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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Itinérance USA

Je suis aux USA, j'ai besoin de renouveler mon forfait en itinérance appels-textos-250mo à 20$, il n'apparaît plus dans les options, je ne suis pas capable de racheter ce forfait que j'ai acheté il y a 10 jours.

Resolved! $25 / month vs $75 for 90 days

Hi all,I posted this question before but somehow it never got published.My son is on $75 for 90 days talk+text plan, no data. He gets a $6 discount for autopay and $6 discount for being a long time customer. I see now for $25/month, with autopay, he ...

My Phone says Telus

Why does my phone say Telus instead of Public Mobile?

Resolved! "Premium" SMS

For an account with a website, I need an SMS verification code to change my email address. The website has correctly associated my number with my account, but I do not receive their verification codes. In some support articles, this website states th...

How do I bring a KOODO number over

Hi there. I have been trying since yesterday to get help. I am trying to bring over my KOODO number before my plan with them expires. I followed the directions when activating with PM and got a new number. Then I was to message them asking to port my...

Resolved! New Activation

Hi: I'm trying to activate online with a SIM but I keep getting an error about the alternate number. I am currently with Koodo and looking to transfer my number - any suggestions??

Resolved! Exiting Voice Mail System

I have listened to the voicemail message and then deleted it by pressing "7" .What do I press now press to exit the voicemail system? I tried a number of keys. I keep getting the voice prompt "waiting for your response" I just turned off the phone ...

funds transfer

Hi,I need help getting Available Funds back into my bank account. I did the payment thrice by mistake. I want to get the payment back to my account. please help me with this.

35$ plan 1G

Hi,My partner and I are looking at the following plan:35$1 GB Data⁴ at 3G speedBonus 500 MB with AutoPayUnlimited Talk Canada-wideUnlimited International Text and Picture MessagingWe are some questions though before making the switch:- Is there an ac...

Credit card charged multiple times by Koodo?!

Hi, I assume this is a moderator question but they don't make it easy to send a private message. When I was first signing up for the service, I was being given errors that my credit card couldn't be charged. I tried this multiple times of course, and...

Number not porting

I have activated this PM sim last night but until now I can't be reached. Help!

Sim card not working

I am transfering my service form KOODO to Public, now Koodo's service is stopped but my public service is still not available. What should I do?I bought the card on Saturday, November 30 and activeated it the same day.

double payment

i added $45 to my account and it double added. anyone had this happen? does it just stay there unitl next month?

Set account up

Would like to set up on libe need sin card

Resolved! change my number

when registering it advised me to keep my old number and request a change. I dont see where to change the number (to keep my current number from another provider, i think this is called porting?)

Porting Number from NetTalk

Hi,I activated my PM sim yesterday, and when I was signing up, I choose option to port my NetTalk number. I could send and call from PM now but when I call to my PM number it goes to NetTalk. I think it is not working properly or will it take time to...

Data

Hey everyone .. I switched to public in November very pleased so far ! But I thought I read some ware the was a promotion at that time where there was some free data to come of which I didn't get . Not a big deal but curious . Thanks

Resolved! porting problem- cannot receive any incoming calls

2 problems:1, I transferred my fido cell phone # to public mobile at 5pm Dec 1, 2019. But until 9:48pm, I still can't receive any incoming calls.2, I never turn my cell phone option of "mobile data" on, but the data usage shows 600k has been used.

Resolved! Cancel my daughters account

So we have signed our daughter up for another carrier and would like to know if this will cancel the public mobile account as my credit card info in on the file for auto payment. we have been trying to log back into the account to remove the card but...

Resolved! Unlimited international texting question

Can this only be done if you are in Canada ?If you travel to the US or Europe what happens ?

Resolved! Unlimited incoming calls not listed on pamphlets

I signed up this weekend and the pamphlet I received does not list unlimited incoming calls. I do see it online under my plan. Does anyone have literature that lists it ?

Activation experience

We went to the Wow Mobile booth yesterday trying to purchase the PM SIM but was told they sold out. Then we went to Walmart, was told they had PM SIM but the PM website was down so they couldn't do any activation on the site... That was our only purp...

Change credit card for auto payments

How do I change my credit card account for auto payments

How to get back my very very very old phone number?

Hello everyone, I had a phone number two years ago from Bell. I ported it to a different provider back then and canceled later on. Now, after two years, I am interested in getting it back. This can not be ported since it has not been active. I dialed...

Resolved! Just got SCREWED out of my referral rewards

Very pissed off right now. Sent son down to set up a Public Mobile account. He phoned me to ask for my "code". This was news to me as all my earlier referrals used my phone number. Quickly went online to check my account for this "code" but.........

voice message

Good evening,I just joined Public Mobile this afternoon. I've set up my self-serve account online and now need to set my voice mail. Can someone tell me how to do that? Thank you.

Resolved! Block my number

Is there a way to block my number when I'm making an outgoing call?

Locked out and no help from moderator

I'm really ticked off and thinking of cancelling. Been locked out and when I get the email to assist in getting back in it says I've timed out. 3 times this has happened, I need to put my plan on hold by midnight but am not getting any replies from t...

Resolved! Referral

Hello,I joined Public M. yesterday. I forgot to bring the "code" of the person who referred me to P.M. with me to the store (London Drugs). I have that number now and would like to give it to you to get the $10 off my first bill and the $1.00 off my ...

Is self serve not working for anyone else?

When I click on My Account, I get a blank screen. I have tried the self serve page on my mobile device using a different connection and it also goes to a blank screen. Is this a network issue? I need to access my account ASAP.

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