forget my password

[genci]

hello,

I have un account  and un phone number with public mobile. .

I  have forget my password. 

Can you help me ? How can I have acces in my account  because I have need for my account number ?

Thank You

[Hyvanessading]

I am not able to log in my account

[Hyvanessading]

Yes, I have been locked on

[CS_Agent]

@Hyvanessading, Do you need help resetting your online account password? If so, can you please send us a private message with your account information so we can assist you with it? Thank you! 

[Hyvanessading]

I had same issue, I forget my password of my account, but it never send me email to show how to reset.

[NDesai]

I have moved your post to a separate topic for better visibility. 

Do as said above. If you can't reset it, you can send a private message to the Moderator_Team and they will reset it from their end. 

[jshmeek]

On the log-in page to self-serve, there's a "forgot your password" button just below the email/password boxes. It'll ask for your email address (used on account) and use that for the password reset.