Data shut off but I havent used it all.

[BizzyWilkins]

My Data was shut off today saying that I used all 500 MB up but i only got the plan last saturday so thought that was odd. I logged into self serve and according to my usage I have only used 23MB?

[BizzyWilkins]

Perfect thanks I’m new to the online community so wasn’t sure the best way to contact a moderator. 

[will13am]

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@Dunkman wrote:

@BizzyWilkins

If you don't see anything on overview, that means according to Public Mobile data tracker, you ran out of data.  Usually, their system is fairly accurate in monitoring data.  

If you have further concerns, you will need to contact moderator via private messaging (faster than tagging on the forum).  Expect 2-3 day wait though...

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(include your phone number, account number and PIN)

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The data meter showing in the overview page is legal tender.  It is more than accurate, it is the official meter.  I doubt that any customer can challenge the validity of that measurement. 

[will13am]

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@BizzyWilkins wrote:

I don’t see anything in overview. But the usage history only adds up to 23MB

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The overview can contain multiple pages of usage.  The overview is the summation of all usage.  When all the data is used up, there is no longer mention of data in the overview.  It is a quirk in the system in terms of how information is displayed in the overview.  Given that there is no mention of data, the data allotment for the payment interval has been consumed.  This is why data no longer works. 

[Dunkman · Accepted solution]

@BizzyWilkins

If you don't see anything on overview, that means according to Public Mobile data tracker, you ran out of data.  Usually, their system is fairly accurate in monitoring data.  

If you have further concerns, you will need to contact moderator via private messaging (faster than tagging on the forum).  Expect 2-3 day wait though...

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(include your phone number, account number and PIN)

[BizzyWilkins]

@CS_Agent

[BizzyWilkins]

Haven’t done any streaming at all and don’t have data over wifi enabled. 

[BizzyWilkins]

I don’t see anything in overview. But the usage history only adds up to 23MB

[will13am]

@BizzyWilkins, in the overview tab are you seeing something like 23/500MB?  If you see no reference to any data then you have used it all up.