Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I have used all the minutes in a Canada wide plan, is there a way to but more without changing the plan?
Now that 2 Oracle's have gone off into deserved retirement . I would like to know PM 's criteria for picking Oracle's. Thanks.
It seems that PM is allowing SIM purchase by PayPal https://store.publicmobile.ca/cart . Will paying your self service account with PayPal soon be an option here?
Do I need a new SIM card to change from virgin mobile to public mobile?
Hey, so I'm able to get into my voicemail and listen to my voicemail remotely but I accidentally deleted a msg and then when I try to go to retrieve recently deleted messages by dialing 19 or *3 through the options they give it says invalid entry.. i...
Are you able to see which person or number has signed up under you? Also, I currently have $3 discount each month, does that mean I have referred 3 people?
Do you need another number for call forwarding or does Public Mobile give you another number. I have seen the article about call forwarding but doesn't mention anything about the other number needed.
I am a new member to public mobile. I selected the $15 plan woth autopay option. ImI looking forward to add the 1gb 4g data add on. So does the 1gb 4g data grts activated only after i consume all the 250mb 3g data i have. Or can i use the 1gb data ri...
I'm using a Samsung s8
I purchased a new connection today. Internet and messaging work but I'm not able to make/receive calls. If someone calls me, then it goes straight to voice mail. I'm using Honor 9i.Can someone help me with this?
Hi, tried to send a support ticket but they had an error logging in even though it logs in here just fine.Need help getting new username and password for my account. Thank you!
Hello, I'm new and trying to port my husband's number from Telus the bot says it could take up to 2 hours to port a number but it's been longer than that. Tried to summit a ticket, made it to the end of all the questions and can't submit for some r...
Someone left me a voicemail that there is something wrong with the phone number that I transferred from other company.But since there is no customer service not sure what is wrong nor to get idea what's going on
When I call someone my name doesn't appear.What do I do to put my name on the phone with my number
There is an individual sending me texts everyday, exactly at the same hours every single day.I called him today and I said to stop it but he is refusing to send texts from his phone How can I block his phone number.
I received 2 messages within minutes from each other saying its from Public mobile and that unsolved complaints I should contact CCTS etc.. The text came from 5129 instead of 611 and I was wondering if it is a valid text
I lived in Toronto,I have $10/30days plan ,50min Canada wide talk and 1GB promotion data credit,I will go for 1 weeks vocation to Banff Calgary,according for my plan can I use that 1GB data in Calgary or I need buy data add on ?Does my phone call sti...
Hello, Community! Help, please. I am in the U.S. Yesterday I purchased the $20 roaming talk-text-data plan. Texting works fine. I haven't tried talk yet. Problem: can't access the internet. I enabled Mobile Data and Data Roaming. I have APNs: Mobil...
I already have a regular 45 dollars plan every months, and I want to get US roaming adds-on, 25 dollars. It said I need to get the plan that I already have together with the Roaming adds-on, in total 70 dollars. The fee for the monthly plan has been ...
I am trying to change the credit card for autopay. I can only disable the autopay and then when I try to set up auto pay again with a new card, the old card is still there. It won't let me change to a new one.
I ported my old wireline number 5 days ago. day 1 could call out, day 2 recived calls and texts, all are working fine on my PM sim. but did not get successful transfer comfirmatiom from PM. my old wireline still can call out. day 5 wireline company ...
I've cancelled my public mobility but would like to keep my existing phone number. What do I do to transfer my number to the new provider?
Hi there. I currently have the $40 plan. I am going to the US for a month and would like to know what is the most cost effective way to have unlimited text while there and phone to Canada ( unlimited not requured for phone but reasonable amount of mi...
Been a member for just over a year, shouldn't I get a loyalty reward?
Hi,I need to know whether Motorola Moto E4 (4th Gen) XT1767PP, 5.0-inch LCD, 16GB, UAndroid 7.1.1, is compatible with your network?Thanks,Agha
SIM card registers, can find the network but not connect. Verified phone is unlocked. Unsure of next steps can someone please help. I've rebooted and tried manual connection but no luck so far.
Data is being used without my consent! I pay for basically nothing
I cannot connect to the internet. I just put my SIM Card in the slot. The phone works well. But, no internet. Did I miss something?
Hello everyone, Please help, I setup my account on the 6th of February 2020, and typed in the referral code and even got the little green check mark. I did my setup online. And it has been more than 72 hours. How do I submit a request for help to loo...
Recently my phone started registering as No SIM randomly meaning I received no texts or phone calls. I would just turn it off and turn it back on and it would be fine. However this was happening about once a month and is now accelerating to a few tim...
