Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I purchased a public mobile sim card and when I tried to register it on the site it says the sim is invalid. I checked 4 times and it is typed correctly. It might have to do with registering my sim on the site and half way processing my inter...
I want to port an existing number from another provider but don't want to waste remaining days on my current subscription. How do I i activate public Mobile number on a specific day? Thanks
I have iPhone 6S. I have tried both 3G and LTE options for two weeks each. I have noticed following: 3G: When I had turned off LTE, I found the data speed one 3G was about 15Mb/second almost all time. However I have also noticed no data coverage ...
I've switched to PM for about 2 months now (the 4.5gb plan). The only complaint that I have is the above average signal lost I have experienced since. Underground skytrain tunnel? no signal. Underground P1 parklng/shopping mall? nop. (not even P2). D...
Dec 6 my account is showing data usage of 3113 MB - this is totally unusual for my account - is it possible this is an error in data usage tracking on Public Mobile part or is there something wrong that my phone used excessive data for that day?
can anyone help. i ported my previous number at 11am this morning to public mobile and i still cant recieve calls texting and data work and i can call out but cant reiceve ? anyone knkow why thanks
i am on a $45 plan, and have extra money on my account ,try to call jamaica and it does work.HELP
I bought a new phone. The phone didn't work on Public Mobile network. So I bought a ChatR sim. ChatR accepted the number first, but rejected after some time. I didn't know that it takes couple of hours to port the number. During that time, I changed ...
I would like to transfer my acct to my newer phone because the one I'm using is not working right the phone I want transfer was a telus phone
Public Mobile's motto is Less for Less but this does not seem to be the case.I wanted to open an additional data only line for my grand mother's iPad. While building her plan I noticed the following:It seems whether I take data only or unlimited talk...
I have an iphone 6S Plus and I've been with PM for 3 years now. On Thurdays, my phone plan was due so i topped up my account of the amount due. Then Friday No service, I told myself it my be a service disruption and reseted my phone and removed the s...
Hello,I'm trying to leave (no customer service combined with a barely functional website). Apparently I can't port my number over to Freedom Mobile because my account shows up as inactive. My account is still active (I can log in online) but my plan ...
I'm new to Public Mobile and looking to see if I can switch some of my family members over. My Sister was looking to get a GPS tracking watch for her son. Her current provider does not support that type of device so this could be a big selling point ...
@CS_Agenti have the $10 plan and I used up my 50 minutes. I looked for an add-on for some extra minutes, but could not find. Is this available? Or do I just have to wait till the plan refills?
Hi,I got the Public Mobile simcard at London Drugs last week when there was a $0 sim card + plus $25 credit. This $25 was not the same as the referral promo and was for instore activation only. There was also an extra $25 credit promo for LDextra cus...
24 hours ago, I activated my SIM, porting my precious number from NetTalk.I can send/receive SMS texts, the data plan works, I can make outbound calls. BUT, when people call my number, my iPhone won’t ring, and the caller gets a mechanical message t...
I've been trying to log in to my self serve but it is telling me my password is incorrect. I tried resetting but the security questions displayed aren't questions I used when I signed up. Any help? I'm just trying to change my number.
Bonjour mon compte est actuellement encore bloquer en ligne pouvez m'aider
I have this new plan last three days $10 for 50 min.talk I did not know that they r going to charge for incoming callsI,m three days in my minuts r dan.I did not know this. now i just want to swich to a new plan is this possible? or can i take my num...
Hello, I have just activated my plan on a compatible and unlocked android phone. I received the receipt by email and the confirmation. However, the network seems not existing. I tried to create the APN but no luck. No service, no calls, no data. When...
Does the "Special Offer! $50 for 8 GB + 500 MB AutoPay Bonus" plan include USA roaming?
Bell seems determined not to loose my business. When I first tried to port my bell number to PM they gave me 200 free local minutes per month. And just earlier today when I again tried to port my number they again kept me by also including 500 mb of...
Recently down grade to $25 dollar plan per month ulimited talk and text and now I cannot send or receive any text. Also when place a local call there is a voice notification of long distance fee. Is this normal? Please help before I cancel the accou...
I think I need a new SIM card. How do I go about this?
I use an iPhone XS and I noticed that anytime I click on a number like +12895550505 I get audio saying that I do not have voice calling as part of my plan. It is only when I click on numbers like this with ether + in front of it or and ext. at the e...
I moved to different carrier and I want to delete my card information (auto pay). I have trouble getting through my login, tried forget password but no avail. I want my refund.
when account changes are made by pm and rates are increased by pm, on a ninety day service plan, is that plan effected?- ie- would i require to pay any difference to continue the service as pre paid? i would place all money in the pm account i would ...
My phone plan is $135 for 90 days. I paid $105, and have $30 in referral rewards. I topped up my account manually because for some reason, the autopay didn’t work. The plan still says inactive, even though the account balance was $0. I contact the mo...
Hello, I need to port my phone number (currently on Public Mobile) over to Telus. Their support person has instructed me to give Public Mobile my Telus account number and PIN as there is something that needs to be done on Public Mobile's end. Who can...
