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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to get my blackberry to work with my public mobile sim card

I have an older blackberry its unlocked and that thing says its compatible with public mobile but it wont work. How do i get it to work?

SIM card

Phone kiosk in zehr’s on Ottawa st in Kitchener wouldn’t Let me leave without signing me up. Will I still get my referral fee?

Self serve website cannot access over mobile data

Anybody have trouble accessing the self serve website while using mobile data? Other sites work fine except the selfserve site and appears to only happen on mobile data. Wifi works fine

Registering issue.

Hello community, I recently purchased a Public Mobile sim card and upon working through the registration I am coming to a roadblock with my credit card. I continue to get the message "Sorry, we are unable to process your credit card request. Please ...

Warning: 1-888-488-4912 is pretending to be from Public Mobile Customer Support

My mother called me at work today in a panic due to someone claiming to be from Public Mobile calling her that her account had been hijacked. Not being tech savvy enough to help fix the problem she called me (accidentally disconnecting the scammer ca...

Resolved! phone number change

how can I change my number or area code

Resolved! How do I personalize a plan?

Hi I am wondering if I can personalize a plan to include the following 3 things for $30.00/month or less??:1. unlimited local/provincial calling 2. Unlimited text messaging3. Voicemail and call displayOr if this isn't possible, can I add unlimited te...

BUYERS REMORSE - CANCEL PM - DATA ON IPHONE 7+ UPDATE DOES NOT WORK!!

I HAVE BEEN STRUGGLING 2 DAYS TO GET MY SERVICES RUNNING PROPERLY. $58.00 AND THE MODERATORS KEEP SENDING GENERIC TROUBLESHOOTING RESPONSES I KNOW IT IS NOT AN ISSUE OF MY PHONEDO NOT USE THEIR SERVICE!!!!

Resolved! Is it possible to get an autopay credit during my reactivation payment?

I want to reactivate an account that is currently suspended from non-payment, but I would like to earn the autopay credit from the reactivation payment/renewal. In other words, how do I re-enable auto pay on my suspended account before or during the...

FAILED RENEWAL ! Very FRUSTRATED with PUBLIC MOBILE !

Hi all, I am a new client to Public Mobile. Just renewed my husband's plan last week, but mine could not be renewed no matter what ! So it's passed SEVERAL DAYS that I have PAID for the service renewal but have NOT BEEN ABLE TO USE IT !!!By looking ...

I registered my account but I can’t sign up

Resolved! Payment

I need to change my pre authorized credit card payment with different credit card

Resolved! Cannot check voicemail

Hi, I switched to Public 2 days ago but I'm out of the country currently.I was able to change my voicemail password but now when I try to check the messages it accepts the PIN but then says "you need to call from your own phone to setup your voicemai...

Resolved! How do i add an app?

Been using my email and pw and not working.

Nat

Can you please assist me? My data is not working and I have the $40 plan with 3GB and 500MB.

Resolved! Are there plans to make counting and sorting SMS/voice calls easier in our account page?

I thought this subject came up months ago(?) Some of us were asking if we can sort and count how many incoming sms messages we use per month, by sorting the call history by column but that doesn't seem to work when I tried today. I was investigating...

How to cancel auto pay?

Resolved! Canceled my phone

I have no time to update my credit information. So I couldn't pay .My phone was canceled Can you help?

Resolved! voice message

Is that only three voice message to be keep in 3 days for all plan?

I can't get texts from people with a certain provider

I signed up for PM few days ago. Since then, I have noticed that I am unable to receive texts from people on my previous provider (Eastlink). I can get texts from people on every other provider. I can send texts fine, and I can send and receive calls...

Resolved! Ive noticed that my phone calls get cut off when im approaching 2 hours of talk time

Ive noticed that my phone calls get cut off when im approaching 2 hours of talk time. The call gets dropped then I have too call back the person. My friend has also noticed this. Normal practice for public mobile? It is kind've annoying having to cal...

Resolved! Port number to PM - partially completed?

I did the "change number" from self-serve to port my number from Speakout to PM (after making sure the temporary PM number 236-xxxxxxx was working fine). The self-serve seemed to take my ported number 604-xxxxxxx fine, but didn't give me any indicat...

Resolved! Provincial Plans

Wondering if I have a provincial plan and I receive a call from outside my province from another cell phone or landline do I get charged?

Adding cash to my account

How do I just add cash to my account without being charged tax till I actually pay for a serviceExample: had a $10.00 credit in my account and changed my plan to $10.00, 30 day, 50 min. plan so when trying to add $1.20 to my account to cover the...

50 outgoing international text

Hi! Since i got a company phone, i’ve decided to get just the $10 plan which include a 50minuts talk, unli incoming text messaging, 50 outgoing international text. Thing is, i just activated the sim like moments ago and i already have 5 used outgoing...

Resolved! Changing my phone number

Hello people, I had a quick question and I wondered if anybody might be able to answer it for me. I was wondering if there is a charge of any kind for changing my current cell phone number through self serve? Any information would be great thank you.

freind/referral let plan expire but didn't register

Question to a mod... not sure how long ago (maybe 2 months?) a freind didnt have money to renew her account with you guys. She didn't regiseter her number on the site (was a walmart signup), so now, is there a way to get her number back or is it gone...

SIM card keeps failing

Moved from Telus last week, both mine and my son, no issues with my phone. But his keeps getting a “SIM card failure” which makes him have no service , and he has to keep restarting his phone @Moderator_Team

Early Plan Renewal

I need to make a call tonight but my plan has expired. My account has been topped up with the money for the renewal but I can't wait. Can someone tell me how to do this or who to get in touch with? Thanks!

Resolved! Referring a friend

Can anyone tell me when the 25$ refer a friend gets added to your account she has had public mobile for about 5 days now

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