Can't receive code or reset password

[QVu]

I can't reset password or use public mobile service, not receiving code.

[cellphoneuser1]

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@TheSterlinger wrote:

@QVu hi, click on the link below to send a private message to customer service representative for assistance. 

Due to the holiday,  I'm not sure if they are working today.  They normally respond within 30 minutes to  1 hour. Watch the envelope in your inbox for their reply. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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There are customer support agents working every day.  The hours are teh same every day including all holidays.

[Dunkman]

@QVu 

There is sometimes an option to received 2FA via email.  Do you see a link "didn't receive code"?  

If you don't see the above, then you will need to contact CSA as described earlier. 

[TheSterlinger]

@QVu hi, click on the link below to send a private message to customer service representative for assistance. 

Due to the holiday,  I'm not sure if they are working today.  They normally respond within 30 minutes to  1 hour. Watch the envelope in your inbox for their reply. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437