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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Remboursement

Bonjour, J'ai payé mon forfait en extra avec ma carte de crédit et je voulais savoir comment avoir un remboursement. Merci! Hi, I paid my bill in extra, I wanted to know how to get a reimbursement.Thanks!

Resolved! plan upgrade

I upgraded my current plan to the $53 promo plan. My old plan renews May 15 but I wanted it to take effect today...credit card was charged for new plan but My Account is still showing the new plan balance. Do I have to do something else for it to t...

Issues with plan builder

Hey everyone,I was just checking over my pm account and noticed my plan disappeared (however still active), and when I change my plan in the plan builder it will not load, and returns an 'sorry we are having issues with this page'Just thought I'd rep...

Resolved! I can not sign in my account

Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.

Resolved! Data add on before the end of 90 days

My son's data is almost used up at 60 days of his 90 day plan. I want to add another GB to carry him through but will the Add On get paused at the end of the month when his included Data kicks in? I understand the add-on does not expire. Thanks.

Note 4 from Wind - no LTE or no voice

Hey,I have a Note 4 from Wind, which had LTE disabled but is technically capable of LTE. I'm able to activate LTE via the Service Mode menu (*#2263#) but as soon as I do that, calls won't connect. If I switch back to using 3G, I can use voice again.A...

What is exactly needed for a RealTime Payment Voucher?

My Visa Debit card keeps not getting verified and decided to do vouchers instead... So my question to the community is when getting an RTP what's needed? This is my first time

US data roming

I just purchased a $10 250 MB data roaming plan from the website but my phone (even upon restart) will not allow web access. Not sure how to reset/ fix the situation.

Possibly reached my data limit

Hi all, I received a text message saying I have used 95% of my data last Wednesday (04/27/2017). On Saturday, my data was cut off but I got no text or email saying I've reached my limit. When I logged onto my Self Serve account today, I could not see...

Resolved! No SMS text plan

Can you still RECEIVE sms text message if you have no texting as part of your plan?

How to minimize your data usage !!!!

How to reduce your data usage on ios and AndroidSET DATA ALERTS AND LIMITSYou can check your data usage on iOS devices by going to Settings > Cellular and looking under Cellular Data Usage. These data stats do not reset each billing period automatica...

HELP!!!

Well not really my plan renews tomorrow and my problem is I have 9.5 gb of data to use up!! Oh how I am loving my PM plan Wifi is everywhere and I am so used to searching it out rather then using data. Hard habbits to break. So not a problem just ...

Resolved! no data usage shown on usage history

Under the usage history tab, it only shows talk time minutes usage but no daily data usage. I can only see the total data used and remaing MB. I can see the daily usage before but now it does not shown anymore, Why???

Resolved! quick question on loyalty rewards

My one year anniversary is coming up. yippee had a quick question about loyalty rewards. I was out of the country and let my plan expire for 45 days. do those days count towards my one year? I believe yes from reading the following (cut and past...

Anyone port from voip.ms

Hi,I'm considering porting over from voip.ms to PM. Anyone done this and were there any issues? thx.

Auto payment didn't go through!

My account has become deactivated and i was on Autopay!

Resolved! Changes in prices in the last week?

Is it me or these two plans changed price sometime between April 23rd and now?Canada-wide talk + global text was $96 and is now $121 (+$25) (on 90-day plans)Province-wide talk + 3gb was $86 and is now $111 (+$25) (on 90-day plans)I emailed myself an ...

Activation can not be done.

Hi all. Already got a sim card and tried to activate it, however no luck. Tried few times and the problem was the same all the times - credit/debit card can not be verified. Bank says they're good and credit card as well. I believe that was step five...

Resolved! US Roaming data plans are broken.

I was in the US April 19th and bought the $20 talk, text, 250 data add on bundle and added a 500 MB addon. I left the US on the 26th. I returned to the US on the 28th for the weekend. By then, I had used up the 250 MB and was almost done with the 50...

Honor 8 (FRD-L04) - Signal Issues

Previously had an iphone 6 and it worked fine with PM. It was broken so I replace it with Honor 8 from newegg. I checked the model number : (FRD-L04) seems to have the right bands for LTE and everything else. However when I start using the phone I us...

AutoPay Success

The various tips from the Oracles and other Community members are very helpful. From my personal experience, the most important point to note is to refrain from checking your account during the autopay deadline. My deadline was April 30 and I made su...

who use Public Mobile in Guelph?

I am a newbee in PM. So if Guelph, I want to share the service of PM in it.I don't have any issues to use PM in Guelph,it means i couldn't find any dead zone and poor service. I am still happy

After being in business so long, still so many issues???

PM still sucks. Cannot register an AMEX card still. I had to request my AMEX card to be set up for my family and my accounts and it was done. Strangely, the payments for all my family members went through using the same AMEX card, but when it comes t...

Resolved! Due Date

I thought I had AutoPay set up but upon closer scrutiny I just had my credit card registered. Realizing my mistake I selected amount due and paid immediately. Unfortunately my account is now expired. Although I paid today on the due date but why is m...

Resolved! Confused. LTE 700 Mhz bands

I have a cottage in the Pontiac, Quebec. The nearly cell tower now supports 700 MHz (and 850 Mhz). It's a Bell tower. I am assuming the 700 Mhz should support LTE. How can I find out what band the tower is supporting, and therefore whether my current...

payment went through - not being used towards plan?!

I made a payment for the amount due on my bill and it's saying my account balance is now $43.00 however, I don't WANT the account balance to stay at $43.00.... it should just be automatically put towards my plan, the same one I get every month. It wo...

I have trouble to port my koodo phone number to my PM phone.

When I tried to port the number this evening, it said it has some troubles.

Receiving strange phone calls

So I ported my number over to Public mobile a couple weeks ago, and since then I have received a few strange phone calls. In all, I have received at least 4 phone calls from 4 different numbers that have the same area code and first 3 numbers as my p...

Changed Plan

I just changed my plan and now I cant make or receive calls and no data when I log into my account it shows my new plan

Can't send or receive text after returning from USA with valid plan

Hi,I cannot send or receive text messages. I get a text saying that I don't have it on my plan but I do, and my plan is valid. Tried rebooting without success. Data and calling works. I just came back from the USA if that makes any difference.ThanksJ...

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