Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was able to successfully sign up my wife to PM using a new number. I need to port her old number from Koodo Prepaid, which is not possible in self-serve as i get an error " We are experiencing difficulties at the moment. Please contact Public Mobi...
Known issue, no point spaming the forum, best option is to wait.
Hey guys,Was told about the 90/120 plan so I jumped online to register and bought myself a SIM card 2 weeks ago now and it still hasn't arrived. Received an email stating that it's been shipped a few days after I ordered it which was a week and a hal...
Hello All, I ordered an extra SIM card for my friend but she backed out. Anyone is mississuaga needs an extra card, please let me know. I just want my $5 back.
Like few others, I am a new customer and also received a text message sayting that PM is experiencing difficulties porting my phone number and to complete the SIM & activation online form. What I did was:Created a ticket with my previous company voi...
Getting Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. Once click on Login Page or just try to go to the website it goes directly to this error page....
Hi there, I can't complete the activation because the region dropdown is empty (for a new number). I tried with several browsers but always the same result. Can anybody help? ThanksG
My account is not working it says you do not have an active add on. I paid for my account it has province wide calling, I emailed public mobile it took them 2 days to ask what is my pin. I then phoned them and they will not help because this is a ne...
Anyone have a sense of how long of a queue of PMs the MODs are dealing with? I have a failed activation with my CC charged and a confirmation email. No access to services with my SIM and no access to self serve. It has been nearly a full day that I ...
I am having an issue where I haven't had access to incoming calls or texts for a week, sent in an email to support and mods and got nothing.Even resorted to contacting previous provider who says PM needs to finish the port but still nothing.It's been...
Just a heads up, got turned away in Vancouver, they are sold out of sim cards. @Cat_L - "UPDATE: We have sold out of SIM cards in Vancouver. Our Brand Ambassadors will be back tomorrow at 11AM with a limited number of SIM cards." For anyone wanting a...
Hello, I've signed up with PM but have been unsuccessful in porting my number from Koodo Prepaid over to Public Mobile. I'd created a support request on Nov 14th (#4015-3911), and it said to expect a response within 48 hours - I haven't heard anythin...
Hi allI have been trying to port my koodo phone no. through the self serve, but every time i get the same message "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance". my koodo account ...
I am not sure if it really is an issue but just something that caught my eye. I guess with a financial reward involved people will do what they can to get it. In the attached picture this person has give 30 bravos's to someone who has made 32 posts...
I sent a private message to a moderator on Tuesday and have not yet received a reply. I know you are extremely busy, but am now wondering if I sent it correctly, so I am resending my question. I have activated my new PM number and want to port my Ko...
I received an "Activation Failed" message during a new activation. I did receive a welcoming email with my activation details and my credit card was charged, although I can't login to my self-serve account. I still have service with my old provider a...
Hey,I was wondering if anyone knows how many accounts (phone numbers) you can add to one e-mail address. I was reading and people are saying that you can only sign up 2 numbers per visa card but can you add more accounts/numbers to one single e-mail ...
Hello, Just want to share my experience on porting from my Rogers account into PM. I see a lot of people having issue in this regard but my port in expereicne was quick and easy. 1. I activated PM sim with a new number.2. After I made sure PM is work...
I hope this post is not against community policy PM Dataspeed WIND Mobile Dataspeed. Taken at the exact same location. I will be switching from WIND, paying $11 extra per 30 days tonight. Hope everything goes smooth.
Can anyone help me with this? I activated my line on Wednesday night and have not been able to get text messaging or data working. I use my line for business, and this is killing me. Thanks, Pete
Hey all, im wondering if anyone here can help me with my current issues. I recieved my SIM 2 days ago, created my account and all that jazz but at the moment my current koodo plan is still up and running, my number has not yet ported and even though ...
I am new to PM and signed up for the promo. I activated my SIM last night, paid, and chose a new phone number. The SIM would not connect to any network, but I thought it may be because my house has poor service. I waited overnight, and now have drive...
On telus, under settings, messages, there was a setting in the SMS/MMS section to turn on 'group texting'. When I switched to Public Mobile that setting disappeared my searching through Apple Iphone faq's and Apple's website, it appears that this is...
I somehow received 2 extra SIM's, if you are in K-W and want them for free PM me. Danny
Dear All,With the Nov.20,2016 deadline approaching, I'm a bit worried.Last Saturday November 12th, I changed my plan to the 12 GB on a 90 day plan $120 promotion from my old 6 GB plan $120.When it asked when I want to activate it, I said change the p...
First i would like to thank all the mods.second please be patien there is alot of trafic right now. I had porting issues and i messaged the mods but due to heavy influx of people trying to get the deal before it ends they are flooded with requests. I...
Hello, please help me transfer my old phone number from Koodo I've already send PM to moderator Shazia my private information but I haven't heard back yet Thanks
Hello,I just ported my old phone number from TELUS to Public Mobile and everything is working great.I had no contract with Telus and my question is: do I have to contact TELUS now to tell them I switched providers?Thank you very much for you help.
Hi, I'm a new PM subscriber (signed up for the $40/12GB promo!) as of yesterday, but I'm not too pleased with the cellular connection/service so far. I was previously on Telus, and had no issues in the past with my cellular service, but when I woke u...
Hi,This is Deep Gupta and I wanted to track my public mobile SIM card which I ordered this Monday November 14th 2016 ORDER 94790.I need to activate my sim for the plan $40.00 4 GB data and unlimited province wide call and unlimited texting.It's been ...
