Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I was wondering how the US Roaming addon works with receiving callls? Say I have the add-on with unlimited Talk enabled and I was in the US.. if I get a call from Canada, that would work with the add-on right? But what about the caller in Canada? ...
I joined 8 December last year. My renewal date is not listed on my account page, but 90 days later is supposed to be 8 March. However the autopay date is 14 March. Is there a page that shows the actual renewal date?
my plan is inactivated because i missed the payment on March 7, and i paid the due amount by my credit card on March 8. i can see the payment in the transaction histroy, but the account is still inactivated asked for another payment? someone can chec...
Hi,I seem unable to receive MMS messages from Bell subscribers. I receive MMS from PM subscribers and even from VoiP subscribers (Text Now supports MMS) with no issues. Has anyone else experienced this? Thanks,Neil
My plan was to renew on today, however it says account suspended, plan expired. Realizing that this was because of insufficient balance in my account, I topped it up to the required amount. Even after I did this, it still says the account suspended a...
Hi everyone! As with most people, I have the 12 GB promo from back in November, which only includes provincial-wide calling. I was just wondering - if I call a local number while that person is in another province, will I be billed as long distance? ...
As you can see here, user is getting $0 from Refer-a-Friend: In the details view, the value is still $0 even though a phone number sits at the crossed-out section:Is this an expected behaviour? The phone number is indeed the correct number (my mum'...
i have a plan for province wide and i m in ontario and going to vancuor for 15 days. Can i use same plan and data in vancuor or ad-on some data ?
tried to change plan but it just renewed the old one. i wanted 30 day/province talk/unlimited txt/2gb for $50 and it renewed the old 10 day plan instead and charged me $36 and left the remaining $14 in my account. any help with this would be greatly ...
Hi everyoneStumbled across this app that can help track your mobile data usage as well as apps that creates network connection.I find it useful to see which apps are making network connections for no reason (uninstall) but also a really nice and cust...
I can't understand why the back and forth over emails when they can't reset my login information for me the whole time. What process!
For some reason I remembered that adding a US roaming 10 days pass will start counting the 10 days once I enter the US.Anyway, now I see that it starts on purchase day.I purchased it too early, I need it to start in 2 days.Can someone from customer s...
I am a town hero now! I am not sure what it takes to be one. Am a I worthy???
I haven't used my phone for few days after ending of my previous plan so my line got deactivated.today I changed to a new plan to reactivate but I couldn't make a phone call or send/receive text messages. All the time I make a call it says "I don't h...
Like another user on the community forum.. My Account has been suspended even though AutoPay is setup and my credit card has no reason not to go through. I try to pay the balance but it says that my account already has sufficient funds when it does ...
I want to use my cellphone in england, however I heard theres no point in buying another sim card because it starts at $25 pounds per sim card. So I may as well purchase some roaming data or some kind of package if public mobile offers it. So that I ...
try to contact with the MOD, but still can't get any reply.
Just get my Public Mobile SIM active, but can't receive any phone calls. What is the problem?
Can't figure out how to download pictures ny contacts send me.
I've enough funds in my account, but why can't renew the plan and suspend my account. Please help.
I can't seem to receive or send any MMS. Using Samsung S6 and google messenger app. Attached are my APN settings.
I plan to visit the US in the near future and have the following questions: 1. Is there an option to indicate the start day of the US roaming add-on or it becomes effective when payment is made? 2. How does the US Roaming service clock start? Effe...
Although I understand the process of reviewing a members contribution on a month to month basis to determine the variable reward amount that should be rewarded, would it not also be possible to analyze the users contributions throughout a longer peri...
I looked in self serve just for kicks under my plan details, and it shows "Expired"... is that simply because the promo is no longer offered, or is there something i should worry about when it comes to auto renew next period? My PlanPick & PayThis p...
I know that international roaming (non US) is not available.So just curious, what other folks out here do about it? What's the best acceptable solution that works? TIA
So I receive an email and it gets classified as junk, and it turned out to be from freedo... ahem, Ex, Wind mobile. First I am actually surprised they (their computers) still remmember me 5 months after leaving them. And they sent me this "Generous o...
Ok have to be the guy that asksWhat the heck is up with this badge? It *seems* like it should be awarded to people who have been with Public 2 years (like me!)Yet it shows Public awarded over 20,000 members with this badge, including those who have b...
Hi,I need to gwt access to my historic calls ou historic payments of 2015, but I don't have access anymore to my account. I sent an email on 2016 but I never got a anwser. How can I do to have this documents? I need expert assistence. @Shazia_K @Mary...
So, whenever my fiancé visits me from the US, I like to give her a local SIM card so she can get around the city while I'm at work. Last time she was here, I activated a PM plan for her and it expired at the end of 2016. She'll be back again end of t...
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