Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I still have ~10.5GB left in the Usage. My next bill is Feb2nd 2018 and is in autopay mode. Why doesnt my data work? I am so frustated to be without data for the past 10 days. I am paying for a service which I am not using. Also I am not able to rea...
Hi, I have the standard 1.5 GB data package and I had also purchased a 1 GB add-on. Please see the screenshot below. There appears to be 509MB remaining from the add-on amount...but there is no indication anyhere of how much usage has been applied to...
I believe we should support companies like public mobile by referring them to our friends.
Yesterday my data stopped working completely but everything else still works. I thought I might be at my data limit but when I check on my profile it doesn't show any usage anymore. My plan still shows I have 12GB of data so I am not sure what could ...
Hello everyone!, We are having imessaging issues when the phone is on PM (not wifi) when in WiFi, imessaging works perfect however when we are on PM network the message will not send unless its sent as a text message. I did a search on the forums and...
Hello, I am going to port a wireless number from Telus to PM. This number has my mother's name assigned to it, but it is under my Telus account (account number has my name as owner). So when filling out the porting form, which name should I use for "...
Hi, I try to activate my SIM card but this message happened: The number entered does not belong to a valid Public Mobile Subscriber. Can you help me? tks Andrey
I changed to new unlimited talk provincial plan and I paid, but there is no service for 24 hours. Can any moderate help me? Thanks!
So I was wondering I have the 6GB 4gLTE/90 days....is this 6GB each month or 6GB for the whole 90days?
hi allI just bought a sim card and activated it and paid for the service online i haven't actually plugged in the sim card to my phone yet when do I actually do this or I should ask when do I know the service has been ported over that the sim will co...
My phone is stop service and still searching .......
How do I send a private message to hav emy number moved over?
Hi there, I recently had the screen on my Zenfone 3 Laser replaced and while it was being replaced I used my wife's LG G4. I used the Public Mpobile Sim card in the LG , after updating the APN settings it worked fine. Once I got my Zenfone back I rem...
How can I change the information of the cresit card on the Autopay\/
I switched over to public mobile just after christmas, I've been with Virgin mobile since 2006 and they just couldn't get me a device I wanted with the same rate I'd been paying. I'd been off contract with them since 2016 so I owned my phone and had ...
I've purchased a new sim card to replace one that was lost. i will like to keep the same phone number. How do i activate this sim card.
Hey All, I am desperately searching for cheaper mobile service and was hoping to find it with Public Mobile but.... the more I look through the forum here I notice that there are a ton of people having issues with billing, plans and feature inaccura...
need to stop payment and ALL ON my special needs daughters cell I added 1 MNTH AGO she used 5 days n I don't remember her 4 digit pin to block n stop direct payment coming out in 5 days plz
Compte prépayé public mobileMon numéro est le xxx-xxx-xxxx
I purchased a SIM card yesterday and tried activating it online but my credit card was declined multiple times. When I check my credit card account it has multiple pending transactions for $0.00. My credit card company say that it’s an issue with pub...
I would like to write off a portion of the bill but my accountant needs a copy of the bill. Is there anyway to get that?
Hello all, I just registered my sim card and requested my number to get ported over from Bell to PM. Just curious to when I would be able to start using my PM sim card? Would I receive an email notification? Also, any tips to transfer contact info f...
I'm probably gonna switch to Public Mobile. This is how I think the process will go. Correct me if I'm wrong. I order the SIM card right away. I call my current provider to cancel the service at the end of the pay period. When pay period ends, I put...
hello i am intrested in your services... but i am woundering if i switch to your company can i keep my current phone number ?
Just Curious, For the US Roaming Add-On, IF one went to US, and Didn't Purchase Prior to Crossing Border, CAN you use the *611 to Buy, or ONLY Internet? Just wondering, My Mama had an issue with how that works, and Brought up something that I agree W...
What is the coverage like? (Linked to Bell, Rogers, etc) Can I keep my original number? Is there a tri-Sim available? (To allow for switching between 3g and LTE networks) Does unused mobile data roll over into the next month? Is there a chat i can go...
Hello,I tried to activate my service a couple of hours ago. So far, no mobile network, no data, no nothing. I've tried everything that people have suggested, my phone is unlocked and is compatible with your network. I don't like this service ONE...
Hi there, I just set up my account this morning. I'm transferring my number from Telus. I entered the APN information into the mobile networks on my phone, my data is enabled and my phone is an UNLOCKED samsung galaxy note 4 that is compatible with...
I referred a relative to PM in mid-December. He put in my phone # and all but I do not see a referral reward showing on my account. Who can I contact to have this looked into? Thanks.
