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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing plan can't get into selfserve

Trying to change plan can't get into selfserve won't let me register

Resolved! no data?

Hi, all of a sudden today, my phone doesn't work, no data. I don't think i went over, it is impossible, as I did not use my phone differently than any other months. I am wondering if this have to do with my add on roaming plan last week?! But that sh...

Resolved! Referral code

Just activated a new account. However I did not enter in the referral code properly. I thought it was the phone number but later confirmed it's a code. I have already completed registration, can I add a referral code after the fact? ThanksShirley

Resolved! Is Israel on the list of International Countries to call

Quick simply question. When buying the International Calling add on, is the list of countries displayed the actual total list of countries or are there more. Specifically would like to know if one could call Israel with the International add on? Aski...

Re: Sim Card Invalid

I tried porting from telus. Now telus sim is disconnected but Public sim is not connected too. Any thoughts or advice?

Telus number deactivated; still no service

Of my two Telus phones; One ported July. 30, within minutes, the second number did not port; but credit card charged, account established. I just got email at 3:00AM today, August 1, that my Telus number is deactivated, I called and get "Number no lo...

Default language

My language was sent in French when I set up my account how do I change it to English

Network Lock

Hi. My question: I bought a Public Mobile plan and sim then activated/registered. I then installed it in my Samsung SM-G950W. The phone and SMS did not work. I took the phone and sim back to London Drugs where the sim and plan were purchased and ...

Rewards

Do I still get rewards I earned before to deduct from my bill if I changed my plan?

switching phone number

i recently switched from koodo to this and would like my old phone number back but it says that it is not valid, how can i get it back

Resolved! Canada-wide talk

What does Canada-wide talk mean? For example, I take my phone to another province, am I able to call anywhere in Canada? Or I can only call anywhere in Canada from my own city?

Puk code

I need my Puk code. I just got my plan on the 24th and my sim card said I needed a puk code.

Sim Card Invalid

Hello guys, I was trying to activate my sim card and port my number from another provider. The payment went through my credit card but I got a message says that account not activated, pkease contact public mobile. That was around 5 pm today and so fa...

Voice service is not available when I have roaming add on

I bought a 10 days us roaming plan with unlimited call, text and 250mb data. When I made phone call in Chicago, I got voice service is not available. Mobile provider is automatically set to t mobile.

charged twice

i chose the 15$ plan and paid for it the first month but this month i checked my credit card ive been charge twice this month how do i solve this as get my money back

Travel usage

Hey everyone! Is there a way to use these plans as I travel across Canada? Do I need to be local in my area to use phone mins or can I use the phone as I travel? My other provider would charge Long distance charges if I was in another province callin...

mobile data

My plan will be renewed on August 5, but I have paid for my data now, because my data has finished before the due date. I’m still waiting for my data to be activated but it is not working. Can anyone help me out in this regard?

Resolved! Plan for out of Province Student

Hello, I am trying to figure out if Public Mobile would be good for my daughter who is starting University in Montreal, but her home Province is BC. So, she would be in Montreal for 8 months of the year and BC for 4 months. Is it possible to keep the...

Resolved! Moderator team

How long dose it take to get a response from the moderate team I sent an email Sunday with nothing yet Iam trying to port in my wife phone number to an active public Mobile number thanks

simcard

I have everything done to active my phone my payment has come out but now my sim card says not activated... help

Resolved! USA Calling Add On Not Working

Hi, I purchased a 200 US from Canada minutes add on to my plan earlier in the week. On the same day I called the US no problem, spent maybe 15 minutes on the phone. Tried calling another US number today and I keep getting told I have no US calling pl...

data only works for some apps

some times like today, I have my data on, and it was only working for certain apps like the browser, but not others like google map: could open it, but could not navigate or search, when I connected to wifi then maps was working.

Sim card

Sim card said not registered or provisionedfor a month. Was emailing public mobile and finally got It figured out, then it worked for a week and then doing it again? They wont answer my emails and I have this month paid and next. I've spent $100 on a...

Long-lasting calls (>30 minutes) dropped for months

I've been a Public Mobile user for over a year and while service has generally been great, any time I stay on a phone call for more than about 30-60 minutes, I'll get a dropped call. This has been happening for months, ever since I started with Publi...

Unable to register new account

I have attempted 5 times to register an account, keeping my old cell number. I get all the way to payment and I can a generic error message and to contact public mobile for help.

Resolved! Invalid Sim?

I was trying to activate my new PM sim card when the internet conked out. When I tried to go through activation again it told me it was invalid sim number.Did I do something wrong?

Plan change didn't take effect

Just before my plan expired, I thought I had upgraded from the $25 to the $40 plan. I chose to pay the amount due, and indeed was charged $40, but my plan did not change on the due date as expected. I've now used up almost all the data of the origina...

Tranfering to a new phone

My phone was lost and destroyed, I want to keep the same account but transfer to on new phone. How can I do that without having to make a new account?

Switching over

Thinking of switching over to pm from koodoo and we want to keep the same number. My wife and I are on same account with koodoo how do I switch one at a time to pm so I can get referral discount?

Money.

I had about 17 dollars in my account, ready to go for the next payment which happens to be today. Well i get a text message saying “thank you for your payment” i thought that was weird because i don’t have auto pay set up. I go into my account, i hav...

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