06-27-2017 08:05 PM - edited 01-05-2022 02:17 AM
Hi,
I am trying to port my mobile number from FIDO to Public mobile and i have provided all correct informations on the "Check Availability" page but getting following error messages on clicking Continue button.
Could anyone let me know anything about it.
Your Old Service Provider rejected your transfer request. Common mistakes:
Thanks,
Noor
06-27-2017 09:02 PM - edited 06-27-2017 09:03 PM
@nooresadaf wrote:Still not working and i tried without puting Altername Number and now I am getting Required Field error.
IIRC, this error is triggered by mixed secure and insecure content and how some browsers drop insecure content on https sites. Use IE and enable insecure content. That may help.
06-27-2017 08:59 PM
Still not working and i tried without puting Altername Number and now I am getting Required Field error.
06-27-2017 08:15 PM - edited 06-27-2017 08:16 PM
@nooresadaf, it is a bug in the system. Try using account number only, no dashes or special characters, just the alpha numeric sequence without spaces. Check the I am authorized radio button first before entry. These strategies maximize the chance of success, but it is still not foolproof.
06-27-2017 08:14 PM
If the following do not help, I suggest you wait until the weekend when the current promo has ented.
Please try these:
do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number
When porting:
do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request
do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill
click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)
do not cancel your account; that will happen automatically