[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
phone number still active
cancelled phone with public mobile 3months ago, had to stop payment at bank because I couldnt log in to account,(cancelled payment in January) bought a new phone when I switched companies, but phone can still be used to make calls and texts
Resolved! No incoming calls for data only plan?
I've just got a new number and a data only plan. Does this mean I cannot receive incoming calls? Because whoever called me just went straight to the voice mail.Thanks for the help in advance!
Resolved! Why is my voicemail number out-of-province?
My usage history shows out-of-province calls from my PM number to my voicemail. This seems odd. What to do?
Resolved! Due date
My daughter paid her phone on Feb 22 her payment is due March 22. Now her phone has been disconnected why
Unable to verify card error
I am trying to renew my plan and I keep on getting an unable to verify card information error... I have called my credit card company and all my information is correct Is there a mod that could help?
When I try to dial out PM advises calls are not a part of my plan.
When I try to dial out PM advises calls are not a part of my plan.I have verified my account is paid up ($150/3 months) and the next payment due on March 22.Please help. Thanks!
Resolved! Unable to renew my plan
I've been abroad for a few months and wanted to make a payment in order not to lose my rewards or phone number but I am unable to do so in the My Account space. The space for the different plans is blank. Can anyone help me with this technical issue?...
Charged twice for my account
I have been charged twice for my account
Resolved! contact a monitor
In my endless futile searches for information on the PM website I occasionally come across "contact a monitor" but I can't figure out what to do to make it happpen. I get diverted to a useless robot. What I desperately need to do immediately is to se...
Benefit of having Canada Wide calling on PM
When I was on Telus I used to get tons of US spam calls eating away at my plan and minutes. Now on Canada Wide Calling on PM I no longer have to worry about US Spam calls.
Resolved! frequency
Does anyone know what frequency Public Mobile uses?
Resolved! weak signal
I have a fairly weak signal at my cottage (either nothing or 1 bar in some spots). Is there anything I can do or buy to have a better signal withe my Public Mobile service?
Porting my old #
So I am excited to do my switchover from Bell tonight. I have my public mobile account and have tested it out with my new sim card, but I needed to use my Bell sim card today, since I am contacted about 100 times each day for work, and could not tel...
Resolved! Add ons
I got some good advice about the add on I am getting tomorrow, that I have to have $ in my account before I get it. My question is, if I have signed up for automatic payments on my credit card, can I then assume that the $ is there?
Resolved! Wrong phone number transferred from Telus at Walmart
I just went to Walmart to sign up for Public Mobile, transferring from Telus with the intention of keeping my existing cell number. The transfer quick and easy....WRONG! For some reason my old landline telephone number (which has been out of servic...
Resolved! Long distance charges calling from US?
Sorry if this is a brain dead question: I'm in the US with Unlimited Roaming Talk on my plan. Are there long distances charges if I call back into Canada or otherwise outside my calling area within the US ?
Can't receive calls or texts
I've been talking a mod for almost 2 hours, they are taking 40 minutes to repsond and have not been helpful at alloanyone have any suggestions? I can call and text but can not receive either. how can a telecom company not have live support or an opti...
Resolved! Re-Activating Service After Number Transfer
Hello, I recently transfered my number and service to Fizz because of better plans, however, they're having technical difficulties over there, and I'd like to come back with Public Mobile. I tried to log-in to my account to see how I could re-transfe...
Problem with new account SIM card !!!
EDIT: it's been 2 days already since the sevice was disabled and it seems no one knows what's going on.....2 days we paid for and 2 days without comunication when we're not home....I think it's time to find another provider....no a really good first ...
New competitive response coming soon
The government of Canada website suggests that a tier 3 brand offering of $15 per month for 250MB, 100 nation wide minutes, unlimited text is coming. I went over to the competitors site and I see that it is available already. Come on Public Mobile, w...
Voucher not working
I bought a top up voucher yesterday morning and I’ve been trying to top up my account but it says that it’s not active. I have the receipts but it’s non refundable non returnable. It’s been over 24 hours. Can a Mod please message me
Resolved! Is the 1GB Data Add-on 3G or 4G?
Public Mobile allows 2 types of (non-roaming) data add-on : 200 MB for $10 and 1 GB for $30. Which speed do we get: 3G or 4G ? Thanks, Paul
Resolved! Google Hangout and Data Usage
Hi,A friend suggested we keep connected with a few others on Google Hangout. I'm a bit hesitant as I only have a $10 monthly plan plus 500 MB of Data (which I have only used once, for about two minutes). I figure we may spend up to a half hour talkin...
Lost sim need to activate new one
Purchase a plan and sim card yesterday got home part of sim missing so had to purchase new sim card. Now cant get this new sim card added to phone as i wasent done setting up account Posted Edited by @stonechucker to remove personal and account info...
Resolved! Add on
How long after requesting an add-on does it take effect? If, let's say, I wanted my add on to take effect at 11:00 pm tomorrow night, can I request that it starts then? (since that is ideal for my 10 day purchase) Or do I have to sign in and request...
Missing 10$ credit for the third month
Hi @CS_Agent Could you please check why I am missing the 10$ credit for March?
Resolved! Transfer land line to cell phone
Hi there;I just registered with Public Mobile yesterday, and requested to transfer my land line to the cell phone. Not sure how this works, I never even gave our land line account number authorization? How long will this take to transfer over? I n...
Resolved! US Roaming Text Only
I purchased the US roaming for $8. My phone is set with roaming turned on - it is connected to TMobile. But I am not receiving texts except when I am on wifi. Even got a message from Public Mobile that I was in the US and could purchase an add-on...
Resolved! Verifying credit card
I recently had my account suspended for missing my payment date, so I discovered I had to update my Credit card, which I did, and then everything was good. Then I tried to make an add-on for long distance and I was told that my credit card could not ...
