Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello Everyone!I've recently reset my phone and since then I have not been able to send or receive MMS.I have a Samsung Note 5.I've followed the APN set up guide for android.I've tried changing my Authentification Type to PAP and I've tried changing ...
Hi everyone, so I'm trying to change my plan so I went on to the self serve, pressed change plan, clicked the plan I wanted and it came up with a $45 + tax fee (the same price as the new plan for 30 days). But then after paying that, it immediately c...
As per your plan of https://www.publicmobile.ca/en/ab/plans/50for8GB-3Gspeed, it says:UNLIMITED Talk Canada & USbut when I go into my account is says its an add on. Found this out today by making a call to the US and it saying I didn't have this add ...
I can't remember my password, and the recovery question i can't seem to get correctly either. I'm still in possession of my phone, sim, etc. What are my next steps?
Hi, I get a new simcard with this new plan - introduce public mobile to a friend with 25$ credit- and the number is 647-xxx-xxxx and gone through all activation process , yet still it is not activated nor received 25$ credit. I also can not log in w...
how to cancel an add on service
not in particular ,just go with the flow !!!!
I just received activated and installed my Public Mobile Sim card. I kept my Telus phone number. Do I need to contact Telus to cancel my account with them or will it automatically cancel with the activation of the Public Mobile Account?
Forgot to turn off notification on Daves letter and was that ever fun cleaning up my mail inbox
Any ideas as to why this might be happening? I noticed a call made to Saskatchewan that I did not make. I read in another thread that this was a call made to voicemail. If so, why SK? I've always resided in AB. I'm not really worried about this s...
I noticed on my recent bill I had 6 calls made from my number to 2265804001. I have no idea who this could be and am especially worried because these calls were made when my sim cards were out of my phone (but in my possession) whilst on vacation in ...
Hi. Hoping to get some help with my phone: - Switched from Fido prepaid to Public Mobile about a week ago- Ported my number; took a few days but worked fine.- Voice calls / data all worked fine for first 5 days or so- Moved permanently from Rosemont ...
Hello, I had a question on my mind. So In my plan I have Canada wide calling can I be in another province that I travel too and be able to call without getting long distance calls. For example let’s say I’m in Manitoba and I travel to Quebec for a t...
I have been locked out of my accounts due to problems I was having trying to sign in for the first time. Seemed to be a glitch right at the start.Not sure what to do now.
Morning! I signed up for the promo in Oct/Nov 2018 to receive the $35 for 4.5GBs at 3G speed, and was charged that amount for the first month. But now I’m being charged $40 (minus 2 for Autopay). Why? Cheers,
Hi,I referred a friend last September, during the 25$ referral deal. I just got billed this Monday (3 month plan) and the 25$ reward does not show up anywhere, not on my bill, nor on my rewards tab either.She did it ONLINE, I got the 1$ a month rewar...
Hi guys, New member here. I just signed up 2 family members and had Walmart set up the new members. Does this entitle me so a referral reward? My account says I've earned $2 ($1 for each person), but aren't I entitled to a one time reward of $10 ea...
I have 2 phone that are still on contact with telus but I have 3 phone on my plan can I still switch to this?
Overchage of $30 more every month!!! I have been overchanged for $65/month right from the beginning since Sept 8, 2018 when I started joining the 30-day plan of $35: including unlimited Canada-wide talk + unlimited international text + picture messag...
So i got my SIM Card today and went ahead to sign up online for my plan and everything went smoothly. I plugged in my sim card and no service, nothing showing up on my device and its a nexus 6p unlocked and yeah.. I have my SIM # and phone number as ...
I’ve had my service for one month and was unable to text makes calls or receive calls for the majority of that time. Has any one had a similar experience? I have a public mobile number, had the $45 plan with 6gb data and unlimited text/talk. I tried ...
I was charged twice for my bill payment when I look at my TD account activity, but when looking at my payment history on my selfserve it only says I paid once. Is it possible to get that second payment refunded or put as funds in my account?? The mon...
Hi all just wondering if my data runs out before the end of the month can I add money to go towards more data until my plan renews ?
hello, I am new to Public moble, since two weeks ago. At first the sim card i bought has defect, then i bought second sim card last week. This time the sim card can work, but everytime when my friends call me, it will automatically transfer to voice...
@CS_Agent, please let me know how to stop the phone number transfer request. I need to withdraw this request from when I tried to set up the account, because I need to complete a phone number with my current service provider from corporate to persona...
I got a message that my plan has changed , though I did not make any changes. I would like to know what has changed.
Hello,I switched my sim card into a new phone and ever since then the data hasn't been working, I checked my account balance and I have 4GB of data available. Do I need to update IMEI information or anything else?
This the third time that my service has been disrupted. When people call me the call drops without even ring tone. When I call, the automated message tells that I dont have long distance feature and then it offers me the package. I am not even callin...
Just paid for my phone plan and my account says active but phone still isn’t working ?
Hello, My account was suspended as autopay did not go through on card.I made a 1 time payment totaling over $250 to the account and selected a new 90 day plan to suit my needs.payment was accepted, balance taken from my account total available, but n...
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