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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Joke of the Day

Saw the most hilarious error message on this message board yet.Backstory is I have no service like lots of other peopleI had helped someone else and they sent me a PM asking me if he thinks he should do a lawsuitI said dont bother all you need to do ...

incomplete porting for a week/We must take an action

It's been a week since I transfered to PM, I still can not receive calls or text messages. It is very frustrating, I have sent a private message to MODs with phone#, sim#, PIN# and old acc# and still no response. My iusse has not been fixed yet. My m...

over 8 days with no response - wrong number ported

Hi there, I've tried to email the tech support multiple times but I still have not received any response.I tried porting my number from Bell and I'm sure i entered my 647 number correctly.But when my sim was activated, the number that's currently sho...

5th day without a response- No texting and calls

I activated my pm sim card on Nov 18th (Fido -> public mobile), but i am STILL unable to send or recieve text messages and incoming calls. Data and outgoing calls work fine. Ive personal messaged the mods and tweeted out to pm so far no one has gotte...

deleteme

delete this post.

Wouldn't It be fun?

I dont know about you but would it not be fun if public mobile played the "7 days of chrismas" for the week prior to christmas. Each day they give you a picture to take on social media (twitter/instagram/facebook) with the #7DaysPublicMobile or some...

Can't receive calls. Needed to be fixed asap

Hi everyone, I really need help on porting my iPhone to Public Mobile. I can't receive calls for 3 days and I tried to reach out to the moderators through private message, @Mary_M @Shazia_K @Saray_O but none one them had replied me since then. I don'...

Suddenly, all phone call, and data are down for more than one week, still wait for help !!!

Last week, someone called me said she got my phone number from public mobile, and she said she will ask for shut down this number since it is not working. But this is my active phone number for a long time in public mobile, and my payment just renew ...

No service since signing up

HelloI signed up 2 days ago with new number on the $40 promo plan but I still don't get any service (call outgoing, incoming, text, data, etc). It appears the payment went through. On the last page of sign up it said "activation failed". I have recei...

Change to the 4gb plan is not shown online

Made changes Nov 20 2016.Still shows old plan on my online account

Why did the ship get lost at sea?

Because the ports were incomplete. My attempt at a cheesy joke to hopefully get one of the mods to see this because now I have no phone service whatsoever. I completed my activation on Friday and, on the Transaction Summary page, I got the message th...

Resolved! Signed Up Nov.3 and Requested Port - Still Not Complete

I signed up on Nov. 3rd. Like many others I had problems porting my number from Speakout. I sent messages to mods. A week later got a response and sent my port info in. Days later I was told a ticket was submitted and it would take 24 to 72 hours...

Is this a positive sign? Old SIM stopped working, no calls on PM-Data though!

I am hoping this is a good sign. On Sunday I opted to do the port later for my second phone since the first was a full on activation fail. I did successfully activate the SIM and got issued a random number. I attempted to port in my number from Telus...

Best way to reach a moderator?

I've sent private messages to two mods on Nov 6th... They have yet to read then. Should I post my problems in the forum instead and tag the moderator? I thought waiting 2 weeks would be enough time for a response but apparently they are too busy...

Frustration (Fido Porting)

I am currently "STILL" a fido user. Recieved a PM card and activated with a new number. Then I tried many times that have my Fido number to be transfered over, but failed so many times. New PM card and number is perfectly working, but is there anyo...

Need mod to port PC Mobile Number

Hello all, Need a mod to help me port PC Mobile number. Info already sent to @Shazia_K. Please let me know if I need to do anything else. Thanks in advance,

How I fixed porting my mobile number and profile/account creation

I was walking around with 2 phones as my Rogers Sim was still working and PM was only receiving texts. I was was in Limbo as I waited for a moderator. Until I figured it out and the Port was complete. . The fix for me...1. On PM website top right ...

Resolved! New user also locked out of account

Hello, I seem to be having the same problem others are experiencing. I have never been able to log on to my account. I get the following error message when I try to sign in to my account "Sorry, your login attempt failed. Please try again." The re...

DAY 4: STILL WAITING TO PORT. WHERE ARE THE MODERATPRS????????

I am not getting any response from the moderators. There are like four of them right now and no one has read a single PM message since I activated by public mobile four days ago Where are you guys? @Jeremy_M, @Shazia_K, @Mary_M, @Saray_O, @Caroline_D...

Not receiving incoming calls

Hello, my boyfriend and I both switch to public mobile from bell on Sunday November 20. We can make outgoing calls, send and receive texts but we cannot receive any incoming calls. Please let me know what info I need to provide to get this sorted out...

Activation failed - No incoming call after port in from bell

Selected port-in from bell when activating the SIM. Then got the error activation failed. Registered an account with the same email address used during activation, it works. The number is partial ported in. Can make calls, receive text, using data w...

Still no incoming call after 5 days, and no response from PUBLIC, NOW it is 2 weeks, still waiting

Hi,Please, some one in PUBLIC helps me out. I activated PUBLIC SIM card last Thursday, and able to make call, but no incoming call. All incoming call and SMS are routed to my old WIND phone. I filed a request on Saturday (provided WIND account, ...

Wrong plan

I chose to switch to the $135 90 days Canada wide talk and text + 2 Gb/month from my old monthly $40 Canada wide talk and text + 1Gb /month on Nov 21 and now I discover that I don't have the text service anymore. I repeatedly told the person I spok...

Resolved! Stuck in incomplete port for over a week now!

I ported from Rogers over a week ago and am stuck in the dreaded "incomplete port" status, where I esentially have serivce on both my Rogers and Public Mobile (minus being able to receive calls). I have emailed @Shazia_K and @Mary_M however there has...

Resolved! Onboarding new customers

Hi,It would be really cool if PM would publish some information about the recent promo plan. I think it could even help distinguish PM as an open carrier who is direct and open about their customer experiences. That said, this is more of a curious q...

Problems porting Bell to PM, it has been days!

I am trying to port a number from Bell to PM. It has been over 5 DAYS since I activated PM and started the porting process. Will my account start date be pushed out? Please advise, thanks!

Issues with the fall promo. (Got 6gb instead of 12gb)

First, I would like to thank you for reading my inquiry.I've decided to switch to Public Mobile and I'm having great reception but need a revised on my plan.I have signed up for the fall promotion before the deadline (Nov 19th) and I was told that I ...

Woke up to account suspended?

Could I please get a mod to help me with my account. I logged into self serve this morning and there is a notice that my account was suspended???? Im not even a full month into my 90 day plan. I purchased some roaming add ons yesterday and they have ...

Porting issues

I think it'd be in public moblie's best interest at this point to at least bump up customers plan start dates that are having issues with porting to save some Face.The biggest lesson PM needs to take away from this promotion is the RFD effect .Over t...

Resolved! Now in the middle of nowhere

Last Saturday I have complained that I tried to port from wind to public mobile and I got two messages one that the activation failed and the other is the activation is done. Yesterday wind Mobile was working and PM mobile wasn't and I was complainin...