Reset online password (forgot security question)

[Newstart2017ys]

Please help.

[Newstart2017ys]

Greetings 

2 weeks

[stonechucker]

How long have you been without service?  If it's been more than 90-days, you'll not have access to that account anymore.

[Newstart2017ys]

It truly does💖

[Zz]

Can take them sometimes around 72 hours to respond unfortunately. At least it teaches us some patience.

[Newstart2017ys]

Thank you... moderator is taking quite some time to respond....

[Newstart2017ys]

Thank you... moderator is taking quite some time to respond....😕

[mimmo]

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@Newstart2017ys wrote:

Thank you for your response. 

I need to activate a SIM on that number. Old SIM doesn't work👏

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If it was just a payment thing I would have suggested cAlling 611 and using a voucher.

[Newstart2017ys]

Thank you for your response. 

I need to activate a SIM on that number. Old SIM doesn't work👏

[mimmo · Accepted solution]

You will need to contact mods.  72 .+ Hours.

What are you needing to do? Pay for a plan ?

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, but can be up to 48 hours.
• There is no need to send multiple messages.

Some good posts/reads:

• Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions