Could this be the Plan Change Problem

[harveyg]

[Rockdaddy22]

Yes

[harveyg]

So if I disable autopay will I lose the $6 reward for autopay?

[Rockdaddy22]

I had autopay on for girlfriends worked great on the 5th I believe. I did load the funds first with a voucher, but that's how I always do it anyway lol Mines on the 14th I'll let you guys know.

[MVP]

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@harveyg wrote:

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No, the dates mismatch per se does not seem to pose a problem. I suspected it before, but it turned out to be not true. I think now that having Autopay ON  is what somehow screws up the  plan renewal process. I added funds manually via a single payment, and the renewal went on smoothly. More details here:

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Issues-with-quot-Future-Dating-quot-your...

[harveyg]

You mean that is how it is supposed to work. From reading on this forum it seems to not work quite often.

[stonechucker]

The dates are a single day apart.  Your current plan ends on day x, your renewal happens early morning day x+1.

This is how it works.

[harveyg]

Do you mean that the dates match?

[Luddite]

Yes, but then you'd miss out on this special feature! 

Since service is not interrupted most customers never see that message. I have friend who's been with PM 3 years and has never looked at his account; same for my sister for the last year.

[rkreddyb4u]

looks good on my acct though

[harveyg]

Would not having the same date eliminate the confusion over the messages generated by the system that the plan has expired?

[harveyg]

No change in dates when I unsubscribe and resubscribe.

[Rockdaddy22]

Guys, Luddite just explained it.

[mimmo]

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@rkreddyb4u wrote:

strange but see if you unsubscribe for auto pay and then subscribe again will reset the date 

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do the dates match now that yo unsubscribes and resubscribed?

[rkreddyb4u]

strange but see if you unsubscribe for auto pay and then subscribe again will reset the date 

[Luddite]

It's confusing but based on my understanding this is correct. Process is:

1. current plan expires Dec 27

2. system applies any Rewards to your account a few hours before midnight

3. at midnight Dec 28 system takes Available Funds to pay the balance; if insufficient charges your credit card

4. when system "sees" plan is paid account is (re)Activated

Available Funds are normally 1 time payments you have made by credit card, or vouchers you've added.