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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

can i use roaming US data in canada?

can i use add on roaming US data in canada?

Resolved! Self Serve not letting me log in...

Trying to set up 2 phones, iPhone 5, and 5s. Sim Cards from Public. Activated Cards. Choose Plans. Payed. Confirmation emails recieved. 4 Digit pins recieved. Receieved notification from former provider to say I have left. Now, no service at all. And...

Give me my plan or my money back

I waited two days now without a phone..this is b.**bleep**..I want my plan or my money back nowI never had this problem..just becuz i didnt have sufficient funds in my account it suspended my account..now i paid..it says active..but i try making a ca...

Getting a Virtual local number to forward to main mobile number

Hi there, I am wondering what is the best way to get a local Kitchener number and have all calls and texts forwarded from that number to my main one in Toronto. I do not need to carry another phone or wish to have one. I am doing mostly business in ...

FM to PM port over issues

Hello, On June 23, I followed the instructions online for activating the freedom mobile offer. All was smooth, I paid the total $120. However, when I went to My Account, I can only see $25 per 90 days pass charged and $100 in account credit. At this ...

how do i lower my monthly phone bill in the community forum?

what is the maximum i can save off my 3 months phone bill cycle for posting in the pm community? 

Porting from Virgin Mobile

Hello, Last weekend I tried porting my number from Virgin Mobile to Public Mobile. Everything seemed alright at first as I was recieving text messages and had data. As time went on, I realized that not only was I not recieving any incoming calls, the...

Credit card declined but cc company says its fine, can't change to different card

I got to the end of the activation/registration process - its a second number under my name (i.e., there are 2 phone numbers registered to my name). The first phone number got billed to my credit card with no issue. The second phone number was denied...

Resolved! Sorry we are unable to verify your credit card information

I was wondering if anyone has found a solution to the following problem... STEPS TO REPRODUCE:-- Log into My Account-- Click "Payment" -- Click "Manage My Card"-- Click "Replace this credit card"-- Fill out the information on the form-- Hit "Register...

Porting a number from Rogers (went smoothly!)

Hello Community! I have ported from my previous carrier (Rogers) to PM with no hassle at all. Porting was very smooth and had no hiccups along the way. Below were the steps taken (briefly), - activated the PM SIM- created self-serve account- selected...

Resolved! Is there a sim activation fee for activating a new service account/ phone number?

Is there a sim activation fee for activating a new service account/ phone number? if yes how much it is going to be?

Resolved! activation issue stuck on "please wait while your activation is being processed."

Hi guys just porting over from fm and right after i filled out everything on the last step for paying i encounter this issue please wait while your activation is being processed." It has already been past 15 min since i posted this, do i have to redo...

Resolved! Auto Pay not working

And the Public Mobile nightare continues. I had autopay setup, life was good, I was happy. Then my bank forced me to get a new Credit Card. I clicked replace card, but kept getting errors (as usuall on Public Mobile). So I removed the current card an...

Resolved! Help | FM to Public Mobile Failure

I transfered my phone from FM to tublic mobile today to take advantage of the offer. Instead of giving me the provincial calling, unlimited text and 12gb of data, it gave me the following :My PlanPick & Pay$10 per 30 DaysIt took the payment though an...

Resolved! Chatr => Freedom Mobile => Public Mobile

Hi there! I have been with Freedom Mobile for 2 years and switched today to Public Mobile, sweet data deal made my decision simpler. It took me 50 minutes to get the message that my transfer request was completed successfully, at the same time signa...

Resolved! App

I searched on the Google Play store and did not see one and I searched on here and noticed that it was suggested on here since 2015. I would imagine it's just named something differently and I'm having trouble finding it.

Resolved! Porting Field Question-FM to PM

Ok, so I ported my first daughter last night from FM and it failed. As per usual, the mods took care of eveything and we are up and running smooth. Going to do my second daughter now and figured maybe I would ask if I entered somwthing wrong to try a...

How much time it takes to order online and receive the SIM

HI, I am also a frustrated Freedom Mobile Customer and would like to switch to PM. However, there is only very short time left and if I order SIM online and it does not come in time or get activated in time, I lose the plan. What happens to my mone...

Multiple charges - Help needed from Mods

I recently signed up and moved to Public Mobile successfully. However I had a lot of difficulty signing up and tried the activation process several times with a few different credit cards. Now all the credit cards I tried using to unsuccessfully sign...

Acct suspended after Port from freedom mobile

I just ported my number from freedom mobile. It was activated after making the payment. When i try to use the phone it says my account is suspended. In my account it says i owe 126$. I am not sure why i am being asked to pay if ive already paid when ...

Self Serve account

I activated my account today( I hope) and it even send a comfirmation email, but when I go to sign in with the details I chose, it is being problematic. It keeps saying: Sorry, your login attempt failed. Please try again. I know for a fact the pass...

Resolved! Questions Before Switching from Freedom Mobile

Hi all,I'm looking to make the switch from Freedom as they currently do not cover my area consistently (frustrating!!) but I have some questions before doing so. I'm looking into the Freedom Promotion, will I have 4GB of data per month, for as long a...

Freedom Mobile to Public Mobile issue

charged my credit card and then I got : Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience. I can't even co...

Don't want voicemail

Is there a way to completely disable voicemail?

Carrier Settings for iPhone

I read in another post that there are new carrier settings (version 28.3) for the iphone. The update now included to have group texts with non iphone users, which is a setting I really want. My phone is not prompting me to install the new settings. I...

Need help with my plan

Just set up the plan now, went for the $120 90 day, province wide, unlimited text, 6 gb plan. Now i log in for the first time on my account and it tells me that the plan i have is the Pick and pay $10 per 30 day plan. It also says i used $8 dollars f...

Plan I saw on facebook.

Hi I have a question, i saw an ad on Facebook about public mobile offering 2gb of data with unlimited calling/texting for 40$ every 3 months. I just want to confirm if this is true or not. Many thanks!!

How to get the promotion off of Freedom Mobile's promotion.

Port the number when you do the activation at the same time.

Resolved! What is the best way to save for Nation-wide calling?

Get activated to province wide, while the promotion is going for Freedom Mobile. Get 4GB of data and unlimited calling province-wide for $40.00/month (90-day period activation). When you do activate it put the number port over the number right away t...

Can we re-use a previous email address with Public Mobile to re-activate the service?

Public mobile keeps the email address as your ID of your account. If you want to re-sign up, you need to use a different email address then you can use the previous one.

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