Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I joined on Nov 19, 2016 I am still unable to receive calls but i can make calls. I hope i can get this issue fixed as I'm losing money from my work calls.
I attempted the activation and conversion process from wind to public mobile regarding the promotion deal that ended November 20th. I followed the steps for activating my sim card correctly but ended up charging my credit card as well. Once I thought...
I registered a brand new phone, brand new SIM card and account on Friday, Nov 18. Ported my number over from Telus. Everything worked fine all weekend. Then today, Monday Nov 21, my phone continually disconnects from the Public Mobile network. An...
Rather and wait for a mod to respond, has anyone tried to switch to a new number and reattempting the port? Should I try this or will it make things worse? I tired porting over last week from Rogers, but my account has not been cancelled and my Roge...
I ported on Saturday and I am still unable to recieve any calls or text messages, however data works
Despite having purchased the Talk addon, I am still unable to make or receive calls within Canada. What gives?
Dear PM Community, I have a OnePlus Two configured to the correct APN settings as verified across the One Plus website, PM forum, as well as good old Google. In settings, it recognizes the phone number attached to my sim, but nothing else registers: ...
When activating my PM SIM card, I had made a mistake when entering info for porting my number over from WIND. I still managed to activate and my phone can use data with the PM SIM, but no calls/texts. No "farewell" message from WIND and their onlin...
Posted here in community, emailed customer support group - no answer! It has been two days. I have an issue with porting and seems like I will be paying for both Public Mobile and Rogers this month.How can I get a customer support group's attention?W...
Hi,I just switched carriers from Wind Mobile to Public Mobile and I noticed that I have not been able to receive any calls, texts or voicemails from anyone. I am able to make outgoing texts and calls.Things I have tried:- Restarting my phone- Switchi...
I ported my number from chatr 5 days ago: -paid for the plan-inputted all the required details carefully I cant recieve calls and my data is not working on my iphone 5s. My brother who referred me put his PM sim in my phone and everything was working...
Hi, first time posting.I got the text message saying my plan switched to the 12gb promo but now I'm not seeing it as switched in my profile. Help! Ripping through data thinking I had it but it's a disaster!Thanks!Jess
Hi there! I am having problems logging into my account. I'm trying to log in (with my email address and the password) but it keeps telling me it's the wrong password. I have tried going into the "forgot password" field and entered my email address bu...
I've now added 3 different iphones to PM and each of them required something different to get data working. I summarize here to hopefully help others in similar situations. iPhone 4, iOS 7.1.2, Telus LockedAPN settings not viewable in Cellular Data ...
I was a primary account holder at Rogers. I have ported my number over successfully to PM. I have tried to port over 2 account numbers that was attached to my Rogers account. The latter mentioned account numbers was activated correctly but the por...
Hello, I recently just got Public Mobile and I'm coming over from Koodo. I did the activate with a new number, then port number via Self Service. My Koodo phone number got deactivated almost instantly and was emailed by Koodo about it, but when PM te...
So my account got actviated on the 18th and i used the porting option to keep my chatr number. So far I have not been able to use my PM SIM for anything and the status at the top left corner of my screen is always "NO SIM" on my iphone. The number I ...
That's what i am when i am trying to call my number from a different phone. Please help.
I do not want to be associated with this company. I lost 135 dollars. It was scam by this company to offer cheap deal to lure customers into giving away their money. Theycharge my credit card even though the activation failed. I will sign up with ano...
Hi All,Despite reading about some of the ongoing frustrations expressed by some, personally experiencing lack of response to help requests, referral credit issues for my referrer and myself, and lower metrics on speed tests, I am willing to give PM a...
Also, how many people refused? And for what reason(s)? Personally, I convinced my gf to switch from Virgin ($41 with 1GB) to PM (that was of course before Virgin decided to match). I didn't try to convince her parents cause the lack of customer servi...
I signed up for their promo on Saturday $40/4g and after completing everything, I was double charged $275! That's 6moths of service rather than 3 months. I've PM a couple of MOD and opened up a ticket, still haven't heard back. I'm not happy that I'...
There is no SIM & Activation Form! cant recieve texts or phone calls, but can make them.
PM customer for a week now. No problems since activation until this morning. Now ALL text messages being sent are returning with a "text message failed to send" error on my S7 Edge. However, it looks like the messages are actually going through to th...
If I have already activated my SIM card, then I got a new phone, can I remove the sim card from the old phone and use it in the new phone? When I activated my sim card, I have given the old phone IMEI during the activation process.Is there any steps ...
hi everyone. Since it appears I'm likely going to be in for a long wait getting my phone fixed. I'm wondering if I can setup a prepaid account somewhere for the interim. At this point I have no service at all on either SIM card. From public mobile o...
I have reqest for re-setting password several times. After several hours waiting, recieved the re-sent email from PM. When I clike the link on the email, it showed re-set password expired. Can someone tell me how to re-set my password?
I've contacted three MOD's last Saturday and I have yet to get a reply, so I figured I'd voice my account situation here. Last saturdayI signed up for the 90-day Fall 2016 plan and when I went to process my credit card payment, I received this error ...
I am requesting a full refund! $120.00 4GB plan + $5 sim back to my credit card. After sending emails & many private messagessssss to different mods, I get 0 response from Public Mobile. 5 days later my porting is still not done from fido. I want...
I was getting fast LTE in different locations yesterday (downtown and burnaby). Today I can only get 3G in the same places that I tried yesterday. Is anyone else seeing this?
