Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi guys,Is there anyone in here had lost their phone/ sim card? I just lost my sim card last 2 weeks and now I can't contact anyone. So can somebody show me in detail how to get back my old number? I know I have to order the sim card first but then w...
I was able to put all the information to activate the account, but I was having difficult time processing the payment. I sent two emails to the moderator, but I haven't received any reply. Can someone help please?
Hi, quick little question to you lovely folks! Will I be taxed based on my address or the area code of my cell number? I currently live in AB and it's my billing address on the PM system. However, I kept my ON number when I moved here. I'm just curio...
Hello,I had activated new public sim, a 90 days plan for $126 with auto pay and a $10 additional on November 8, 2016. However, today December 8, my phone stopped working.When I checked my account, it has been suspended for no money and the sim is in ...
Public Mobile Moderator still didn't reply or solve account and service issues from a request 1 month ago. Here is my message to Public Mobile Moderator Referal credits and plan billing errorsFrom:Zip To:Jeremy_MSent: 11-09-2016 09:09 PM Read: 11-...
After I activated my SIM, there was no service at all.I can access my online account; no message of error showed up. I have checked the IMEI and my phone can work with PM service. I have sent an email to PM ask for help, and the automated email promi...
Ok I couldn't resist any longer and I submitted my port request from Rogers. I double checked that I entered all information correctly in the correct order and got this at the end EDIT: sorry forgot to mention I made sure to follow the advice in the...
Hello @Dave_M I have ported 2 numbers to PM. 1 from Bell and another from Rogers. When I initially tried to port them I got message "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."...
Hi, I would like to cancel my contract that started on November 29 under the Canadian Radio-television and Telecommunications Commission rules (http://crtc.gc.ca/eng/phone/mobile/prepay.htm). I have tried emailing support but haven't received a respo...
I have been forced to publicly post on the forum because I am totally locked out of my account. I can't seem to even send an email for troubleshooting because my email "doesn't match". Is there someone from publicmobile who can PM me and get my acc...
Hello, I paid 120$ last month for the fall promotion plan and finally I had it today! However I am confused about the payment,In my account, it shows: Amount due: 120$payment due date: Mar 6th, 2017 I think this 120$ is for the three month (Mar, Ap...
Hello eveybody First of all i was having trouble to activate my account, all the informations were right but at the payment section it keep rejecting with the error of Credit card information are wrong. But on the same night i got email...
I tried to activate my sim card, but I got an error message as I was about to make a payment at the end. I tried to do it all over again from the beginning, but I keep getting 'invalid sim' message, and can't even register my sim card.
Hello I have account no for PM,Sim no, email id and i know my name as well. And now the problem is i tried to activate my sim on 19th Nov for Fall plan but i could not activate that and since that day i didn't get any response even after p...
Help. I didn't sign in for almost a year and now it say Sorry ,your login has been disabled.
my acont as been disable I need a acount reset and my acount number to transfer my number please
Hi, I signed up for the 12 GB promo on Nov 20 and just yesterday (Dec 6) my number finally ported over from Rogers, it took a while. So I popped in my PM sim and i get a message saying "sign in to network" once i click that i get a messsage saying "...
I am totally unable to register my sim card. First I got stopped during the number port portion with the alternate number regex problem. So I followed advice from this community and restarted the process with the idea that I would choose a new number...
Hi I already activated my sim card and can make calls but my phone does not recieve any callsI ported my phone number when I activated my sim cardI dont know what is going on my phone is iphone se
Hello, I popped in my sim card and try registering but it states it's unable to connect to public mobile. My account is active, my phone is a nexus 6p. I popped in my fido sim card and it connects instantly so the sim card is fitted properly, any adv...
SickNTired fo hearing just wait for mods, we are working 12 days now, blah blah blah. Wait Wait Wait. This business model is crap, the support system is crap. Should be a wakeup call for PM... If your stuff goes good PM is fine, if not, its a NIGHT...
I have removed my simtried my sim in another phone - doesnt worktried another sim in my phone - does workchanged apn settingsreset my phone NOTHING IS WORKING - phone service stopped working at 9 am EST and it is now 5 pm EST and I DO NOT KNOW WHAT...
Hi everyone, I just activated this account at app. 8:00am today. I created the account first and went through the porting the number process and paying for the account etc. I then added the SIM card to my Iphone and made an outboud call...all was fin...
they ported my number over from rogers now my account log in won't work and I need help have Sim in phone haven't paid yet and don't want to loose my number
Hi, I have made an order of the sim card on Nov 7th, 2016. Two days after, I received a shipment comfirmation email with order number attached to it. I understood their large volume of orders due to their new promo plan so I waited 2 weeks patiently...
Can any one confirm if International texting is working for you ? I just texted one of my friend abroad and he did not receive it. I had to call him finally
message from public mobile saying my plan expired and will deactivate after 90 days, has to pay on or before Dec.29, I have auto pay, and my plan expire and auto pay on Feb, 2017. Why?
I am new to public Mobile, can some one help me how to update username of my selfserve account to a new emailIDmany thanks in advance for the help
Being new to this Community and looking at all these posts, seeing that the Moderatos must be working as fast as they can .It would be nice if PM Headquater could keep the Community more up to date when there problems will be answered at lest some ty...
Hello I hope everyone will be fine. I think I had the same issue that other already experienced. I tried to activate my sim on 19th of Nov at payment section I entered all the information correct after that I submit for activation. Error appears you ...
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