Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I have a question if someone referrs 20 friends to public mobile and he got $20 in the referral bonus and is he got $20 every month
hey guys, I have been helping a lot of people switch over but they, and myself have noticed the main site is very slow to load and some times on page 1-2 or 2-3 of activationg it hangs that long an error message comes up. What is going on there? are...
Hey guys, a few months ago i reffered my first customer, we both got $25, then that promotion ended and I reffered some more and we both got $10 now I do not get anything for reffereing them right away, only the $1 per month discount. is this right o...
Installed new sim into iPad mini and not able to use yet. Shows 4G full signal and still won’t connect. What am I doing wrong?
I manage multiple accounts on Public Mobile. Currently 8 active. I dread going onto Public Mobile's website. Every. Single. Time. At least one page takes minutes to load. The log in page might take a few minutes to load. If the log in page loads righ...
Can you help me. My data ran out and I put a $100 200mb data add on on my account but it’s not working.
I put through a number change two days ago and it still hasn't gone through. I'm connected to the public mobile network but can't send or receive calls/texts. I was switching from a koodo # and got an email from them about number switch so not sure w...
How much extra money I have to pay if I use more data then my limit
Hi, I have a bit older phone, Nokia 500, working well with Virgin, Fido and now Public Mobile. No issues with the service at all. The problem I have is the following: - When I try to copy or just create the contact to be saved on SIM card, I am getti...
Was looking at the data add-ons for US roaming. I do not need voice or messaging just data. Does anyone know if these are LTE or 3g?
I have lost Phone service and Data plan is not working
Hello!So here's the issue.. My wife had a public mobile a long time ago that went inactive. I tried to reactivate that same account about a month or so ago but found it to be blocked/disabled. This week I bought her a new sim card and attempted to cr...
Is there something wrong on the MOD end? Been in communications with them, with good response time from them, but they’ve stopped responding all of sudden. Can someone please respond - it has been over 72 hours?This is truly frustrating.
Hello, I am in need of a puk code please.
Hey, PM Community.I've let one PM account expire for good (after sitting for 90 days in the suspended state). Will I be able to reuse the e-mail address for the expired account again, to create a brand new account?Quick search across these forums did...
I switched to public yesterday but havent been able to receive calls since, i set up my voice mail and everything
Hello,yesterday I received a free SIM card at Montreal airport loaded with a promotional $15 CAD deal, with 250 MB data and 100 minutes plus unlimited international texts for free. They guy said I would be able to register the SIM and upgrade my plan...
I have an iphone 6s and data has stopped working. I have tried resetting my APNI have tried resetting network settingsI have tried resetting my phoneI have tried reporting my phone is lost/recovered I have LTE signal but to no avail. It just prompts ...
Outgoing problem: when I call Toronto local phone number, it said “you don't have active long distance add-on and this call is not covered by your plan".Incoming problem: when somebody called me, it didn't show any incoming call record.I can send tex...
Hello, I just got a public mobile plan and I was wondering whether sending pictures and videos in text messages counts as data used as part of your total allowed monthly data or it counts as unlimited texting under my plan which has it. Also was won...
Winning Rewards from Public Mobile?
What Canadian Banks visa debit cards are accepted by Public Mobile?
please help! I can't send or receive picture msgs or MMS msgs. Are my apn settings maybe wrong?
Helim wondering why phone is not registered on networkwhat is the issue.please help
Yesterday I purchased 2 Public Mobility sims for 2 iphones and set each of them up with new phone numbers using the $15 plan. I am able to send and receive calls and also use the data to access web sites. I can also receive SMS messages but I am havi...
My daughter uses this phone and has plan with 250MB of data. We have turned off cellular data use for practically everything on the phone and disabled background app refresh. This morning we entered the new data cycle. Phone was in our home, on wi-fi...
I need to add more data but when click on https://selfserve.publicmobile.ca/I just get a blank page on my computer and on my phone. Is the down everywhere? When will it be fixed?
Bonjour @CS_Agent Il est impossible d'accéder à la page du libre-service, elle ne charge pas. J'aimerais transférer mon ancien numéro de téléphone qui était avec Koodo prépayé alors je dois absolument accéder au libre-service; pourriez-vous m'assist...
Hello, I just switched to Public from Freedom. I have a new number and did not want one. Who do I contact to get this fixed?
