Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It is noticed that Lucky Mobile has eliminated its $10 plan. Will Public Mobile do the same?
Sim card not reading I went on a vacation for around a month and removed my public mobile sim card in order to temporarily replace it with another sim. When I returned from my trip, I put my public mobile sim back in my phone however, it would only w...
Added money to my account balance with payment voucher but didnt reactivate my account. Funds are still left in account balance. Please help.?
I can’t find my PIN anywhere. Please help.
I need to talk to somebody about my plan. you’re trying to change it. When I signed the contract with public mobile the contract said you can not change my plan at all or raise the price, as long as I never miss a payment. I have NEVER missed a paym...
Hi, I am on the activation website but the site says my sim number is invalid. I bought this SIM card from amazon. Am I doing something wrong? I have entered then umber multiple times.Chris
URGENT!!!!!!!!!!!!!!!!!!! Hi I bought the US 10 day unlimited add on and it is urgent for me to know how I can activate it because I need to contact my family in USA but the add on does not work whatsoever. I need help with how I can activate the add...
I activated the phone found feature and now there is no service on my phone.I'm on autopay. My Plan shows that the plan is expired.Do i reactivate plan? I thought the "found phone" feature would reactivate the plan automatically?
How to get a refund for US data that could not be accessed while in the States?
I'd like to see what my options are for changing my plan. I'd be comforted if the system could even show me the current plan I'm on. I'd be tickled if the "Try out more options" link didn't spit out an error. Multiple devices. Multiple browsers. Mul...
I just signed my son up for this service. His phone number is considered long distance when calling him. I was not expecting that. Now his friends need to pay a long distance charge when calling him. Is there any way around this? Thanks!
Can't find Contact us on websitePublic Mobile here: To complete your request to move to Public Mobile please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. Please ensure you provide the correct account number f...
Hi, I’ve been with PM for more than a year with autopay. Yesterday, I went to a store to change company to Chart because they offer me more for the same price. I did the process and this morning Chart said that the transfer cannot being done because ...
It says that the $60 plan includes call display and voicemail.Does it include call waiting, visual call waiting,call forwarding and confernece (3 way) calling?
Idk wtf is going on, I'm getting really angry with this stupid logging in issue I keep having. If I receive an email from PB like at the beginning of each month since I'm on a monthly plan I'm able to click on the PB link and log into 'my account', b...
Hi ,Ive exhausted all other posts about updating an expiring credit card. Nothing is working. It's not a billing issue but an issue just getting to the page that will allow me to change it all together. I go to the "add on's " page next to the paymen...
Hello, I had a grandfathered plan (6G lte data for 90 days) for about 2.5 years and just changed my plan to a 4.5G+500mb promo plan (40 dollats for 30 days). My question is, I used to get rewards automatically applied for my billing cycle but since I...
Hi! I went to walmart and bought 2 accounts both on auto pay. They printed the papers and gave me the sims and said when you get home create an account. I put the sims and papers on my desk and somehow lost 1 of them.I registered the one I have but ...
Hello! I am a new customer of public mobile; I have ordered a SIM card and it arrived in the mail today, but I haven't been able to create an account. I attempted to use the Public Mobile Online Activation page to create my account, but the activatio...
Hello, I put on $45 dollar on my add on on August 17, 2019 and my phone is not working.
I have recently switched to PM and got my SIM card at a Koodo kiosk and was charged $16.95, however if I were to get it online it would only cost $11.30, anyone know why?
Hi, just wondering what plan is available for service in Jamaica? We are living in Canada but traveling to Jamaica tomorrow.
I bought a public mobile sim a couple days ago after a friend recommending them a couple weeks ago. When I filled out the forms to activate my sim I entered his referral code. However, at no point did I recieve the $10 referral bonus, I got charged t...
I have an Android phone and use Textra as my messaging app. I have not been receiving text messages from all providers (Bell/MTS, Telus, Rogers). It's random sometimes I receive and sometimes I don't. I tried uninstalling Textra and re installing it....
any solution i have the same problem?
How do I fill this out with my public mobile number? mynumber@what?
I have two numbers with public mobile. Both numbers are attached to my one email address. Only one account is showing up when i sign in. I tried creating a new account for my one number and it is not allowing me to. The SIM is not valid. I just got ...
Hello, I attempted a password reset but forgot my security question. I keep getting myself locked out when trying the passwords I remember. My credit card on file expired and my plan is on hold, thus I have no service at all. Please help me log into ...
Hello, so I have a question about the rewards system. How do you actually get the rewards? Once you answer a question, and they say its resolved, do you get the money? If so how much?
Hi, I know that as someone who pays for canada-wide calling I can anyone in Canada, however what if I wanted to call outside of Canada? For example China or France? I know no one there but I'm curious. Also what about incoming calls? I know incoming ...
