Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a cottage in the Pontiac, Quebec. The nearly cell tower now supports 700 MHz (and 850 Mhz). It's a Bell tower. I am assuming the 700 Mhz should support LTE. How can I find out what band the tower is supporting, and therefore whether my current...
I made a payment for the amount due on my bill and it's saying my account balance is now $43.00 however, I don't WANT the account balance to stay at $43.00.... it should just be automatically put towards my plan, the same one I get every month. It wo...
When I tried to port the number this evening, it said it has some troubles.
So I ported my number over to Public mobile a couple weeks ago, and since then I have received a few strange phone calls. In all, I have received at least 4 phone calls from 4 different numbers that have the same area code and first 3 numbers as my p...
I just changed my plan and now I cant make or receive calls and no data when I log into my account it shows my new plan
Hi,I cannot send or receive text messages. I get a text saying that I don't have it on my plan but I do, and my plan is valid. Tried rebooting without success. Data and calling works. I just came back from the USA if that makes any difference.ThanksJ...
Hi, I Purchased the US Roaming add on, it shows up in my account. But I cannot make any calls. It says I do not have an activelong distance add on and this call is not covered by your plan.I have an active long distance plan as well as US Roaming pla...
Seems to be quite temperamental at the moment...anyone else?
Hi, I've made a mistake and put the wrong house number on my order for 2 SIM cards.How can I change that address? Thanks
One a 90 Plan which expires April 30. Account balance is zero. Need to chnage to a $5 plan for 5 days since I'm cancelling the account. It will not allow me to change the plan since there isn't any balance (money) in the account. tried making a payme...
So I'm from Vancouver, BC with province wide calling. When I try and call a (250) area code number, it won't connect me as it is "long distance". I've tried adding a +1, and everything but no luck. Is it just me or what is the fix to this. Thanks
Hi,I recieved a text message today from public mobile saying" Public Mobile here. Your payment is due tomorrow & there isn't enough money in your account to renew your plan. For more info visit publicmobile.ca/selfserve " Auto pay is active on my acc...
Hi! When attempting to activate my public mobile account and port my old number, the final page gave me the following error: "Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/gethelp" Target="_blank">email u...
Koodo keeps offering me to switch over to them from Public Mobile and saying it will cost the same and a free months service to start,do ya all think its a good idea,im happy with public,but with Koodoo i will get a live person for service...any thou...
hi dear my data is not enough for me just wonder if any way good price if i want to get extra 4gb data per month how much it costs? any way to get it good price ?
I'm in states. Addon already 3/4 used. Can I call the 1_855-4PUBLIC number though I don't have US talk to get more data when I run out? I have no wifi here.
I'm located in Ontario, Canada and currently have unlimited international texting and unlimited provincial calling.I will be headed to Texas for a week and wish to be able to text home on a regular basis. I would also like to make the occassional lo...
On Step 5 Payment in the Online Activation process I chose to use my credit card so that I could get the $2 auto-pay discount. I hit activate. Then it says"Sorry, your credit card transaction was denied by your card issuer, so this purchase could not...
My son's account is due tomorrow and somebody hacked his email account and he forgot his password to public mobile. Any suggestions to what to do would be appreciated
Wanted to share this since it's great ! I thought I would order two SIM cards for various reasons. 1) I would have back up if something happened (lost phone, dropped phone in water, etc) and2) would have a SIM to share if anyone I know wanted to sig...
Hi, I wanted to know what the rate is for calls to the U.S. if I don't have a US add-on for my plan. Thanks!
Hi, thereunable to retrive my pswd for self serve account, please help, thanks!clicked on forgot password link, enter email and security question answered, system said email sent, but didn't see any email from PMJudy
So I've been doing random speed test the past few weeks, as I've been following the following thread where we're discussing that the speed on PM LTE is slower than it should be. http://productioncommunity.publicmobile.ca/t5/Discussions/Is-Public-Mobi...
Hi all, I will be moving to the US to work for 4 months this summer.I have looked at the options for US roaming, including the talk/text/data bundle which is $20 per 10 days, and includes 250mb data. This would work for me, however I would *prefer*...
It's been two weeks since I activated my SIM and the porting of my phone number is still broken. E.g., I can make outgoing calls and my number shows up, but I can't receive calls (they get a 'this number doesn't exist' message). Here's the more detai...
Hi all,I currently have the $40 fall promo plan (fantastic btw) and I was wondering if it's possible to add Canada-wide calling or am I stuck with purchasing the 200 min Canada-wide LD add-on?Thanks!Will
Im using a unlocked note 5. I dunno why but my laptop doesnt want to work with my hot spot. It (my laptop) can connect to the thing and it even says Im connecting to the Internet but its a liar cuz I cant. So anyone knows whts the problem? Many thx!...
One of my accounts is showing as suspended for non payment.I deleted the auto payment and re-added the same card.It appeared to go through, but the account says:Your account has been suspended. Make a payment to reactivate your current plan.Suspended...
Confused about this add-on. Under the Plans Tab it is advertised as $20 but when you go to actually buy the addon is says $30. Whats the real cost? thanksM Edit: NVM I figured it out
Ok, so this will not impact 99% of the Community, but here it is: I was looking at a 150MB data only plan (no talk, no text)f or a 10-day period, which adds $10 to the plan for a total of $15.Ironically, I could go with a base plan with nothing for $...
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