Retrieving my Public Mobile Account Number

[DMarty]

Hi,

I need to access/retrieve my public mobile account number but not having success.  I have tried to use the forgot my password feature on the website a few times ; the link is sent to me to do that, but when I click on it, it says that it has expired even though I click on the link as soon as it is sent.  I also cannot remember my PIN, so I cannot reach them by phone.

I need to take advantage of the Koodo offer before it expires on March 31st.

Thanks for any assistance offered.

[DMarty]

Thanks!

[mimmo]

@DMarty you need to message the modsto reset your password.  as you see the feature is broken.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[Someone_here]

I would contact the @CS_Agent by private message to get help.