Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I switched plans for my renewal date. Im on autopay. Public mobile took the funds for my new plan (the higher amount) but my account was inactive until i added more funds to my account. Now ive essentially paid twice. Will the funds be applied to my ...
Hi! My plan expired yesterday and Im set up for auto renew but my money hasnt been taken from my account. I also tried to pay my sons bill the other day with my debit visa and it says unable to verify. I have used this card for at least 6 months or m...
Hey guys! Someone has posted this on redflag so i've decided to share it here too.Go to "My Account" -> "Change Plans", you'll see this new plan Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus. Looks like public mobile is reducing the $30 plan t...
Hi.My plan status is Expired. I have enrolled in auto-pay also I have 40$ in my account but the status still says it's expired. Can someone take a look into it? Regards
I ported my number from Virgin and activated my SIM. I took my virgin SIM out and put in my Public Works and it now says "the SIM card that you currently have installed in thi iPhone is from a service provider that is not supported under the activati...
Hello, Is it possible to get a refund of the referral credit or will it just remain there? Also, I joined Public Mobile and got a winback from another carrier. Will I need to pay for my next month bill as well or will everything disappear from my acc...
I just went through this issue myself so I wanted to write about my experience with it to add to what's already posted in the community and update/refresh things a little in terms of procedure as these things can change over time. If something goes ...
Hi all. I need to submit my bills from September 1, 2018- February 28, 2019 for my business and tax purposes. I saw a previous post that a moderator needs to send them to me upon request, and when I chat with the Public chatbot it says they don't hav...
I bought a new phone off Kijiji. I checked to see if the IMEI was clean and it was. I put my SIM in... worked... for 5 days. Now all the sudden it isnt working. I checked the compatibility on PM and it says it should work. Then it says it has been re...
trying to reactivate my plan, when I get to payment page, the submit button does not work, it appears to do nothing at all. Ive tried logging in and out and using different browsers with no luck, any ideas?
Hi, I'm new. On the 10$ 50\50 plan. Sms and calls have stopped working (I believe I reached the limits). But I did 2 add-ons (400 minutes and 200 mo data). Now my balance shows 15$ balance. I have autopay too. why isint it using the money i added to ...
I know I'm probably going to get many answer. I am looking at getting a new micro SD card with higher GB. I currently have one with low storage. What a good Micro SD card to get?
Please help! I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me??? Like I need that last g for the rest of month does anyone know how I can get it back or working? Ir am I just out of luck? Thanks for anyone who takes the time.
I'm looking to switch plans, however i want to know what happens to available funds if I close my account? I had preloaded it with a large amount of money by accident when i revieved the text about not having enough money, even though it was on auto-...
Hi! I am new to Public Mobile, and happy with my plan and how everything has tranferred over. My only question is that I am paying for a 3G plan, however the icon at the top of my phone is still saying LTE when I am out of WIFI. Do I need to be conc...
I know there are a number of topics on this particular issue. I've read them all. I'm hoping that someone here can help as I expect I'm entering a well-travelled sequence of delays. 1. I just started and activated a new PM account with a new (meant t...
How can i change my plan right now with paying the full amount. I have activated a 20 dollar plan in the last week . I want to cahnge to 25 dollars plan.Can any on ehelp me. Thank you
I bought an android phone with a removable battery. The sim card goes under the battery and works fine. Since I didn't know what size SD card the phone would take I didn't put that in at the time and it's also under the battery. Now I'd like to put a...
HI, Is Internation Roaming coming to public mobile anytime soon ? If its not then this is a major issue as i see and most people will leave PM. Atleast people who travel outside the US and Canada. The reason is most banks and other institutions use y...
I just wondered if anyone has this problem. I just got a newer vechile that is bluetooth, my phone is connected to it but when I turn off the engine and open the door my phone starts ringing but there is no one there.
I bought a SIM from PM about a week ago and on activating it and putting it in my phone (Android) I get a message saying SIM not supported. I thought it was a lock issue but now that I got it unlocked it still doesn't work. When I put another SIM in ...
Hello, I had ordered a SIM from Public Mobile back on March 5th and received a confirmation email saying it got shipped. I've waited the alloted 3-7 days for shipment as it is now March 12th but have not received my SIM card yet, I'm wondering if any...
