Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi.I assume that if I buy data add-on, e.g. 1 GB for $30, it doesn't expire so I can have that as spare data rolled over years if I don't use more data than included into plan every month. That data doesn't expire even if I change plan. Are all these...
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Managing-your-data-usage/tac-p/193059/highlight/true#M415 reads:"2. Reset your cycle right know. Your plan will restart today, you pay for the whole plan, and your data is reset. Your next...
When I go to Plans I see Discount applied for many selection cases. E.g. for Canada-wide plan + Global texts + 500MB base price is $62 but after $25 discount it's $37. It appears as only with those discounts PM's prices are compatitive. So it's impor...
Hi. At https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/APN-settings/m-p/30197#M4079 thread it was mentioned that PM subscribers need different settings for data transfers from smartphones and for Wi-Fi tethering.@CS_Agentplease check a...
Taking into account https://productioncommunity.publicmobile.ca/t5/Discussions/If-I-text-or-call-a-local-number-while-they-re-out-of-the/m-p/75588/highlight/true#M19466 is my call always considered long distance if I call +1-area code or only if that...
Hi,message at https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Incoming-calls-on-a-canada-wide-plan/m-p/55100/highlight/true#M5675 looks confusing as it states: @Kalla_A wrote:1) The unlimited Canada-wide call plan option will e...
I am considering switching from my current provider *****s. I have been looking for clarification on a few things. Other chains, related to US roaming, has answered some of my questions. I am looking at setting up with the auto payment option for 9...
Hi. After reading https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/LTE-to-3g-when-calling/ta-p/90691 I assume that 3G coverage is available wherever 4g LTE is. So e.g. if I have a phone without 4G LTE support but only with 3G support it ...
Hi.If I use province-only plan and would like to move permanently to other province how do I set different province as home province in my account without changing my number?
Hi, I am traveling abroad and I need my phone unlocked asap please. IMEI xxxxxxxxxxxxxxxxxxxSamsung Galaxy A5 2017 Thanks
Hi all, I'm trying to port my mom's freedom number on to my PM simcard so she can have my plan, however upon entering her number in the porting page, it shows me: We were unable to transfer the phone number you entered. Try one of the following optio...
Hi all, First off, Merry Christmas to everyone! Hope everyone have a fabulous and safe holiday! Yesterday, I referred my cousin to sign up for Public Mobile. The phone number that he is going to port over is under his dad's name because he was under...
Hey, just switched to public mobile and have an old number from Koodo I'd like to use. Self serve said to contact public mobile. How would I go about transferring the number?
Hi, I ordered two Sim card and an additional plan.I have never used the sim card or the additional plan but Public mobile keep getting the money from my account. I have been trying to contact Public Mobile and it is so inconvenient. I am using only m...
I tried to port in a number from Chatr to my account (that's been active for a couple years) on the 22nd. It's been almost a day; currently, my Chatr sim no longer works but the number on my Public mobile account is still the same as before. Whenever...
I registered with a new phone number when i signed up with PM. Then i had to change my phone number. When i referred a friend and was trying to enter my phone number when signing up, it says both of my phone number wont work. How do i refer a friend ...
I just signed up for Public Mobile 30 mins ago. I accidently created the wrong plan for myself - I forgot to add text message. Total accident. But I could see my 1GB bonus data because I was referred to Public Mobile from my brother. Anyway, I rev...
@CS_AgentI tried to use the password reset link yesterday and the nessage said it sent me an email. The only problem is that i only actually got the email at 9:30 am the next day and when i clicked on it it said it was an expired link. So i got frust...
Just bought my first walmart sim. went to walmart, asked the sales re for a PM sim, she said we have them locked up and before can sell it to you i have to give you a disclaimer. started off "there is no cutomer service, everything is done online or...
how do I go about upgrading my existing plan (province-wide talk) to canada-wide talk now without getting double charged? My plan just got renewed a few days ago and I would like to make the change now because of the need to call to another province ...
I have a new mobile phone it's a LG V10 and my network and Wi-Fi is working great but my data isn't working at all. Can you please guys help me solve my problem? Thank you
Autopay is not working in my account and my account got suspended.My autopay is still showing active in my account.You are not charging me and suspending my account during this long weekend?
Hi there, I changed my plan before topping up this month. I made a successful payment, see all changes reflected on my account page, etc. but now I can't make any calls or text or anything.When I try to place any call, even a local one with a +1 exte...
Merry Christmas and Happy New Year to everyone at PM, have a safe and happy holidays, please don't drinks and drive
This only proves how important fourth players are to the market. I believe once Freedom Mobile's network is perfected, even more customers will switch over to them. http://www.iphoneincanada.ca/carriers/rogers-telus-bell-promo-targeted-freedom/
Click on the link below to see the winners of MobileSyrup's 2017 Readers' Choice Awards: https://mobilesyrup.com/2017/12/22/here-are-the-winners-in-mobilesyrups-2017-readers-choice-awards/
I have a screenshot that explains it best. My last payment was October 24, I was suspended Nov 23 (as I left the country for a month from Nov 21-Dec 22 and purposely didn't pay that month), and I return today to find it saying my Account will be deac...
Hi! I have two Public Mobile accounts and two separate phone numbers and two separate phones. I want to swap the phone numbers between the phones. One phone has a nano sim card and the other has a micro sim card. I purchased a third sim card. I chang...
I have sent 2 emails and no response. My phone is not receiving or making phone calls. It will text though. I don't want to drive in poor weather conditions with my two babies with no phone..... Please pm me. Thanks
I already pay the money on my account, but shows that my account has been suspended! My available fund has $121, why shows I have to pay my plan? I pay before, all payment goes to available fund...
