Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey everyoneUsing an iPhone 7 and I cannot recieve any SMS texts from users with WIND mobile. Any suggestions with this? I've done the factory reset on my phone with no success. Note: I transferred over from WIND a month ago. Could that be it?
Hey all, i have one SIM card left for anyone who wamts this promo !Let me know
I've reached PM through several channels, but not getting help since 3 days. My wife activated her SIM 3 weeks ago - she used my rogers number as alternate number. Even though she ported her Chatr number and all calls from her cell shows her correct...
Just ported my number but when someone calls it's still going to my old VM. Does that mean the number is in both switches? Outgoing calls are working fine.
Hello, just thought I'd share my experience so far... When I learned of the 4GB promo plan I decided to switch and contacted PM on Facebook for a solution because I'm still tied to a contract. I was provided with a useful solution which was to sign u...
has anyone tested their cell data speed?i was told public mobile offers 4g, which is why i transfered from my unlimited 3g network.however, when i tested my network speed using both speedtest.net and google, i got at most 8mb down and 1.5mb up, which...
I'm a new member and just wanted to say that this is a great community! Learned a lot reading the forums, but also started to get a bit nervous with all of the errors being reported. Took the plunge and ported my number from TELUS on a Microsoft Lumi...
How to do a test on MMS and basic text message?Does PM have its own test system?
I have a spare SIM you may have. Private message me if interested: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215 I'm in Nanaimo so it would be a remote activation, unless you wish ...
I tried to dissuade my brother from signing up with PM due to the myriad problems with the application. He wanted to try anyway. He is currently on Telus. We went through the port screen, got to payment, and the site hung. Tried it a few times. We ca...
Hello, I had set to future date for the 12gb fall promo plan which was suppose to happen today but it didn't work. Instead it renew for the old plan which is the 4gb 120 dollar plan. I have autopay setup. How can I change the plan now?
With Rogers I could forward my texts to another number (when traveling). Is that possible with PM? If so, how? If not, when I go to the US, will I receive incoming texts if I don't sign up for a roaming plan?
Hey guys, So my CC is showing an unable to verify notification. I did post earlier someone mentioned only 2 accounts are max on 1 credit card. So I was trying to start the new ones without the "Auto pay" and i'm still getting this error. Is this ...
I'm not sure if anyone else received their sim card with this card, but I just noticed if you look at the orange circle, the expiry date is Nov 30?? Don't hold your breath...go with the Nov 20 deadline, but just saw this earlier today.
hi my card are good and normal for 2 day, and after 2 day my old sim still working and i cannot recieive call with PM Sim. Is it the porting problem ? How can i report my number ?? Thanks
Since the current promo is basically over, and humans (me) are impatient creatures, what is Public Mobile's next big move to make waves in telecommunications and help us users recruit subscribers to this community for those sweet sweet referral rewar...
Lot of customers are facing porting issues without any incoming calls/text for quite some time now. PM charged our credit cards for the services that they are unable to fulfill in a timely manner. Are they going to pro-rate the service plan now and s...
Hi!I wanted to pass this along in case anyone else was having trouble. My phone worked like a charm, but my husband'a didn't have data. The rest of it worked for him - phone, wifi connection, etcI found a fix from 2015 about checking the APN settings...
Hi all: Could someone please educate me why I can not send pictures to a friend via sms?I have noticed its not working when wifi is ON but I can send picture when my Mobile Data is enable, of course I don't want to use mobile data to send pictures be...
System error 404 server not found after submitting payment page. Now my old bell service has been discontinue but my new PM service has not been activated and the PM sim is showing no service! Not sure what to do. Please help.
I registered for Public Mobile two days ago and I decided to sign up for a new number while I wait for a porting of my Koodo #. Apparently, the porting was successful and my Koodo account got deactivated for that number, but the number I got after th...
Hi,I accidental made a double payment and contacted admin (Syed) says I cannot get a refund for one of the payments. He did not even offer me an alternative solution and just put a wall up. What kind of Customer service are you providing public mobil...
I ported yesterday and my credit card got charged by PM but apparently my porting has not been completed yet since I can not receive calls or texts. I have sent private message to @Mary_M with all the required info but still my issue did not get fixe...
Hey guys, So I was thinking of adding my whole family into public mobile for the 40$ plan. I just went out to buy 5 sim cards but my family won't be back till tuesday. Is there a time limit on when I can transfer a number over?
I have been locked out of my account, forgot my password now it says I have to wait an 1hr to get bk into it and I'm trying to pay my bill plz unlock it so I can change my password!!ThanksTLC
Just port in from Fido.It is an Iphone 6s, unlocked. Fido just stopped my service, and I try to insert my PM card, it is keep saying invalid sim card, I tried everything like reboot or whatever.My account is avtived and payment was charged. Can someo...
@Mary_M @Caroline_D @Jeremy_M @Brooke_C The time is now 5:43pm EST. The above Mods are still here trying to help everyone out.I came on board totally understanding the advantage and limitation of Public Mobile. I was told that normally there are onl...
Mother in law had to cancel her credit card (computer hack), and is now unable to access her account. She would like to take adavantage of the 12GB plan before it's too late. Account seems locked, security questions do not work. We tried to get her h...
Hey community 5 days and counting, I'm getting a little anxious here my wife's number I ported over is still not gone through properly.I've PM'd mods(since Tuesday 15th), and used contact us form page, and also have another thread that I mention abo...
Hi all I signed up for the 3mo/12GB plan and activated with a temporary number. Now I am trying to port a number from PC mobile and have been getting the following error:"We are experiencing difficulties in processing this request. Please contact Pub...
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