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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I find my account with only my phone number

Hangup call charged toward 50 minute plan

Hi all,We just signed up for a 50/50 $10 plan. My wife made a couple of test calls to see if the service was working. The calls connected, the number displayed correctly and everything seems fine. I failed to mention that both parties did not answer ...

Resolved! Activated new sim card. Can't see $10 Savings

Hi there, I just activated a new sim card at Walmart. I transfered my number from Rogers. The current promo says $10 savings per month for 6 months but I don't see this promo applied to my account. I signed up for the $40/month, 4.5gb BYOD plan. Than...

Resolved! Phone number switch

If I ask public mobile for a new number will my plan still stay the same . I am an old freedom customer and I switched from freedom to get the 4 GB LTE plan for 40 a month last year .

New member

I activated a Sim card one week ago was wondering if I could change my plan and go to the $30 a month with a $10 credit per motion plan

Resolved! Not receiving text messages from certain people

My wife and I recently switched to Public Mobile. My account has been fine, but she has been unable to receive texts from most people. She can send texts and make calls no problem. It seems like she can only receive texts from other people with Publi...

Porting Number Issue

I ordered a sim online to port my Rogers number over. When I received the sim I ported my number from Rogers to public mobile. The phone number was ported and working. About a day later, I was contacted by someone at public mobile who left a voicema...

my account

So a while back I wanted to set up an account. I partially did it, and then decided I wanted to unlock my phone first, so I left the set up process. Right now I would like to sign up with Public Mobile. When I put in my phone number so I can get m...

How to set up voice mail password without cell phone?

I bought the SIM, activated it, ported a number over BUT I don't have a cell phone yet. Can I SET UP a voice mail password without a cell phone well I'm still shopping around for one. There was a huge savings to port the number over quickly from Bel...

Need a refund

Hi I changed my payment yesterday from $50.00 to a $30.00 so because am doing pay as you go I did it in store and I did a mistake of paying for data so now I cannot make calls or receive so I need help please

unlocking my phone

I sent for and received a new sim card from Public Mobile. I am leaving a carrier so requested that they unlock my phone. They have sent me instructions that include inserting a sim card from another carrier into my phone as part of the unlock proc...

Forget my password for account

How to cancel my account and open new,nobody from PM are able to help me,they should hire some people who understand computers,I try with them one week ,have to look for another provider,I just cannot open account,because I did not use a years and fo...

Resolved! Add on plan for Aruba

I would like to know if there is an add on plan that I could use to call Canada while in Aruba.

Best number to pick to remember

1. 216 98082. 216 28893. 216 91164. 216 87185. 216 8973 Any suggestions

Resolved! Billing Dates

Hi If I sign up on the 2nd does my account go from March 2nd to April 2nd for 30 days. Just wondered if pro rated Thanks

Which phone brands allow almost root-like control?

I know that xiaomi phones give the user a lot of control over apps, such as which apps can access wifi or data (which I found very handy). Are there any other brands that give users a good amount of control over the phone and its apps? thanks

Joined the Public Mobile fam today (yay) but I do not see the 10 dollar cerdit

Of course i picked a 30 dollar plan, wondering where the credit is?

Voucher help

I bought a $60 prepaid voucher a couple days prior to my due date I folded it up and put it into my wallet now that it’s my due date I pulled it out and the first four numbers I rubbed off of the verification code how can I fix it

Resolved! Why My Data Plan Changed after Add-on?

I’ve been with public mobile for over 2 years. My data plan had always been LTE but last month after I purchased an add-on data, the plan changed to 3G even after the 1G of add-on data have been used up.How can I get LTE back?

Cellphones under $200 compatible with Public Mobile network

Hello Community:I need your advice on cellphones that will run on Public Mobile network. My budget is $200. I don't mind using good quality used phones/refurbished phones. I am looking for: OS: Android 7+RAM: 2GBROM: 16GBRear Camera: 8+ Any suggestio...

Resolved! US calls coming in

Is there a charge if someone from the states calls you on your cell while you are in Canada?

Resolved! SIM network unlock PIN doesn't work...

I just got a new SIM card and the PIN I chose for it doesn't work for some reason.

Resolved! Long distance not working. Please help

New plan signed up last night. Long distance from one province to another is not working even though it’s part of my plan. Need my for work. Please help

dead sim card, can't terminate service

My sim card died, and there seems no way to contact PublicMobile.ca to cancel service to 403-xxx-xxxx. It seems my email was never set up with them. No working sim, and no email means I can't contact their billing department. I got a new cell pl...

Resolved! Why is telus showing?

hello, i am with public mobile and on my phone it used to say public mobile, but now it shows telus, im not sure what to do.

referal

I have referred friend in December , this same day receive message from P/M; thanks for referral, since then I'm receiving $1 credit but not promised $25 bonus

Resolved! New customer is placed into wrong plan

@Moderator_Team just came back from store and realized the rep place my new activated sim card on the wrong plan, can you correct it? thanks

Resolved! PROBLEMS PORT FROM ROGERS TO PUBLIC MOBILE.

I'm trying to port my Rogers cellphone number to PM. I checked the Eligibility, which brought up the porting information boxes. I completed all the boxes, ticked the authorized box and hit submit. After 'thinking' for about htree minutes, nothing hap...

Resolved! Unsure why my bill suddenly increased

Hello, my bill last month was $25.99 and now for some reason it's $32.77 this month. I am unsure why it increased suddenly and was wondering if I could get some clarification. Thanks

30 vs 90 day plans

Hello Fellow PM people, Are there any savings on 90 days plan? When I did the math it seems it's more expensive. 30 days plan. $40 for 5GB on 3G90 days plan: $135 for 15GB on 3G ($45/month). Why would I want to pay more to get the 90 days plan?

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