Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

how many bands must match new phone

how many bands must match when buying a phone? willmyphonework says its compatible with some..i was looking to buy http://www.canadacomputers.com/product_info.php?cPath=30_415&item_id=114423 , LTE B1/3/4/5/7/8/20/38/40,CAT.6 ; WCDMA B1/B2/B5/B8 ; GSM...

I lost my Phone Number

I wanted to stop my service for 2 months since I was out of the country. I stopped my service on December 7th and I just logged in today to My Account and saw my phone number got deleted because I didn't have a payment by Jan 8. I thought stopping pa...

Resolved! Service won’t turn on

I put top up vouchers on my phone and still says I don’t have an active plan. Please help. Need this phone for work

Resolved! SIM Card Shipment

Hi there,I've received the shipment email on Jan 4, but I haven't received my SIM card yet so it's been more than 3-7 business days. Could I have help in regards to this? Thanks!

Can't send or receive pictures

APN settings are good can no longer send or receive pictures just says sending pictures.... And don't get any either through MMS...

Resolved! Phone got wet and does not work any more dunno if Sim card works. What should I do?

Hi Public Mobile Support, What is the best thing to do in this situation? Phone got wet and does not work any more dunno if Sim card works. Should I just get a new unlocked phone and try my existing sim card with it? Best Regards,

Resolved! Will my plan ever change if I have automatic renewal?

I'm thinking about switching to Public Mobile, but I want to make sure that I'm not making a mistake by cancelling my current plan. If I have a 90 day plan, and have it set up for automatic renewal, and Public Mobile changes their plan pricing, wil...

Resolved! Data didn't reset

I used up all my data for the 3mnths. Today is my reset date but i still dont have internet accesss. I wonder what takes long? Is this normal?

Outage in NB?

My phone where it typically says Public Mobile has been saying Searching since 1pm this afternoon. Is there an outage somewhere in Atlantic Canada or is it just my phone?

Having trouble resetting password

Hi there, I am having trouble resetting my password. I would use the forget password option and type in my email and security question. Afterwards the reset email will come hours later and if I see the email over 20 minutes the code link would expi...

my phone not working

my phone with public mobile has no service since last 6 hours

Resolved! Can't get new Android phone to work

Hi all, I've spent hours on the forum trying to find an answer to my problem. I know that the issue has been brought up before, but none of the posted solutions have worked on my particular model phone. I have a Leagoo Kiicaa Power android phone and ...

Resolved! Out of Province Calling Question

Hey all, question regarding calling when I have unlimited Province-wide calling. My girlfriend is out of the province at the moment and I've still been able to call her, so does that mean I can always still call numbers from my province, regardless o...

Resolved! Pixel XL apn read only?

So, this is a weird one that I haven't encountered before. I was trying to troubleshoot some WiFi hotspot issues on my Pixel XL (stock rom, Android 8.1 with the latest security patch), and in the apn settings there's only one option, no ability to ad...

Unable to process transaction

Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. no service for three days now!! i tried chrome explorer laptop tablet incognito...

Autopay interruption

My credit card had failed earlier in January so that I missed an autopayment, but it's been working for a while now, and my bank confirms this. However, the autopay hasn't taken anything yet, and whenever I try to make a payment, I get a message sayi...

Payment issue

I'm having trouble making a payment,please adviseThanks

Facing Issue with registration with my fido number. Porting from fido to PM

The message showed is "* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

Account locked!!!

I forgot my password and security question. My account is locked. Please help me to get access on my account.

Changed plan lost extra gb for referral

I had the 500mb plan but I was getting an extra gb I referred two friends and once i upgraded plans to the 3gb + 3gb bonus plan i noticed that disappeared and i just have what i upgraded it to. Why'd the extra 1gb for refer to disappear? I should be ...

Resolved! Cant change my plan.

So I have left the country and am hoping to retain my number with Public Mobile. I let my account lapse and waited just under 90 days and am attempting to reactivate the account to keep it live for a while longer but Public wont let me change my plan...

cannot log in

i cannot log into my account @CS_Agent

Re: Voucher purchasing

Hi, I'm from overseas so my overseas issued Credit card won't work when trying to pay for a plan. (I already have a sim) So I will now probably end up buying a voucher.. So my questions are:'Are vouchers only sold for certain amounts or can I buy ...

Hi

Hi i need selfservice account activad

Resolved! New customer: made a plan error!

Hello,I am a new public mobile customer (less than a week.)I had intended to include province wide talk on my plan but must have left it unchecked when I created and paid for the plan. I, (unfortunately) chose a 90 day plan. I have read past threads ...

Resolved! Porting Number from Freedom while simultaneously porting existing PM number to Telus

Hi, I'd like to port a phone number from Freedom (778-707-XXXX) to PM and also port my existing PM number (604-376-XXXX) to Telus. Is there anyway to do this? Any help would be appreciated.

Overbilled on credit card, and doesn't match with balance here

I am on autopay every 3 months for $120. I decided to prepay last week before it was actually due. My account balance shows $120, which was what I put in to pay. However, the issue is that my credit card was charged $135.60. My normal payments are $1...

Suspended account

Hello, My account was suspended for no reason. The alert message I got says I have to make a payment in order to reactivate it, although the amount due is 0$; also I have pre-authorized payments already set up from a valid credit card.Please help urg...

Resolved! I DID have a Suggestion, as I found doing this to be MORE Like a Longer process

You know how when You need to UPDATE a CC, the PM Self-Serve Makes you RE-ENTER ALL that WHY NOT simplify it, JUST HAVE an option where when UPDATING the Expiration date, DOING JUST THAT Having to RE-ENTER All that Info, ESPECIALLY if you have like 4...

There isn't enough money in your account? I just put money onto it!!

Hi guys,So I'm not registered for autopay. My payment is due tomorrow so I payed the full amount today. So my available funds are the full cost of my plan. However, I just received a text message saying "Your payment is due tomorowwo and there isn't ...

Community

Forum Posts