Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I had a 90 day pay as you go account with PM that I switched a couple of months ago to a 30 day, auto-pay plan. Received conflicting texts from PM re-renewal date (the system noted a June18 and June 20 renewal date) All messages included your standa...
I have activated my sim card yesterday. I got text message from PM said that I need to contact PM to provide the correct password or pin from my previous service provider. My phone can receive the message and call out but can not receive the incoming...
Samsung s6 , mms not working ,now data stopped working, wifi is ok, calls okWas working fine for 6months..didnt change anything, restarted, took out SIM card etc...Not in airplane mode, no problem with account, display for data usage shows I used 90...
Hi, I have a feeling this needs to be escalated to the moderators to solve. I've been with Public Mobile for about 2 years, with the same plan unlimited international texts, unlimited Canada-wide calling, and 6 GB of data. I signed up during a promo ...
Hello, just wondering if I go over my data limit for the month, how much will I be charged per MB? On the other hand, if I have leftover data for the month, will it be carried over to the next month? Thanks!
I'm a current Public Mobile customer. I recently lost my phone, and just bought a new phone & SIM card. I need to activate the SIM using Self Serve. However, I'm pretty sure I don't have a self serve account - my email isn't recognized when I go to r...
Since last week, when I do outgoing calls, it keeps telling me that my call cannot be complete because I don't have a active long distance plan. But I am calling my son which is local. Can anyone assist? I have a $10.00 per month plan. Thanks
Hey all, For some odd reason, my phone stopped receiving phone calls and sms, but I can send and call. I tried to look through the forum but really didn't find anything. I haven't changed my plan or added any new add-ons for the last couple of month...
Hello we are brand new to public mobile. I bought a Sim card and registered online with my old phone number but for some reason the number is assigned me is one digit off. This means that I have someone else's phone number and his name is Randy. Ho...
Further to my question regarding using as a hotspot. I have 3 relatives visiting this summer - they all do teaching online - 3 hours a day - they are only staying for a week. They use Skype or some similar conferencing system. Since they are all work...
I changed my plan from $10 to $15. I can't receive and make calls as well as receive text messages but I cannot send text and my mobile data is not functioning and useless.
Can you receive texts when outside of Canada + North America ?If not, then is there any add on for that to receive texts and calls when travelling overseas ? Add Info:- Interested in receiving calls+text on my default PM number.
I changed plan but can’t complete the transaction in my acct because when I click on “Change myplan now” it does not respond because it’s light grey ahowing so it’s not highlighted to accept my change.... what can I do?
Hi there!I recently signed up for PM using a friend's referral number. I paid in full for a month but don't see the $10 credit anywhere as advertised. Can someone help?
My iPhone 3G is compatible with the system, but I am unable to find VPN information. I assume this is why my iPhone is still not connected, even though my account is active?
I have activated my sim card,but i need to report my account number to PMI missed the call from PM,how can i report my account number to PM.I can't find PM's contact information
I forgot the password to my self-serve account but when I click "forgot password" it says I'm locked out. I didn't try my password 5 times, I've waited an hour, its been like this for years, nothing changes. Anyway I can log in?
How in the hell does a guy owe $36 on a pre paid service??? Like wtf. And no responses from any moderator. Also all my voicemail and texts (from public mobile) are in French. English is what I speak and write . Useless company I say
