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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

IPhone 6 and multiple text messages

I had a friend set up my iphone 6 with public moblile. I have the standard $10.00 plan to see how things work. This limits me to 50 text messages and 50 minutes per month. During the first month I have been sending multiple text messages accordin...

No cellular data on Android

Hi, I just switched to Public Mobile and am having an issue with cellular data on my Nexus 4. Data is turned on, however when I have a signal I am unable to use data - there is an exclamation mark on the signal icon. I did not have this issue with my...

My Android isn't receiving texts from iphones

Hello I'm hoping someone can help me. My Android Nexus 5 is not receiving any texts from iPhones. I have been with this company now for only 4 days and I'm not sure how many text messages I have missed. I hope I'm able to recover them. I also hope I ...

Ability to delete/cancel sent mail?

I understand there would be some technical issues around deleting mail already sent but it would be beneficial if there was someway to delete/cancel/nullify a mail sent, in particular to the Mods. ie- I send a message looking for a solution and for w...

made the switch today at walmart

The switch was made with no problems transfered my number over right away and everything is running great. glad to jooin the public mobile community. Its about time we had a reasonable choice for service. thanks.

IMEI check says compatible but lost or stolen

Hi,I have a previously Rogers locked Note 3 that has been unlocked by Rogers and am trying to see if I can use it on PM. The IMEI checker says it's compatible but somehow says it's reported as lost or stolen at the same time. Rogers SIM works fine bu...

Just bought new SIM, Can Text but unable to make calls

I am new here and bought a SIM, inserted in to my already unlocked mobile that has these frequencies supported. But unable to make calls. Not even to *611. I had done IMEI number check online on Publick mobile web and it resulted in confirming my mob...

No cell phone service

My calls and text stopped working after I selected a new number. I registered my sim on 13th and tried to change my number to a new one on 14th of Sept. Since than I have no service at all. When some one tries to call my new number they hear "6...

Resolved! Any way to filter Usage to just Calls?

I was wondering if there was a way to filter usage by only calls? This seems standard, but all I see is everything in one place. I don't care about the texts, I only want to see minutes.

I want to know if I can just get the order changed so I can go pick it up at Walmart

How do I change the oil for it to be going to Walmart instead of me waiting for it in the mail How do I activate myself so thank you my profile on everything without the SIM card

Back in Canada - what about my phone number?

Hello everyone!I lived in Canada until June 2017. During that time, I used my phone number and therefore, the SIM card every day. Then, I left Canada for over one year and I was not able to use my phone number in my home country, since my Public Mobi...

Resolved! Do you need PIN to port?

Hey guys, just looking for a solid answer. When porting over from, lets say chatr, do I need to enter the PIN? Or is the account#, phone number, and full name sufficient?

My plan wasnt changed and charged for my old plan

How do I get my plan changed to the plan I originally wanted I dont want my old plan that is activated on my account I wanted a different one that wasnt applied to my account I need a customer service person to change it so I can use the plan I wante...

Not Getting MMS

I switched to Public Mobile back in August and I've not been able to receive or send a single MMS from anyone. I've checked the APN settings and they're correct yet I get no MMS.

urgent help! paid US roaming bundle but no services

Dear Sir or Madam, I already purchased the US roaming boundle for unlimited talk with 250M data at September 14 but no roaming service. I can't receive any incoming call and can't make any phone call. the worest thing is that no any support services....

iPhone 5s - voicemail calls me

When ever someone leaves me a voicemail I get a notification and that’s fine.. I also get a call that the caller ID says is coming from my own number. If I answer this call I only hear number tones or the operator asking me if I want to listen to my ...

Activate SIM

Hii had problem activating my husband's card..i tried so many times but failed...i don't know what's the problem

Resolved! Default voicemail number

Hello. Currently, we have only 1 phone in Public Mobile. It's was on a LG G5 and set with conditional forwarding. Now it's on an iPhone 6 Plus, and I find it difficult reverting back those settings. For one thing, I don't know the voicemail number to...

phone#519 xxxxx unable to call outside my area, Plan was for unlimited calling Canada wide uni tx

Contract1xxxxxPhone # 519 xxxx Brigitte H. & John H. Phone# 519 xxxxxxx Both contracts where for unlimted calling canada wide Unlimited universal texting. Cannot call out on either phone outside our calling area. Have sent text messages through my ph...

Moto X4 (retail U.S. version) good to go on Public Mobile, Android 8.1 APN not locked out

For those who got caught up in the Moto X4 half price sale at Newegg this past week ($262.49 CAD - well they claim half price, but it's half off the original price from last year when released), I just wanted to let everyone know that Motorola did no...

Resolved! SIM doesn't work - out of balance

@Moderator_Team I just bought my public mobile SIM card but it doesn't work.... It was already activated at the store and fully paid with $40 plan. Phone number is Online account shows:Please disregard this message if you have enough funds in your ...

Where can i buy a SIM card and get it activated paying cash?

G'Day, Still on the other side of the pond, and can not buy and activate SIM since i do not have a Canadian credit card.Could somebody kindly tell me at which store(s), preferably in downtown Montreal, i could buy one and get it activated paying cash...

Resolved! Flip Phone for PM

Hi, Can someone who is "CURRENTLY" using a flip phone with public mobile let me know the model that you are using. I'm looking for one for my mom. I know there are many out there but most won't work. I personally have 2 unlocked one but they don't wo...

Moderator Team working hours?

Hello,Anyone know what are Moderator Team working hours? I have tried PM Moderator_Team at 16, 9 and 4 hours ago without any reply. I am without a working phone for 2 days?Help Thanks - Tai

Resolved! Getting new sim card

Hello, Did anyone know is Public Mobile is offering free Sin card in any location or online?

cant activate a neww plan

i am currentlly back on my old plan but i wanna change it toa new one

It says I have no money on my account after I entered my new voucher

I just topped up my account with 40$ for my plan, it says the money is there but when I try to activate my plan it says I have to top up again but it shows I have 56$ on my account. My account is suspended, but I’m not sure why this is happening

Resolved! Unable to transfer phone number entered

Hello,I was checking to see if my Telus number was eligible to transfer to my new Public Mobile account. When I enter it, I get the following error: We were unable to transfer the phone number you entered. Try one of the following options:- Make sur...

Resolved! Help needed, account about to be deactivated

Hello, my my account has been inactive for a couple months and I now wish to reactivate it. I’ve put the balance owing on my account but it still says I need to make a payment to reactivate I’ve reached out to the mod team by private message but I’...

SIM & Activation Online Form

I tried to port my number to Public Mobile on Tuesday evening and then got a text message Wednesday saying "Public Moible here: To complete your request please go to publicmobile.ca, click Contact us and complete the SIM & Activation online form. You...

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