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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

iPhone 6s "no service" almost every hour or two

@CS_Agent Hi, Since going from an iPhone SE to an iPhone 6s, the carrier signal seems to drop every couple of hours, sometimes every hour. I tried all the basic things like using 11.4 iOS, resetting network settings, removing/replacing sim card, rest...

updating personal information due to a move

Hello. I logged into my account to update my home address. I saw this message Update your personal information. Just a heads up that if you’re updating your address and have registered a credit card to your account, be sure to update your credit car...

Resolved! mobile Data Disconnected

I got a pubilc mobile sim from one of the exhibition. I active it and have package of $40 per month but when I try to use mobile data it says disconnected. I make all the possible settings but still disconnected. I try to restart my phone couple of t...

Resolved! the $10. text/talk 50/50 plan

Hi all,I searched a bit but still have questions. would the unused minutes/texts roll over?or clear off every month cut off date? I assume not but just thought to ask. Also whats the rate if over the limites? or just the phone simply stop working? Ma...

Resolved! VOIP.MS on a data plan

I'm new to PM, but I've had a VOIP.MS number for a long time. I have a MOTO G5 phone, which I've been able to set up to make and receive calls on WIFI though my VOIP.MS number, and can also text via an Android app (can't with the Google message app)....

Cant complete call no long distance add on ERROR MSG

Myself and two other family members both have the original fall promo 12GB/Unlimited Province wide/90 day plan. Within the last couple weeks at times it has been impossible to dial out going numbers because the system responds "Cant complete call no ...

Self serve - can't update credit card info & service is suspended

Please, someone, help me !!! My plan was supposed to be paid yesterday but my CC has expired. I only want to update the info and pay for my plan so I can use my phone again. Please, anyone knows what to do ??

Resolved! phone not working

I have no service for about a week. According to my online account nothing wrong. Can't call cant' text

Resolved! Signed up for wrong plan

So I just signed up for a public mobile plan and I think I got the wrong plan... I signed up for the 90 day 3gb plan (+callling/text) thinking it was 3gb per month when it I believe it means 3gb for the whole 90 days. I average 2gb/month in data usua...

Resolved! Are incoming calls free or does it consume minutes?

I recently joined PM and I'm wondering if this is the case in the $10 plan? Thanks

Koodo Eligibility

Hey everyone,so recently a lot of my friends and families have been receiving Koodo offers to switch and I still haven't gotten any texts or calls and I was wondering if I was even eligeble or if it only applies to certain plans and such.Thanks for r...

Unregistered sim. ?

I have an android phone. Ive been with public mobile for years. So this is not a new account. My sim has never given me a problem. Today at about:1:15pm. It said on my home screen. Unregistered sim. So I opened the phone. Noticed it also had no int...

Resolved! Sim not provisioned and not working

Hi Mods, I Just went to Walmart and activated a new Simcard and paid for the $35 plan and it was charged successfully. After i put in my SIM card to my phone, it says not provisioned and I can not connect... I tried to create self service and it also...

top up voucher

when i call 611 it will not accept my new voucher pin tonight it says check public mobile web site . is the system down

Expensive Lesson Learned

On May 25, I completed the procedure to port four telephone numbers over from Zoomer Wireless to Public Mobile. I called Zoomer on May 27th to let them know that the numbers were being ported out and find out what the total of my final bill would be ...

Call gets disconnected

I live in Canada and all calls within Canada have never disconnected, but I know someone in California. For quite awhile everytime she calls,the call will disconnect after sometimes 30 minutes,but mostly between 10 and 15 min. It seems worse the more...

International Roaming, It is nice to have you overseas as well.

Remember myself (couple of years ago) writing down a request for International Roaming, few months later, came the possibility to do so in US, now that we have travelled a long way in these matters, please can we extend the services to other countrie...

Resolved! Not receiving the 2$ autopay reward on the 30$ plan

Hello, My PublicMobile account was renewed this month via Autopay. I'm on the $30 (500 MB) plan, so I was assuming that I would receive a $2 discount every month. But I was charged $33.90 today which seems to be $30 + Tax amount (13%). Also, when I v...

Resolved! Sorry, we cannot complete your call...

Sorry, we cannot complete your call. You do not have an active long-distance add-on and this call is not covered by this plan. Get an add on by calling *611. Every now and then, when i make an outgoing call, i'll receive this message. Sometimes my ca...

Credit for Walmart activation

Hi Everyone. Newbie here.I purchased my sim at Walmart and activated it there. I haven't gotten a $20 credit after 2 bills (original and the next month) I thought the $20 came off your next bill. Was I supposed to do soemthing else?

NEW SIM CARD

I GOT NEW SIM CARD TODAY NEED IT ON AND AIR TIME IF POSSIBLE CREDIT ON ACCOUNT TALKING ONLY THANKS I DONT NEED DATA SINCE GOT A COMPUTER AT HOME AND WI FI THANKS STORE HAD NO AIR TIME CARDS AVAILABLE:

Resolved! Free 30 days

Hey everyone. Just signed up for public Mobile. I was at Walmart yesterday to set up my account so I could take advantage of the free month of service at your next renewal. The girl at the store wasn't able to do the Activation saying there was a sys...

When it comes to purchasing Sim Cards, ONLY WITHIN Canada, NOT outside

As Public Mobile is a Canadian Co, Sub-Brand to Telus, and Prepaid, IT IS ONLY shipped WITHIN Canada, NOT OUTSIDE of Canada. ALSO, You REQUIRE a # WITHIN ANY of Canada's Prov/Territories in order to Utilize this Service. ONLY thing I am not 100% Cert...

When it comes to Coverage for 3G & 4G LTE, It's ONE and the SAME

The Coverage for BOTH 3G & 4G LTE is the same, no difference. PM should ensure to make that very clear, so that some people don't get confused over this

New User, No Service?

As near as I can tell I've followed all instructions properly. Unlocked Iphone 5s previously with telus. Telus sent me an e-mail and automatically stopped my service after setting up with Public Mobile.. I installed my new PM sim card and turned o...

Resolved! Issue with incoming calls going to voice mail

I just purchased a prepaid plan with unlimited province wide talk and unlimited international texting yesterday. I set it up at Wal-Mart no problem. Tested it as soon as I got out of Wal-Mart and the phone worked. Dialed my home phone number, hung-up...

SIM card not recognized by network

Hi there,I am in the process of switching from Koodo to Public Mobile. I have inserted my new public mobile sim card, but when I go under settings and try to connect to the network it says sim card not recognized by the network. I have taken it in an...

Resolved! 3G and 4G Plans same coverage?

I am wondering are they under same coaverage? Any1 know? Thanks

Resolved! Stuck on old plan that no longer exists

Hey, after browsing PM's plans on their website it seems that the data packages have changed. My current plan is:12 + 6GB BONUS at 3G Speed /90 DaysUnlimited Canada-wide TalkUnlimited International TextThis plan is $165 per 90 days. Now, I can build ...

delay in sending texts

There is a 2 minute delay in sending text messages. I already restarted my phone and the problem still exists. Please help. thanks

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