now no internet on cell till end of month, back to 2007! ..I just logged into the self management centre and I noticed that I have...
I'll be travelling to the US (New York) for a few days, and am looking to see what my best options for roaming are. I've been using Roam Mobility for a while now, but I'll be going out from the major cities, where there is not a very good T-Mobile s...
I registered my sim card from Public Mobile this afternoon, and set up my account, pre-paying for 90 days, and transferring my existing cell phone number to Public Mobile. According to the site, everything went fine, although I didn't get an acknow...
I just changed my phone plan to $40/m, 90 days ahead plan. The phone call is ok. But my mobile data network can't use. What's the problem? How to solve it? Thanks.
http://gizmodo.com/users-report-incredibly-scary-oneplus-5-911-bug-1797013967 Edit 1it has been fixed now
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