Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 70984 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 73887 Views
  • 180 replies
  • 32 Bravos

Resolved! Accidental 5 minute us roaming..

Hi community, hoping to reach a @Moderator here.  Yesterday I crossed into the us to pick something up, and forgot to turn my cellular data off for about 5 mins, at 1:00 or so.. I'm hoping to ask for clemency for this particular slip-up to hopefully ...

Adharden by Great Neighbour / Super Voisin
  • 2708 Views
  • 8 replies
  • 0 Bravos

Resolved! reward for referral friends

Hi, I referred two  friend at different time, am I qualified to get another cridet of referral.

Michaelsun by Great Neighbour / Super Voisin
  • 1656 Views
  • 5 replies
  • 0 Bravos

Changed plan now I can't make calls

I just changed my plan from the $40 to the $35 as I am not using much data. And now I am unale to make calls. It says I do not have talk on my plan. However the change hasn't taken affect yet till my next billing cycle and regardless the plan has tal...

Niveks73 by Good Citizen / Bon Citoyen
  • 1644 Views
  • 7 replies
  • 0 Bravos

Calling from China

Hi, if I have the 400min international bonus addon can I make calls from inside China? thanks

smdannie by Good Citizen / Bon Citoyen
  • 2671 Views
  • 13 replies
  • 1 Bravos

Resolved! The due date for the promotional offer $10 off

For how long does the promotional offer usually go? Is anyone who knows the due date for limited time offer $10 off for 8 months?  I am thinking another activation for my daughter. 

ahnseong by Good Citizen / Bon Citoyen
  • 1984 Views
  • 7 replies
  • 0 Bravos

Resolved! password and security question reset

I no longer remember both password and security questions. What steps do I need to take to reset everything in order to have access to my account?

TrishD1 by Great Neighbour / Super Voisin
  • 2265 Views
  • 9 replies
  • 0 Bravos

Resolved! Rewards

Hi, I just joined PM and referred a friend, I am wondering how long it takes for all the rewards to show up on my account (refer a friend and $10 off for first 8 months) on my account it is only showing the autopay discount.Thanks

Stevemic16 by Good Citizen / Bon Citoyen
  • 1443 Views
  • 4 replies
  • 0 Bravos

Resolved! How can I change the billing cycle?

Hi,I have just activated PM and I'd like to change my billing cycle from 1st of month instead of 21st because of my data cycle. Can I change it, at least for data cycle?Thanks

ahnseong by Good Citizen / Bon Citoyen
  • 3840 Views
  • 18 replies
  • 0 Bravos

Resolved! Top up data

Is top up data automatically renewed and charged on auto payment. If so how do you cancel it. 

Leefennell by Great Neighbour / Super Voisin
  • 1416 Views
  • 4 replies
  • 1 Bravos

Port from PM to Fido

Hello all   I  want to switch my service from Public Mobile to Fido.I have active $15 plan with me .Fido is trying to port my number but getting an error from PM side. please help

Rubaniasingh by Great Neighbour / Super Voisin
  • 2259 Views
  • 9 replies
  • 0 Bravos

Service Canada

I was told that for low income people if you check the region you live in apparently public Mobile will help people that live in Barrie with their phone bills or data plans I'm not really sure exactly how it goes if anyone knows anything about it cou...

erol1961 by Great Neighbour / Super Voisin
  • 1130 Views
  • 4 replies
  • 1 Bravos

Resolved! Community Reward

How will I connect my public mobile account to my community account?

michelle87 by Great Neighbour / Super Voisin
  • 1072 Views
  • 2 replies
  • 0 Bravos

Transfer number doesn’t work

I really changed from speak out to public mobile. I transferred my number but I can't get phone calls. I can get massages and make phone call. What should I do?

i6toridori by Great Neighbour / Super Voisin
  • 1114 Views
  • 4 replies
  • 0 Bravos

Resolved! SIm Network Unlock pin

my old phone died i got a new one a when i put my sim card in this comes up sim network unlock pin.. is this away to unlock the phone 

htblond by Great Neighbour / Super Voisin
  • 1272 Views
  • 3 replies
  • 0 Bravos

Lost username and password and nip

Hi guys I've lost all my info and I can't get to my account to update my payment options my line was cut yesterday I need a moderator to help me retrieve Info thx 

Re-activate service

Hello!I was a Public Mobile customer for many years, but my service lapsed in the fall.  I am wondering if there is any way I can re-activate my account and my contract? Cheers,Rosie

RosieF by Great Neighbour / Super Voisin
  • 1103 Views
  • 3 replies
  • 0 Bravos

Resolved! What is the default PM SIM PIN number?

I have an application that requires me to remove the PM SIM card pin number. However when I try to do this it asks for me to type i my existing SIM lock pin number. I have no clue what it could be and according to google I need to get this pin from m...

BEER by Town Hero / Héro de la Ville
  • 9108 Views
  • 4 replies
  • 0 Bravos

Incoming calls

Hey I'm having issues with my phone's long distance incoming calls can someone help me and local sometimes 

Transfer phone number Public to Public

Hey Guys, One of my phones i need to move away from public mobile as I need to be able to raom internationally on it. I would like to port one number away and then move the other number on to the ported account as I have more loyalty discounts on tha...

graham-stewart by Great Neighbour / Super Voisin
  • 2424 Views
  • 14 replies
  • 0 Bravos

Resolved! Need Clarification

Can I buy Simcard from Walmart or any other physical store and do activation and port it my self online? if it is possible how?

kdpatel28 by Good Citizen / Bon Citoyen
  • 2412 Views
  • 10 replies
  • 0 Bravos

Help

I topped up my account and was charged twice. I would like to get a refund 

Toyotagirl by Good Citizen / Bon Citoyen
  • 1909 Views
  • 9 replies
  • 0 Bravos

Resolved! Missing Credits

I was getting a monthly credit for loyalty and prepay.  It was missed on the oct billing and I received a text that it was an error and that it would be corrected on the next billing.  The next billing was in Jan and there was no adjustment for the p...

rvh by Great Neighbour / Super Voisin
  • 2839 Views
  • 12 replies
  • 0 Bravos
Need Help? Let's chat.