Messaging Moderators

[kenaiken]

I HAVE NOT RECEIVED MY SIM CARD.

HAVE CHANGED PHONES:  NEED A NEW SIZE SIM

Hello there Ken, Public Mobile here with a quick email.

Thanks for your order on 08/05/2017. We can’t wait for you to become a part of our wireless community.

Below, you’ll find all your important shipping and order details.

Shipping address
*******
********************
Montreal
Quebec **********
Canada

• 1x Triple Punch SIM Card for $10.00 each

Subtotal : $10.00 CAD

GST : $0.50 CAD

QST : $1.00 CAD

Shipping : $0.00 CAD

Total : $11.50 CAD

In the meantime, visit our Community if you have any questions or feedback.

IMPORTANT: Price plans are subject to change and all SIM card purchases are non-refundable. Plan pricing is determined based on activation date and not SIM order date.

Let’s keep the conversation going.

Public Mobile

[MacMe]

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@rocha wrote:

Hi I have similar issue where i ported a phone number  from chatr to public on May 27, 2018 at 8:47 am it apeared that all went well the next screen i saw
from public said "Phone number change successful" but the cell with chatr is stil working sending and receiving. The cell with Public mobile sim card can call out and caller id shows the number from Chatr but when someone calls that number it goes to the chatr cell??  and the have taken funds for the month of june and shows account still active???  I private messaged last night some one?  moderator but no responce?  i am new to public.  can someone guide me in right direction  (please)  went to Public to try and save money and insted am paying both providers?

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Just some basic troubleshooting ideas:

1 - Did you try powering off and on your phone

2 - Make sure in your phone's setting, Public Mobile is selected as your Network Operator

These steps helped me after my port.

[computergeek541]

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@rocha wrote:

Hi I have similar issue where i ported a phone number  from chatr to public on May 27, 2018 at 8:47 am it apeared that all went well the next screen i saw
from public said "Phone number change successful" but the cell with chatr is stil working sending and receiving. The cell with Public mobile sim card can call out and caller id shows the number from Chatr but when someone calls that number it goes to the chatr cell??  and the have taken funds for the month of june and shows account still active???  I private messaged last night some one?  moderator but no responce?  i am new to public.  can someone guide me in right direction  (please)  went to Public to try and save money and insted am paying both providers?

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The on-computer screen message is not an indication fo phone number porting success.  It only means that Public Mobile has received your request and has assigned the phone number to your account.  This happens before Chatr even responds to the request.

Since your Chtar service is still working, keep using that for now.  Whenver someone calls you or sends you a message, they will all still go there anyway.  This is the case until the phone number transfers to Public Mobile.

Since you say you made the request days ago, things should have been completed by now.  Because of that, I would say that there is likely a problem with the request.  Do yourself a favor and contact Chatr customer service and ask for your Chatr account number.  Public Mobile will be asking for that when you contact them (Moderator_Team) so that they can resubmit the request on your behalf.

[rocha]

Hi I have similar issue where i ported a phone number  from chatr to public on May 27, 2018 at 8:47 am it apeared that all went well the next screen i saw
from public said "Phone number change successful" but the cell with chatr is stil working sending and receiving. The cell with Public mobile sim card can call out and caller id shows the number from Chatr but when someone calls that number it goes to the chatr cell??  and the have taken funds for the month of june and shows account still active???  I private messaged last night some one?  moderator but no responce?  i am new to public.  can someone guide me in right direction  (please)  went to Public to try and save money and insted am paying both providers?

[computergeek541]

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@RyDog wrote:

I have ported my number from Rogers to Public and it's still showing on my Rogers account. It appears to be affecting my ability to receive and send texts and calls from some of my contacts. I was able to unlock my phone and switch my number to Public on Thursday evening (two days ago). When my wife did it, her number disappeared from our Roger's account instantaneously, which is why I'm a bit worried about why mine didn't do the same thing. Can anyone offer any help with this?

Thanks!

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Did you get a text message from Public Mobile saying that the phone number transfer was complete?

Incoming phone calls and text messages really should be going to one carrier or the other, and not a mixture of both.  If your Rogers service is still working and incoming phone calls are still going to your Rogers phone line, your phone number has not been ported yet.  Pop your Rogers sim card back and your phone and check to see what happens.

[MacMe]

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@RyDog wrote:

I have ported my number from Rogers to Public and it's still showing on my Rogers account. It appears to be affecting my ability to receive and send texts and calls from some of my contacts. I was able to unlock my phone and switch my number to Public on Thursday evening (two days ago). When my wife did it, her number disappeared from our Roger's account instantaneously, which is why I'm a bit worried about why mine didn't do the same thing. Can anyone offer any help with this?

Thanks!

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For the issue with texts and calls, did you try powering off your phone, then turning it back on?

[RyDog]

I have ported my number from Rogers to Public and it's still showing on my Rogers account. It appears to be affecting my ability to receive and send texts and calls from some of my contacts. I was able to unlock my phone and switch my number to Public on Thursday evening (two days ago). When my wife did it, her number disappeared from our Roger's account instantaneously, which is why I'm a bit worried about why mine didn't do the same thing. Can anyone offer any help with this?

Thanks!

[SD08]

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@PassePartouT wrote:

Do what the previous poster said, the SIM cards all have the same contacts, it's just the plastic that's bigger. You can simply trim it down and save 10 bucks.

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Since the OP has already ordered the SIM, it won't be refunded.  They might as well get the new, proper SIM mailed to them.  Sure, cut the old SIM in the meantime if they can't wait, but get the replacement nevertheless.

[PassePartouT]

Do what the previous poster said, the SIM cards all have the same contacts, it's just the plastic that's bigger. You can simply trim it down and save 10 bucks.

[kav2001c]

You had an old (non tri-SIM?)

Cut the sucker in meantime so you can use it while awaiting new SIM

If mail lost mods will resend for free

[SD08]

@kenaiken

To get a replacement for a SIM lost in the mail, the moderators will need the order number from the confirmation e-mail you received when you placed the original order.  This number will usually be in the subject line of the e-mail.  Be sure to include this in your private message to the mods.

[Mana]

@kenaiken sorry to hear about your issue.

Please send a private message to @CS_Agent explaining your issue and providing your sim order number and they will send you another one.

Thanks