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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Did anybody hear from moderators lately?

I think it would be a good idea to let people know what's the backlog status and how long should we wait before things get back to normal.

Been 10 days and porting still not done

Hi , Its been 10 days since I activated my Public Mobile and tired porting my number from Chatr (on 19th Nov, 2016). It was not successful as per the sms i received. So I contacted Public Mobile by filling out the porting issues form under the "Get ...

Cannot receive calls

I signed up for the service on November 20th. I am still not able to receive calls. I filled out the help request which said that it would resolved in 48 hours and i havent heard back from anyone. I sent a private email to one of the mods and still h...

PUBLIC MOBILE IS HOLDING ME HOSTAGE

I signed up October 28th and had the following problems since inception: - Charged $320 due to PM website issues (Corrected by my Bank)- Number porting issues (Corrected by PM)- Unable to access self serve. This is a REPEATING PROBLEM. Have contacted...

Porting from Wind to Public

Hi We ported our number from Wind to Public, and have lost service on the wind line, has it been ported?

failed to port number from chatr

I ported my number from chatr 6 DAYS AGO. NOW all incoming calls go to chatr, some incoming sms go to chatr, some incoming sms come to pm sim card. i emailed pm 6 days, five days, 4 days, 3 days, 2 days, one days ago. never got responses. what happen...

My Rejected Items - cannot submit a post

I noticed the posting I submitted are in "My Rejected Items" anyone know why and what I am doing wrong? Maybe this is the reason I am not getting a response from the Mods?

anyone port from Rogers and can't place calls?

So I ported from Rogers on October 29. I've posted a few times in this community. I can't place calls from home and incoming calls go to voicemail. Many times my phone says emergency calls only. It has been a month now, I have been patient and use ...

PLEASE change the US addons to be like Koodo

The way koodos addons work is much much better. Please change the US addons to be like koodo. This will help the many people who work on both sides of the border, live on the border or travel alot Koodos boosters are more expensive but they do not ex...

New Customer - everything went perfect

Ok, in what may be a contrast to some of the posts here, I just wanted to mention that yesterday I ordered a SIM card. It arrived in my mailbox this morning, I activated it, ported my Wind Mobile number and within about 15-20 minutes I was fully up ...

2 WEEKS for Refund

I waited on 2 weeks for porting, but there is nothing happend, then I applied for inactivating my account. But another 2 weeks passed,

Could PM implement a queue for the porting issue resolution.

We all know that PM so far encountering a hign volumn request for resolveing issues. Is possible at least PM provide a kind of queue so we know how far our issue gonna be handled. So far it seems that we are waiting in the darkness with no sign of ho...

Resolved! Fall 2016 promo not applid

Hi there. I changed my plan to Fall 2016 promo $120 (3 Mth plan with 12Gb Data) on Nov 18th 2016. However, today my plan just got renewed. It seems like it did not get switched to Fall 2016 promo. It is still with my old plan. Can anyone help with t...

Resolved! Port problem can't receive incoming calls for 10days

I am so disappointed with the customer service team. I have sent out few request still no answer from the supers. Now i am paying your guys and fido at the same time. Please help.

Follow up on my successful plan change

Since everyone was experiencing the same problem as me: Plan didn't change I checked my account again a week later after my new cycle and it now states my plan is the 120$ promo plan as promised. My only issue is i paid my previous plan (the same pla...

No incoming calls - 9 days and counting

ported numbers

Hi there, both my husband and I ported our numbers and signed with public mobile over a week ago..we still cannot receive calls..our phones go to our old bell voice mail...and we are having issues with texting as well...emailed public mobile a week a...

7 Days no Service or acknowledgment

Still being told 'you do not have a long distance plan'. I cannot use my phone. This company is completely failing. Better Business Bureau called, hopefully they can spark something. And stop telling me to restart my phone, or that maybe I moved. ...

10 days. Still no service.

Still stuck in porting limbo. I've put my wind sim back since and it still works thankfully. I received an email from PM. But alas. It was only a customer satisfaction survey. Suffice to say, I'm not satisfied. Not satisfied at all. No communication ...

No response for koodo port in

I have emailed support for a port in from koodo but i still havent recieved any response from support. Any ideas on how to get the help with my port in? @Shazia_K

Re: Credit for Activation Issue After 12 Days

I don't have full service on my old SIM so I can't receive any incoming calls from either sim. PM please help

Credit for Activation Issue After 12 Days

After 12 days and still no incoming calls and texts, and paying two plans. Just silence from PM, it is frustrating. I have given up.At this point, I just want to know how I can get the credit from PM or defer my start date with PM until my number is ...

I porting still hanging in limbo

HiLike hundreds in this forum. My porting has been stuck in between koodo and pm.Messaged @shazia_M but she hasn't read the message yet.Now I don't even get incoming calls. Thou outgoing and data works.What else can be done to make this problem fixed...

WAITING 3 WEEKs FOR TECHNICAL SUPPORT FOR FIRST TIME ACCOUNT LOCK OUT.

I have been waiting almost 5 days now for a response to get a simple account unlock email...hell any type of response. I have posted in community asking for help, sent private emails as suggested andeven tried the public email technical support. I ...

Porting issues day 9

So my phone works with data and text and phone calling out.I can't get calls or text msg from other user beside pm customer.It's been 9 daysI called Rogers my old company they said the line is taken half way by Telus.I have to call Telus and have the...

Plan

Allo i have the 120$ per 90 days planAnd i have 400min fr long distance callBut everytime i tried it it ddt workIm trying since October...

Resolved! Activate SIM - Step 2; Choosing #

I filled all my informations on Step one for about a thousand Times now. When it's time to choose the area code, the choices don't appear. When I click continue, it tells me to choose area code. I tried on every platform I could. I can't see the area...

Sorry, we cannot complete your call, you do not have the required long distance add on

"Sorry, we cannot complete your call, you do not have the required long distance add on". I am calling local numbers. Also I am not getting incoming calls or texts.

I paid for my $42 plan on Nov 10 and I am still unable to use my phone

Hi PM, this is my fourth time writing to this forum about my problem and I'm quite annoyed. I paid for $42 on Nov 10. The transaction went through; however, my phone plan was never activated. I tried doing everything possible when it came to troubles...

Resolved! Porting from Virgin - partially worked for a day then went back to completely not working

Got SIM card on 19th, tried to activate it - didn't work, got stuck at the last step;Tried to set up my PM account on 23rd, with the walkthrough http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-p/106...

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