No texting, no data, need to use a 1 for making calls

[ddietz]

I opened a Public Mobile account on Monday and transferred my phone number from Bell, but I'm having the following issues:

I have no data service.

I cannot send or receive text messages. 

I can make voice calls but only if I use a "1" before the area code, in other words 1-604-xxx-xxxx.

Any hints as to what the problem could be?  I've restarted my phone about 6 times, and reset the network settings once. 

[ddietz]

I can receive calls to my number but I can't seem to make calls (I get an automated voice saying there's an error "6UT1", or else I get 3 short beeps and then the line disconnects. 

In case this helps I should have mentioned that in my status bar on the phone, there is a 3G that repeatedly appears briefly and then disappears.

[cellphoneuser1]

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@ddietz wrote:

I deleted the eSIM after responding YES to Bell and waiting quite a few hours (more than 5 anyway) and when I logged into my Bell account, it said that my Bell service was cancelled so I assumed that it had gone through. 

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It looks like porting is done. Can you receive phone calls?

[ddietz]

I deleted the eSIM after responding YES to Bell and waiting quite a few hours (more than 5 anyway) and when I logged into my Bell account, it said that my Bell service was cancelled so I assumed that it had gone through. 

[cellphoneuser1]

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@ddietz wrote:

I deleted the Bell eSIM.

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Did you do that before respoonding YES to Bell?  That means that you will need to contact Bell to get a new eSIM and get your Bell service running again.  Only after your Bell service is working again, contact Public Mobile to try porting again.   No data isn't a porting problem though, so something else is wrong with your Public Mobile account or your APN settings need to be changed.

[ddietz]

I deleted the Bell eSIM.

[Dunkman]

@ddietz 

By chance, did you remove your Bell SIM card?  Or inactive Bell eSIM?

[hTideGnow]

hi @ddietz 

entering 1 in front of phone number is normal

for data, what phone do you have?

try Reboot phone and Reset Network settings and see if it helps

i

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[eddieO]

@ddietz it sounds like an issue likely with your number porting. Did you receive a text message from Bell confirming the port and did you respond "YES" within 90 minutes?

I'll send you a private message with the number for the porting team so that they can confirm for you. Keep an eye on your community inbox (top right corner, icon of an envelope)