[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! can't send pic text message
Don't know why. The very first day I activated my account, I can send picture message.Tried several times yesterday. Only got red error message "Fail to send".Any idea?Thanks.
Any luck getting a number ported?
I'm on day 3 of trying to get my phone number ported over. My partner got his done almost instantly and it was ported from the same voip provider. I'm not getting any replies from my messages. Did something else happen with Public Mobile moderators? ...
My sim card is not working.
I have been a customer for about 4 or 5 months and my sim has been activated. Today my phone is not working and displaying no sim message. I removed the sim and reinstalled it but I can not get it to work. Any ideas?
Why does it say plan expired when I am on auto-pay?
I just checked my account and in bold red letters it says plan expired. From the 611 text it told my my payment went through. It also stated that I am registered for auto pay
Resolved! Confused about Talk Minutes
I have the $15 plan which includes 100 Minutes Canada-Wide Talk. I was notified this morning that I have only 9 minutes left. When I checked my account online, I saw that I have 400 minutes from the Free Holiday Giveaway that I have never used. Why w...
Resolved! Keep Rewards if I Downsize my Plan?
Hi,I am on the currently offered $35 plan, unlimited talk/text, 1GB + 500MB bonus for autopay.Over time I have learned that I only need a small amount of data, a few hundred MBs.MY QUESTION: If I downsize my plan from the current $35 plan to the curr...
Resolved! Signal loss
I'm in an area with a weak signal. It varies from 1 bar 4G to 2-3 bars 3G. I can make calls and text but when it drops from 4G to 3G I lose data connectivity for some reason. I know that the PM data is at 3G speeds, but I think 4G connection is req...
Resolved! Gratuitous add-on...credit not applied
I recently purchased the US roaming add-on 1g of data for 20 dollars. I was told in a previous thread that 'any' add-on would be reimbursed during this time of covid until the end of April. I don't know if this can be done more than once but I haven'...
Resolved! Plan change mid-cycle
Hello everyone!I am thinking of changing my plan from the $15 to the $25/month plan. However, my $15 plan just renewed last week. So does that mean if I change to the $25/month plan now, I will have to pay the whole $25 and will not receive a pro-ra...
Account topped up but not taking payment
Hey my plan expired on the 30th... I topped up my account yesterday morning with the full amount it said.. but it still hasn't taken my payment and reactivated my phone... Can any one help or know what's going on and why it's taking so long
Resolved! 2 UT 1/2 UT 2 - All Circuits are busy. Try your call again later
Hello, I'm calling an 800 number: +1 800 680 0750 And I keep getting this message: 2 UT 1/2 UT 2 - All Circuits are busy. Try your call again later Please help. I found a similar topic but it doesn't help: https://productioncommunity.publicmobile.ca/...
Resolved! Community slow?
Has anyone else found public mobiles website and the community in particular very slow? Sometimes it takes so long to load a page it times out. I've been waiting minimum 45 sec just to get to the page to reply or edit.
Resolved! Change of plan
Hi,I need a change of plan, so can I able to change, and can any representative from your side can help me with changing the plan because I really tries cannot able to figure how to do that.Call me up.
Resolved! Self serve payment history doesnt show taxes??
Just wondered if this was normal? Just happened to look at it and noticed it read my initial plan charge of $25, but yet my payment card says $28.25 (which i know is 25 with taxes)... i was just wondering why they differ?
Resolved! lost my sim
hi ijust lost my number i want to reactive same number on new sim
Calling and data not working - only texting
Update: issue is fixed. Switched phones from Huawei P10 Plus to One Plus 3T. Started by switching the SIM card to the other phone. Troubleshooted the issue with no luck. Bought new SIM card and switched it in my account. Same issues. Messaging with m...
Resolved! No Calling Service, even though my plan is unlimited Canada-wide Talk included
I just signed up with Public and my phone has service. The plan I chose has data (working), unlimited text (working) and unlimited Canada-wide talk (not working).How do I get the Talk to work? I can't make calls. I get a recording saying Talk is n...
Resolved! Service Activation
I Finished signing up for an account, but do not have service yet. How long will it take?
Sim card discount discontinued April 1
Update as of March 31, 2020: As of April 1st, online SIM purchases will no longer be discounted and will return to their regular price of $10.
Resolved! Question About Plan Change and Addons
Hi all. I have unused 5GB add-on from RBC Promo when I became a PM customer, and 1GB add-on from holiday giveaway. Currently I'm on the $40 5GB plan. I don't use all the data, so I was considering switching down to the 1GB plan for $25. If I switch t...
Resolved! port number
how do i port a number from freedom mobile to pm
The pin on my voucher isn't working
I've been trying to activate my voucher but when I type it in I'm told my request cannot be completed. I waited, and made sure I was typing it in correctly.
Resolved! Rules for billing cycle for months containing 31 days
My understanding was that a new billing cycle starts at the first day of each month. Nevertheless today is March 31-st and my time usage was reset. I have 100 min/month plan and this means remaining time for March was reset to 0 and all my calls on M...
Resolved! Couldn't make payment
hello there, we set up auto payment. but it didn't charge to the card on the due date/ we tried to pay with visa and Mastercard, none of them were accepted. i used both Microsoft Edge and Internet Explore to try, but no luck. please help.Thank you,
password not working and neither is password reset form on your site...
not sure why but my clients pass we setup his account with is not working, neither is the password reset form, I tried it on 2 browsers so i'm suspecting it's on Telus end the password reset form is not working, anyone else have similar problem?
Re-set password but I forgot answer the security questions
Re-set password but I forgot answer the security questions. Please help
Resolved! Canada Wide Calling
I have a Manitoba phone number. With Canada wide calling, would I be able to call an Alberta number for free? Or would I need the Long distance add on?
Resolved! 2UT1/2UT2 - All Circuits Are busy
I've been getting this error several times per day, every day for a few weeks now in my area of East Vancouver. This is happening to everyone in my household with a PM service. I've never had this problem prior to in recent weeks. I can't imagine if ...
