Tried to get into account, got a strange screen instead

[Lynn89]

I tried to get into my account. I got in, but got a strange screen instead: nothing on screen except "hello". Did the account get hacked? 

[Lynn89]

Hello, thanks for your response. Yours was the one that worked: I msg'ed the moderator. One day before my payment date, the account was fine. I could get in. I don't know why. Maybe the mod tweaked the account.

I used www.publicmobile.ca. Thanks. 

[computergeek541]

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@robiniom wrote:

Hi lynn89 , 

The account is not hacked and nothing wrong with it .

The strange screen which u got maybe from your phone which you should just to restart it and if you get the same screen plz make sure u are using the wright websit , www.publicmobile.com.

Thanks 

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The correct website for Public Mobile is publicmobile.ca 

As said earlier, based on the information provided so, far there is no way to know that the OP is going to wrong website by mistake.

[austinhuang]

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@robiniom wrote:

Hi lynn89 , 

The account is not hacked and nothing wrong with it .

The strange screen which u got maybe from your phone which you should just to restart it and if you get the same screen plz make sure u are using the wright websit , www.publicmobile.com.

Thanks 

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You're drawing conclusion without even asking for screenshot or anything, not minding the typos and the wrong domain. Not okay.

[Anonymous]

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@robiniom wrote:

Hi lynn89 , 

The account is not hacked and nothing wrong with it .

The strange screen which u got maybe from your phone which you should just to restart it and if you get the same screen plz make sure u are using the wright websit , www.publicmobile.com.

Thanks 

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No. publicmobile.ca

Edit: @Lynn89 somebody just this past Monday had the same thing that is so far unresolved.

[robiniom]

Hi lynn89 , 

The account is not hacked and nothing wrong with it .

The strange screen which u got maybe from your phone which you should just to restart it and if you get the same screen plz make sure u are using the wright websit , www.publicmobile.com.

Thanks 

[austinhuang · Accepted solution]

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@Lynn89 wrote:

I tried to get into my account. I got in, but got a strange screen instead: nothing on screen except "hello". Did the account get hacked? 

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Try a browser WITHOUT any extensions, or even on another WiFi.

If such situation repeats, go straight to Ask a moderator (Can take up to 48 hrs, 1 message at a time) because this seems to be very concerning.

[Dunkman]

@Lynn89 

I just tried and was able to login.  Took a bit of time to login in though.  Unlikely a hack, but possible, I guess.  

The website is finicky.  You could try a different web browser.  Chrome and Firefox latest version seems to work the best.  Maybe incognito mode might be helpful, or clearing cache.