Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I apologize if this question has already been answered, but I wasn't able to find exactly what I was looking for in the community search.I'm a current PM customer, with an active account, but am in the process of getting a phone provided by my emp...
Hello, I have purchased a 200mb Data Add-On yesterday morning.I was wondering if I was supposed to get a confirmation from Public Mobile for this purchase.On my account it seems as if the add-on has been added but I can't seem to be able to use it.I'...
Can anyone confirm for me if a Koho Visa (credit card) works on publicmobile as a payment method for autopay? https://www.koho.ca/ is the site and acts as a credit card but you can load it from your account/debit. No fee visa, sounds great but want t...
Ho to all! I'm a non resident person (I'm italian citizien) and I'll spent a couple of week around Canada (Toronto-Ottawa-Quebec-Montreal) for my holidays. Unfortunatly my mobile operator doesn't offer a data/call plan outside Italy, so I thought to...
Hello,I just help my friend sign up for PM and she was from Virgin. I have completed signing her up with a PM account (porting/transfering her existing Virgin number over to PM and of course using a PM sim card). Her PM account is active. When insert...
The system said it sent password reset instruction to my provided email but that was 2 days ago. I still haven't received any info or email.
I was looking at changing my plan to the one that is expiring on July 9th. I went into my account and when I clicked on "change plan" the page was basically blank and showed none of the availble plans or my current one. I even logged out and went b...
I wanted to change my plan to the 45 dollars for 5.5G. It wouldn't let me because my other plan was asking to renew. Put money on my account and it automatically renewed the plan I had before. I tried very hard to follow the instructions I was told t...
i have a friend leaving thursday for the artic circle. he wants to join and get the 45$ plan but it expires july 9th before he gets back. the sim card wont be in before he leaves, any way he can get it any way or is there an other way faster. thanks ...
Hi all! Long story short, I moved to another provider earlier this year away from PM. What I did not realize would happen on the day that I moved over, is that I would immedetely lose access to my self-serve account. I didn't consider this as even ...
Im looking to port my number from Koodo prepaid but am unable to do it through the public mobile self serve. Can somebody offer assistance, its telling me "We were unable to transfer the phone number you entered. Try one of the following options:- ...
I ran out of data last week, and purchased a 1gb add on on june 28 to get me through to my next billing day. Spent the weekend at home on wifi with one of those days my phone wasnt even turned on, and went to work today to find out my phone has no da...
My bill is high, its supposed to be 30 and its over 60. I woild like to talk to a representative to get this sorted out but there does not seem to be anyone to talk to over the phone line.
I tried to change my plan from $27 per 30 Days to 30-day pass . The dates shown in self serve portal confuses me. I see the next AutoPay day is Jul 5, 2018 and the day to switch to the new plan is Jul 6, 2018. Does it mean that AutoPay will pay $27 f...
hi, i currently am on a 90 day 6GB LTE plan for $120. It's just barely enough but i'd rather have data and not worry about going over, with the 4.5GB of 3G for $40, monthly plan. My questions are:why is public mobile pushing 3G so hard? Do they save ...
I locked myself out of my self serve account. How can I reset it? When I click forgot password, it tells me I'm locked out and contact public mobile
I have available funds in my account but it wont post to my account it keeps saying insufficiant funds account temporarily suspended but then when i try to make a payment it says that i have available balance but it will not process the payement. ...
Hi good day! I tried logging on to my online account but I seem to have forgotten my password so I tried resetting it many times but I still couldn’t receive anything from my email ad. Please help. I am trying to send a private message but it says un...
Hello , I have referred my aunt to public mobile but I haven’t received any credit of 10$ . When I am supposed to receive that? Also she supposed to receive 20$ credit . So when she can get it? Please let me know . Thanks
@CS_Agent i want to get on the new plan, self serve gives me an error when i try to retreive my password please help! i've been a customer forever but i'll have to leave the service if i can't get this resolved zzzz@gmail.com647yyyxxxx
My credit card was cancelled and i have to put in a new one. the problem im having is i cannot get into my account and i am not recieving emails for a forgotten password. when i phone 611 it wont let me change payment. I need to speak with someone in...
today public mobile took money from my bank account and my phone is not due to the 6th i am auyopay but this money was not applied to my account and it was for more than i pay what happened?????
Hi I am new to public mobile. Have two problems. First one was when I activated at Walmart I was suppose to to get 20 dollar credit and free sim I believe? Neither happened. Second problem was they didn’t give the 4.5gb 3G 40 dollar a month plan and ...
Hi. Regretfully, I'm porting my number from PM to another service, and I'm still waiting for the porting to go through. In the meantime, my PM plan is supposed to renew TOMORROW. If I don't renew the plan, will my PM mobile account close automatical...
For the life of me, I can't block a phone number!!! I am using a ZTE AXON with Android, I have tried EVERYTHING! I finally found out how to block numbers using call barring and now when I try, no matter where I stand, it says "unexpected network resp...
hi so I just joined and wondering how long it takes for the new sim card to become active and my old plan to stop so that I can switch. and is there anything that lets me know its all done.thanks for your help in advance
I did some search, but cannot find the answer.So I'm wondering with the 15$/400min addon, I can use it up and buy more, than I don't have to pay it every month, right?Also for example to call China, I need to dail +1 86 xxx
hello all,Can I still recieve a call on the temporarily suspended cell number that was left in Canada for90=days while out of Canada? Frankmanny
Hello, I have 2 issues: 1. I have been trying to sign in to access my account but I am not receiving any emails after requesting a password change. I have requested for it for almost 2 weeks now and have yet to receive instructions to reset it from ...
Dear PM Community, I'm having troubles activating my sim card via self serve portal. I've done all steps and it's seems to be "all good", even my online bank says that I paid for the plan. Altough I don't have a phone number assigned to my sim and i...
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