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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't reset password

Prior before being locked out, I went through the Forgot Password and entered all the details (email & security question). Once completed, it says an email will be sent to me, however, I have not received any emails.

Resolved! Help! Porting issue!!

So I switched service providers almost a week ago and I tried to keep my old number but I still cannot receive calls! I can text, make calls and I have data. But when someone tries to call me it goes straight to voicemail. I also lost my old sim card...

Freedom Mobile vs Public Mobile in 2017/2018?

I'm currently with Freedom Mobile, however, my term ended almost a year ago, and I'm looking for other options. Unless another "crazy" deal comes along, like the 10 GB for $60 that Koodo, Bell, etc. were offering a few days ago, I'm looking to either...

I am hoping to delete my account.

I am no longer a user with Public Mobile, and I wish to delete my account. However, I cannot find this option anywhere. Is this possible? Thanks,Kevin

Add ons

We did add ons but by mistake instead ofUS roaming we selected long distance . how do we get back the amount.

Double Billed.. HELP!!

Hi, It seems that i was double billed for 2 months in a row for Aug and Sep. I just noticed because I saw that my available balance is being used eventhough I have a AutoPay set up on my CC. Please HELP

Phone suspended - need to port over phone number

i switched to koodo today as i don't want my number to be suspended every month or when my autopay does not work, however when i joined public i did not have an email account, and therefore never registered my account - now trying too i can't because...

New plan No data

I was switched to my new plan today. I have no internet. This will resolved soon. my # 289988xxxx'

Public Mobile increasing their commercial, advertising and YouTube presences

Really Public Mobile increasing your commercial, advertising and YouTube presences for a Phone Company without a phone number. At times, it gets frustrating when you see company's that should be all about no frills affordable products get off track b...

Paid a few hrs late, account suspended

I topped off my account a few hours late, still shows account is suspended. Can you please re-activate?

Reactivating a suspended account remains deactivated after making a payment

Hello there, I reported my phone stolen and suspended my service shortly before my "next payment" date. It's been a week after the date and I'm attempting to reactivate my account. I've made an payment after numerous try (submit button was disabled i...

Plan for life?

I have been a rogers customer ever since celluar was created. They have offered me the same rate since I first signed up. If I sign up with PM do you guarantee that I will have the plan for life or will the price just only be valid when you the plan ...

Canada and U.S. Long Distance6 $8 for 200 mins

Can I get a rundown on what I can and cannot do with this Addon. If I add this Addon to my plan. How does this work. (Province Ontario wide plan) Can I call Canada from the states. Can I make calls from Canada to states. Can I receive calls when I'm ...

Nothing works!!!

Hi Community, Maybe someone can help me out, I have successfully Port my number, previous service is cancelled. I can make out going calls but that's it. No data, no text, when someone tries to call me, it says, the number can not receive incoming ca...

I’m trying to reactivate my plan.

I’m trying to reactivate my account but I only want texting now. I put in $20 into my account to do this, but it’s asking for another $88 to reactive to the old renewal that had 3GB of data on the 90 day. I only want 30 days now. Does it take awh...

Resolved! Maximum time to reactivate plan

If I am going out of country and I have a renewal date coming up soon and if I don't renew then what's the maximum time I have to renew without losing my plan or number.

BONUS DATA PLAN

Hello I have recently sign up with public mobile, I select this plan below, but when i signed in to my account the option is not there. Please help BONUS DATA!Here is what you get: $50/30 days* for 6GB data (4GB + 2GB Bonus) at 3G speed130-day plan o...

puk code

i have lenovo s660it is unlocked never associated with any carrier companyasking me for puk code

MMS Not Working

I cannot open MMS messages that I received. I have tried adding the following APN to the phone and restarted the phone but they still don't work. I'm showing a 'sp.telus.com' APN, and a 'isp.telus.com' I added sp.mb.com as a MMS with PAP authenticati...

PUK Code

Hi. My sim card was blocked and i require a PUK number. I searched up everywhere and all i got was i need to @CS_Agent and ask for a PUK. So im asking @CS_Agent can i have a PUK code please?

Payment refund?

I am in the auto payment now and pay once every 3 months. If I can cancel the service in middle of the payment period, do I get refund for the remaining unused air time or monthly service charge?

Check out the review i gave at sitejabber

just did a review at my fav online review site called sitejabbercheck it out!https://www.sitejabber.com/reviews/publicmobile.ca#1hopefully i'll get a few people refering!

Resolved! Province Wide Calling: 873 Quebec number can't call 819 Quebec number?

Hi all! Been with PM for all of 2 months and this is my first post so please, bear with me.I'm on the Province-wide calling plan and was given the choice of only an 873 area code number. My understanding is that this is, in fact, a Quebec telephone ...

cheap chinese lintratek 3g signal repeater

Hello everyone i just received my booster i bought https://www.lightinthebox.com/lintratek-65db-lcd-display-gsm-850-3g-1900-dual-band-repeater-cdma-pcs-cell-phone-amplifier-umts-pcs-cellular-mobile-booster-for-north-south-america_p6204157.htmland am ...

What happens when you port out of PM?

What exactly happens when you port out of PM, with balance remaining on the account? I've read that the account is cancelled and you cannot get into self serve. Is this true? If so, this isn't fair to lose the money you've got. You should be able to ...

Provincial talk plan, but how does out of province travel work?

So I have a Canada wide texting option but provincial calling only (within Ontario). I am travelling to Alberta for a week in January with a group of friends who are also from Toronto. I have a few questions: 1) will I be able to call Toronto friends...

Resolved! Will Australia be added to LD calling?

Hi everyone, I was wondering if Australia will be added to LD calling in the future? I am aware of apps that can make phone calls by using internet connection. However, my folks are not tech savvy so they may have a hard time navigating the apps, and...

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