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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! flash sale question

what happens when I downgrade plan,15/mfrom the bonus offer 25/m

Resolved! Light Phone II Not Receiving Incoming Texts

Hello all,Was wondering if anyone else has a Light Phone II in Canada, specifically BC. I'm not receiving text messages, but I can call and send messages on my phone. Any help would be awesome. Thanks!

Resolved! Making a payment

Is it possible to have autopay withdraw from a chequing account? if not where can payment vouchers be purchased in Grande Prairie, Alberta.

Resolved! Problem transfering from PM to Videotron

As the title says I'm having problem porting my number to Videotron. I can make outcall but any incall goes straight to PM Voicemail. Any ideas? Thank you.

Resolved! How does it work?

So, just to confirm, add-ons are carried over to the next month until completly used up but in-plan minutes and data disapear and renew every 30 days. Or are they carried over as well?If someone could clarify things that would be great.Thanks,Daniel

Issue with the reward

Hi I was given a 10$ credit with the promotion code due to my SIM card was delayed in shipping to my home. But I tried the promotion code, the system told me it's an invalid code. Is there any limit or timeline to deem the reward?

Resolved! Says account is suspended

I just activated on December 5, but when I went to register my account today it said my account was suspended and to make a payment. So I loaded ANOTHER $40 it still says my account is suspended andYour plan expired on Dec 5, 2019.Top up before Mar 4...

texting image problems

for the last couple of days, whenever i send an image i got this error can't send your message right now. will send when the service is available does anyone experiencing the same issue? or just me? thanks.

Call forward to voicemail - enable/disable

TL;DR I have found info on setting/disabling callfwd no answer but the official documented method doesn't work. My application is an occasional use mobile phone which will also replace my land line (with number porting) for younger kids to use when n...

Resolved! Missed Rewards in October, still haven’t gotten those rewards yet

Hello! I have 6$ in rewards applied to my account every month, but on October 25th the rewards were not applied and I was told they would be applied to my next bill. However, only 6$ in rewards were applied to my following bill instead of the 12$ tha...

Resolved! INTL Long Distance

Hi,I do not see The Netherlands (Holland ) on the list of countries for INTL Long Distance.Does anyone know if this country will be added in the near future?

Resolved! Free Holiday Giveaway: 1GB Add-on

Hello the free hoilday giveaway 1 GB, I got it !! but if I dont use it this month do i loose it ?

Resolved! Autopsy and reloadable credit cards

I am using Koho. It's a reloadable credit card. I added $45.20. My due date is the 22nd. I am on the $40 plan. My account shows that I owe $40. But, I think the autopay will either charge $45.20 ($40 plus sales tax) or $43.20 - i.e. the $2 autopsy...

How to redeem rewards

I think I'm finally signed in but how do I receive the 1 g of data and international calling free. I've been a pm customer for 10 years and payments come out automatically. Originally grandfather plan. Not crazy about this online thing

Resolved! Billed for holiday promo 1Gb

I had the holiday promo, and now am being billed for the 1gb data.

Resolved! Changed plan and now my data is gone

I changed my plan for the NEXT month to be 5gb instead of 6+2gb. Now I login and see I only have 5+ something remaining for data for THIS month, even though I changed the plan for NEXT month, as I paid for this month at the start of this month (if th...

Resolved! Does Long distance Charges Apply When Calling Within Canada

When making local phone calls within canada. I get the automated message of "please hold while we transfer your call, long distance charges may apply". Is this true or do we get free canada wide calling with the 25$ plan?

Resolved! Free data

The free 1GB of data just given, how long will that last? Will we always have an extra GB or will it expire?

Resolved! LOYALTY DISCOUNT

My account was created in August 2018 - how long will it take to show the $1 discount?

Resolved! I can not get access to my public account

Resolved! Lost sim card

I lost my sim card edited by computergeek541: phone number removed

Resolved! Public Mobile start up problem - no incoming calls

Just recieved the SIM card in the mail, activated it, and transfered the phone number. But the phone does not receive calls or texts. It can dial out, and the phone number is correct. What am I doing wrong?

why would my text file download

does not work, I cannot send or download pictures via text, my internet works fine now

Resolved! Unable to make or receive call and send or receive messages

Hello, My daughter's phone's payment plane just got renewed today and she cannot make or receive calls. Also, she cannot send or receive a text. Need to address them as soon as possible. Thanks!

Resolved! Can you change your phone number?

Hello everyone! I was just wondering how much it costs if any to change your phone number and how I can go about changing my number. Thank you!

Unlock network sim

How do I do this and why is this so hard to get an answer. How do I get the puk?

Resolved! Free gift

Can someone tell me how I can redeem the free gift?

$10 plan no longer available

Hey all, Posting this question for my dad who has been using the $10 plan for a couple months now. We noticed that the lowest cost option is now $15, which has more minutes and texting than he needs. Was wondering if he will still continue to be char...

data usage

I just renewd my plan on the 12th. I just got notice that my data is 75% used. When I checked my account I should still have 2 free promo 1g that wasnt used ( hoilday promo and public moblie love back in Aug) they were both there before I renewed my ...

Resolved! Using voucher without plan?

Hi, is it possible to purchase a Public Mobile SIM card without a plan? The intended user will not be making many calls or texts per month, so I’m wondering if it is possible to purchase a $10 voucher for their account, and have funds deducted from t...

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