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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Will this phone work on Public Mobile?

The phone explicity says it "does not support the telecom CDMA 2G 3G network".It also says it works on:Network: GSM850/1800/1900mhz 3GWCDMA850/1900/2100mhz 4G Wondering if this will work on Public Mobile? Sorry, that's all the info I have.

Resolved! I wonder what's eating up my data usage?

Hi, I'm on the $15 monthly plan so I only have 250mb of data. That's really all I need. But for this month that just renewed on March 4, my account shows that I already used 170mb of data. All happening on March 5. I'm always on WIFI and have the...

Voicemail not working

I can access my voicemail, but it’s not activating when someone calls me.... the phone rings for 4 or 5 rings, then hangs up. Was working fine a couple of weeks ago. Went through all menus but everything seems correct, same as it’s always been.

Resolved! Blocked Callers Able to leave voicemail

Hi, my subject says it all. I'm having a bit of what I feel is a technical issue so maybe not perhaps a PM issue. I have a Samsung Galaxy A8 phone. And I've been noticing that I still recieve voicemails from blocked callers (spam numbers, and persons...

Resolved! Spam Numbers - Unwanted Calls

I recieved a call from a spammer who had stolen the number from the National Guard. The national guard is quite aware someone is using their phone number for fraudulent purposes. They did request that in the event I continue to receive spam calls, I ...

Resolved! unable to resume account (account suspended due to lost phone) registered new sim card

phone was suspended because phone was lost, purchased new sim card and registered to publicmobile but unable to resume service or make payment. Payment option buttom is greyed out. Getting error "There has been an error while resuming your service...

Resolved! Compatibility help/flip phones

Hi, I'm looking at replacing my old smartphone for a flip phone but I dont see the kind I'm looking for on the compatibility list. It's called the Nokia 2720 Flip, it's kind of new, released in September I think. All the descriptions I've read say it...

Resolved! Trouble getting started

Hi there, I just got my SIM card from Walmart and went through the Sign Up process which involved a number port. All seemed good and entered my CC info, but it sat on processing for a while and then came back as Unsuccesful. It pointed me back to the...

Resolved! ATTN: Account number help

I lost the paper they gave me with my account number and I desperately need it. How can I find it? thanks

Resolved! Voucher PIN code not finding

So this is my first time to make a payment. I haven't activated my account yet. I bought my voucher card at London Drugs. And I followed the instructions and tried to activate my SIM card with the voucher cord. However, after trying several times I ...

Resolved! Unlock My Phone

Hi I would like to unlock my phone I had bought from public mobile in 2014

add-ons for a month

Stupid question......can I do 3 ten days add-ons in one transaction or do I have to wait for every 10 day period to expire before starting another?

Resolved! Need moderator help

Because I'm coming from Kudo, the self-serve porting feature tells me I need a moderator to provide assistance. How do I do this?

Account sign in

My eldrly father does not have any information about his account. We need to update his creditcard on his account. How do I do that?

Resolved! When will phone be turned on?

Updated my cc info same day they turned off phone. When will it be turned on and how do I verify.

Resolved! Text said I don’t have enough money to pay my next bill when I do

I received a text saying I have insufficient funds to pay for my next bill which is issued for tomorrow. I checked my account and I have more than enough to pay the bill. I also have it on autopay. So I am quite confused.

Card not registering

This is either the second or third time this has happened to me and is utterly ludicrous... I have tried all the suggestions but my new card wont register. It has money on the account, i have reentered all the information repeatedly, i tried capitali...

Resolved! Shady Business

My mother in law went in and activated a new account at one of your locations, due to references from myself and my wife. We've been big fans of public mobile and finally won her over. The owner of the location asked her if she had the referral cod...

Resolved! Data Add-on

I have 7 days left in my 30 day term and I've used all my data. If I add an add-on with more data but do not end up using the entire amount, will I lose the extra data when my term renews?

Resolved! how to save battery in my tablet when the sim isn't in it?

I noticed that my tablet still connects to the cell system even when the sim card isn't in it. I can't do anything cellular (but it does look like I might be able to make emergency calls??), but it has little bars to say how strong the signal is and...

Resolved! Samsung s8 Data toggle not show for quick access

Hello Team, I checked and try to find data toggle for my Samsung S8 canadian version, how ever I have to do manually from network settings each time. How to add toggle when we swipe down,like wifi or flight mode quick access?I would appreciate any...

Transfer data from one account to another

How can I transfer data from one of my active accounts to another one of my active accounts that I don't use.

Oh no! It looks like something went wrong, but don’t panic.

Been trying to change my old sim card to a new sim card, but this blasted error keeps on showing up all day.

changing plan is not working

I am trying to chnage my plan but I keep getting an error and blank page , you need to restart yoru server or fix the issue.

Plan expired, amount due: 0

My plan has been expired and when I try to reactivate it doesn't give me an amount due or let me top up my account. I get an error screen most times that tells me to log out and try again (which doesn't work). Nothing involving the changing of my pla...

Koodo data breach

https://www.iphoneincanada.ca/carriers/telus/telus-koodo-data-breach/ The Koodo email reads:"On February 13, 2020, an unauthorized third party using compromised credentials accessed our systems and copied August/September 2017 data that included your...

Resolved! Self-serve login disabled while account valid until tomorrow

Hi, I tried to use autopay to credit again my account just before the 90 days inactivity deadline (I was abroad so I removed autopay). My account is valid until March 7th and I have to pay by today March 6th to reactivate my account. After reading ad...

Resolved! add on: 400 min of international calling not working

I purchased 400 min of international calling along with 1 GB of US data for my daughters cell while she is in Florida. The Data is working but i can't call her and she can't call me. Cell phone has been re-set and both of us have tried adding a 1 the...

Resolved! i ported my number 1 day ago. When someone dial get message "1 UT 1 person you are calling is unavai

i ported my number 1 day ago. When someone dial get message "1 UT 1 person you are calling is unavailable. My phone can receive texts, text images, and also surff. I can also initiate calls ok.But i cannot receive calls. Which is very strange. Can so...

Clarification re: unlimited international texts

It says "Unlimited International Text and Picture Messaging" so does that mean video is not included? Also, does this mean I can send and receive texts from any area and country code at all and it is included?

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