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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Faulty SIM, can’t access self-serve

I bought a 30-day plan and set up autopay but my SIM card was faulty, so I could not create a self-serve account. I then did the same thing with a new second SIM card, which worked, and now have a working number and plan, so I would like to cancel th...

Auto Pay Not Stopping

Hello, Last month I canceled the autopay on my plan as I moved to France for a few months. I just saw on my credit card statement that I had been charged by Public Mobile for another month of usage. I looked at my account and noticed auto pay was sti...

Not getting the latest Koodo promotional offer

I have been with PM on the $120/90d 6GB plan since April of 2017 and was wondering why my plan doesn't seem to be eligible for the JOINKOODOAUGDATA ($35/5GB and $40/8GB plus $180 bill credit) promotion that everyone seems to be getting. Kind of miffe...

Data Use Discrepancy

Using public mobile to replace a dial-up internet account so I am very aware of data use. I cannot account for some very high usage in my account (340 mb and 510 mb). My iPad does not show any such usage in its history. Does public mobile really g...

auto payment not working

Auto pay only comes out on my main phone and not my alternative phone

Resolved! Texts usage not displayed?

Hello, I have the $10 per 30 days plan, but I don't see my texts usage in self serve. Does that mean I've used all my texts for this month? (People don't receive my texts either).

Resolved! Why did my due date change?

I signed up with public mobile in June on the 22nd. And I have always paid my bill on time. Except for today, they suspended my account because I haven’t made a payment and I thought I had plenty of time to pay it. Then I go in self serve they change...

Resolved! New Phone : my 11 year old daughter receiving inappropriate messages - how to get a new phone number

Hi I have bought a new phone for my 11 year old daughter.on the phone number constatly receiving either calls or text messages of in apporairates naturesI want to get a new phone numberwhat is the process Please help Thanks

Refer a friend Rewards NEVER had my $25 :(

Hi I refer a Friend and 'til today I am waiting my rewards is so sad things like this happen. I refer my friend to PM because I trust in this company's word, and I think maybe I commit a mistake he never got his $25 either.

Resolved! Accidental plan renewal - need to change

I wanted to subscribe to the $30 for 500 MB of data at 3G speed - plan, but the after making the payment It seems like i have selected the $30 for 600 MB of data at 4G LTE speed (Data only plan). Could be my error becasue the price is the same, thou...

Flash Sale Reward of September did not worked!

Hi,I get a Public Mobile simcard on 15th of September. At that time, we had this promotion:https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-From-September-15-to-16-Get-a-SIM-your-next-30-days/td-p/276484 The problem which I exp...

Problem with the SIM card PUK code

I am a new customer and my cell has a problem can you please help me. You can call me on 289xxxxxxx

Can't receive MMS

Suddenly today I have not been able to receive/send any MMS anymore on my phone, SMS still works and so does calling. I have tried changing SMS apps (I usually use the phone default), checking the APN settings and readding it again, also have restart...

data worked fine then stopped

Had PM for over a month with no problems. Then data stoped working? been over a week and I have tried all suggestions. Even tried 3 different phones. None have worked. Need a service that works... any suggestions appreciated. PS not the APN sett...

Resolved! Just got going, now a friend says switch to Koodo!

Okay you guys, I signed up with PM in late July and have really loved it. It fits me perfectly, but wouldn't you know that my phone started dropping calls and it appears that my antenna is broken and I will need to buy a new phone. It's ironic becaus...

Resolved! new user - wireless data setup

Hi,I just activated a new line on an old LG NEXUS 4 with the $40/4.5G plan in promo. Voice and text work great, but no wireless data.I've selected PM as the provider from 3 options, kodoo, PM, and Telus. I've also checked the APN settings (no customi...

Data suddenly stopped working today?

At around 4ishPM EST I saw that data just stopped workingI thought I ran out of data today, but I got the usual renew messages in the morning and I just checked my account before posting this, everything is fine, only 8mb used so far as the month jus...

Resolved! Just a quick Thank You!

Received the 2 sim’s in 2 days.Transfered 1 phone from Chatr and 1 phone from Telus.Everything went smooth and easy.Now the wife and I are on PM!Thank you PM and everyone who answered my questions. MM

SIM card delivery

I ordered 5 SIM cards, but I only got 3. What should I do for this?

I messed up my plan that I added today. Help!

I was changing my plan today and screwed it up royally. I was suppose to pick the 90 day, unlimited texting & unlimited calls within Canada.

Getting a moderator to answer a message?

Is there a trick to get a moderator to answer your questions? I sent a message a few weeks ago. The moderator asked me to verify my account which I did. I haven’t heard back since. I’ve sent a few follow up emails as the issue hasn’t been resolve...

Forgot my password and security Question.

I've forgotten my password and answer to challenge question to reset my password.

forgot my pin number!!!

I forgot what my pin number is, anyone can help?

reset voicemail but can't access it now (asks for password, old password doesn't work)

I recently reset my voicemail (via the self serve option at https://selfserve.publicmobile.ca/Overview/) and I called my own number to go through the process of setting it up again with the default message as you explain here: https://productioncommu...

Resolved! Porting a number from Bell

I recently started an account with Public Mobile for my wife and am quite happy with it, she did not have service with another provider so it was straight forward. I plan to port my number from Bell Mobility and have a few questions, I use my phone f...

Re: Porting number

I had my number ported and then after 1 month I lost the number I ported.please help f********@gmail.com thanks D L edited by @imm1304 to hide email address

Blocked Number

My building intercom number won't go through on my phone. I don't have anything configured on my phone to block it. The exact message is, "This number is not in service". Is there a way to verify if it's getting blocked at the provider level?

Resolved! Can't receive TEXTS!!! - even after buying text ADD-ON!

Hello, I paid for the $8 unlitd texting add on but still cannot receive texts. I need to receive texts urgently

Cant call says its long distance

Hubby and I both activated with PM on the weekend and I cant call him it says long distance ... we have the same area code ... I didnt get long distance so what can I do ?

Credit card payment doesn’t work

Hello I bought a SIM card today and I followed Instructions to complete the sign-up however when I reached step which asks for payment method I have tried 4 different mastercard credit cards and none of them went through. Here is the message I’m see...

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