Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I wrote to the mods too but though I'd ask here. I'm on the grandfathered UL T&T + 1GB plan an am currently inactive. Want to reactivate but on an in-market plan. Can't do it self-serve and not in PM coverage area to dial *611. How can I do this? Th...
Why is it so difficult to contact a moderator it should be really easy but it's not.... I need a moderator!!!
There is a promotion for new customers. When can we expect to have a promotion for existing customers?
A friend and I share an account with Telus. We would like to switch over to Public today for the 30$ special plan.Can we both switch over and keep our number (even if he is part of my existing Telus account)?Does Public Mobile cancel our existing pla...
i just signed up on a 42$ plan with only province wide calling by mistake...i need canada wide calling and the plan is 47$ how do i upgrade to canada wide?
I activated my new PM SIM last night and can port my number away from my old provider on April 4th. I understand that it can take a few days for this to be completed. What will happen while I am waiting for it to work?1. Will my old provider immediat...
New Walmart card reads IMEI OK. Just activated. No Rx bars on phone. Message: SIM card does not allow access to Public Mobile. No service. Please help.
I just recently changed my phone number and after a few minutes of doing so (rebooted the phone), i couldn't make any calls/texts and no data. when i make a call it would hang up right away. when i call the new number i would get a "the number you ha...
Greetings, I think its clear enough in the title. PLEASE HELP ME !! PMed the Mods. A friend said to post in public for faster response. Please help any of the mods if you can read this.
Used phone from an American network (Sprint). I still have that start up screen. I've changed the APN settings and thought I did a factory reset once already, but I am still not getting picture messages! Anything the go-to for getting back MMS mess...
Today I have activated my sim that I have purchased from PM website. Before purchasing, I verified my IMEI number to ensure the phone is compatible. HUAWEI MT7-TL10 Android 4.4.2 After activatiing and inserting the sim in the phone, when I made my fi...
I want to switch my mom over to PM, but she never uses her phone. Basically only calling for someone to pick her up or emergencies. My question is if I go with the $25/90-Day No Talk, No Text, No Data plan and purchase the $15/400-min International ...
This REALLY needs to be addressed in the website programming. I ran out of data and ended up 'changing my plan' instead of just buying a data add-on which I could have done. I had no idea that I have now lost a month's worth of paid services by doing...
I was unble to reacharge my account immediuately since i was out of country but today when i did i lost my rewards for Refer a friend, please help me.
Good day everybody. Wanted to start some April's fool subject but then changed my mind. Too many dramatic changes happenned lately even without my subject. Enjoy the rest of Sunday!
Hello everyone, I'm a foreigner, so I don't have any bank account in Canada.Under these circumstances, am I able to use public mobile service?I went to a store, but a clerk said I couldn't use it without a Canada credit card.Is that right?I do not ne...
unable to make calls or receive calls for more than a week, it's weird: there're several calls in the call history list after the issue. but able to send/receive text message. is something wrong with the phone or there's something wrong with the plan...
Hey there, I recently got my password wrong too many times and got locked out of my account. The lock said it would be over in an hour, but it's a day later and I'm still locked out. How can I fix this?Thanks
I just signed up with the 1GB $30 plan which is advertised as 3G data plan. But my phone shows LTE. Two other persons signed up I know of also getting LTE on their phone. Are we getting LTE?
I ordered a new sim card and that card is malfunctioning. It randomly stops working. I have 3 unlocked phones and it malfunctions in all of them. I am requesting a new sim. It's about 2 weeks old and it has given me the message "no sim card installed...
Hello,I went to my account to request a link to reset my password but it's not working. I keep getting this error message (see photo attached) and no email to reset it. I need to get a new sim card immediately because mine got lost. Could someone pl...
I activated my new Public Mobile sim card in store at Walmart on Thursday night (29th) and I still can not receive incoming calls or texts (though I got a completed activation text from Public Mobile). My previous provider was Petro Canada Mobilit...
PMed moderators. No response. Trying to switch over to koodo. No customer service. Website needs to be fixed still as it won't reset to email address. Such a hassle.
Hi bought a sim card at Walmart and activated a new plan today. It seems public mobile must be new to Nova Scotia as many retailers had codes for vouchers but only Canadian Tire gas station was able to actually provide them, as the other retailers (W...
this will let you send photos and receive photos ... so you don't need data on the 25$ plan!data is only required if you want to surf the internet or download movies etc?thanksjust signed up today and wonder if I need the 30$ plan with 1g data.
Hi community! I took up Public's offer to move to Koodo, and moved over my account earlier today. I was planning on activating Koodo, porting over my phone number, and then logging in to my Public Mobile self serve to delete my credit card and turn o...
When I try to activate my SIM, create an account, and set up my payment, I keep getting this:Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed.But according to my ...
Hello, Someone already has my number that I just got from K-Mobile (dealer). I don't understand how to resolve this issue without talking to a customer rep. Please help.
My self serve seems to be super broken. And it's been like this all day. When I go to the "Change Plan" page it looks like this:http://prntscr.com/iz1oow If i do to the addons page, it gives me a 404 error page. I've been trying to get data for my ph...
