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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Self Serve Down?

As the title says. I cannot login - just get the endless spinning wheel. Tried both computer and mobile

Text verification from 3rd parties not working

I'm attemping to get text verification from my bank - they require it to log in - and am not recieving. I have an IPhone 6s. I am getting texts from friends. Having read through other replies to similar questions, I'm still stumped. Thx

Referral didn't work

my friend was referred by me and when he went to get his SIM card, he offered up my phone number as the referral just like I did when I joined (offered up the phone number of the person who referred me). However, it didn't work and he walked away wi...

MMS not working

Recently switched to public mobile, but since switching my MMS doesn't work, I can't seem to send or receive pictures. Data is on and working, and pictures will come through with wifi, but not without it. I have a OnePlus 5, and can't seem to change ...

Cant log into account cannot make payment

So I can't log into my Public Mobile Self Service as I forgot my password. It says my account has been disabled? I tried paying with 611 but it only allows me to use the credit card I have pre registered. However I lost that credit card as it was sto...

Not able to receive any texts

I just switched over to public mobile, put in the new SIM card and all. My data works. But I am not able to receive texts from a non Apple phone, I took out my SIM this morning to see if it would reset and nothing has worked, did I miss a step? Than...

Resolved! Flip LG-C441 F4NR - Compatibility ?

This LG model is not in the compatibility list. However it work as per LG spec on GSM 850/900/1800/1900 and on UMTS 850/1900. This phone is presently working with Solo Mobile. Possibly future PM customer but want to make sure first this phone will wo...

Port in from Fido number to PM

Hello everyone I was trying to port from Fido to PM on Friday night, I got a Generic error while porting in at the last step. Today morning, i got an sms from PM that request completed successfully. But i cant make calls. Can't even login to my accou...

Resolved! Having to wait to port number

I set up a new account. Choose a new number (because it told me too since I'm with Koodo). It said to send a moderator private message to get my number ported over and that it would only take 2 hours. But on the community it says 2-3 days response t...

Resolved! 4G plans?

Hey is there a list of prices for 4G data plans? I think I got a 3G plane? Anyone notice a difference going from 4G to 3G?

Resolved! Can't set up self-serve account - "phone number entered is invalid"

I'm visiting from the States, and purchased my SIM card at a Mobile Shop location. I used a $30 voucher to sign up for the 1G data-only plan and the guy had me enter my email address and set up a password and PIN, so I thought I was all set. My unloc...

Resolved! Huawei 6s - Cannot make calls after switching from Fido to PM?

Hello!I'm using a Huawei 6s, and recently transferred from Fido to PM. The top bar/menu shows Public Mobile, 4G network; can send/receive text msg; data should work. However, I cannot make phone calls!!! Cannot call in/out!? Please help. Is my phone ...

Vouchers not working

Hi I'm wondering how long it take for the moderators to get back to emails. My prepaid voucher isnt working and not my phones on hold because it wont accept it. I have tried all the steps that have been suggested. Calling 611 doesn't work either.

Resolved! access point

So I followed instructions and set up a new access point and named it "public mobile 2" as instructed. It keeps changing on its own from public mobile2 to the "mobile Internet" one. Not sure why, or if that's a big deal, or not? Thanks!

Paying 26.99 for a 25$ plan w/ autopay but no discounts?

Hello, as per the subject line I've signed up for a 25$ plan and using autopay and should be discounted for 2$. I'm just trying to understand if the increase I'm paying are taxes at a rate of 26.99$ for a final amount to pay. Any clarification would ...

After SIM activation and Phone # porting, I can't receive calls. Everything else works

Hello, After SIM activation and Phone # porting (from Petro Canada) process, I can't receive calls. Everything else works. I received a SMS from PM saying "Publlic Mobile here : "To complete your request to move to Public Mobile please to to Publicmo...

Voucher

I bought two vouchers from Walmart Canada one being 64 and the other being 45 so I can top up my account for 50/m how do I top up the 45 because it keeps telling me that’s incorrect for nxt month

Resolved! Data add-on for 3g data?

I don't see an option for this as the 30 bucks for 1 GB seems pretty steep. Imo. Also second question. Is that I have two plans with pm any way someone can swap me some data?My internet at home has been out for a bit and I didn't realize it till I wa...

Resolved! Online Porting: How long does it take to load?

I am porting my number online and the screen has been loading with the message "Please wait while we process your activation is being processed" for 2 hours now. I read the instructions that this may take up to 3 hours, but should I worry about it ta...

"SIM card invalid" message, phone restarts fixes it only for a few minutes - iPhone 6s

I got my mom set up with Public Mobile around 6 months ago and everything has been good up until yesterday, when she got a "SIM card invalid" message on the top left of her screen and she wouldn't be able to call anymore. When she restarts her phone ...

Open a new account with PM over a week, Phone can not received any calls. AGAIN!!!

Guess what, after a numrous effort and canceled the tranfering the old number, the phone was final callable, but it cutoff agian today. Same problem. It is so frustrated! I made my third trips to the Wlamart storeon July12. The reps called Public Ca...

Public Mobile, Unlimited Calls, Texts, 2GB for $30 (new customers only) PROMO

I ordered a SIM card during the promo and just activated my account today. I am looking to speak to someone to modify my account details to reflect the following promotion: Effective from now until July 21, 2019 at 11:59PM ET, new customers who activ...

Help.my data. Won't work

Plz.help me figure out how to get my data. Work I have done everything on my end apn data enable. Some had said they had a moderator do a phone reset on there end an it started working after they restarted. There phone

2gb for 30 promo.

Good afternoon, My wife and I both signed up for this promotional offer. She got the bonus 500mb of data for a total of 2gb, however I do not have the bonus 500mb

need to change email associated with my account

Hello,I need to reset the password for my account. I forget the current password and when I try to reset the password I get the following error in a grey box."ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" I am not how to go about reseting my pa...

sim activation problem

Hello.I try to transfer my nomber ftom Tellus and I didn't get the activation code.What I could do? Now the nomber isn't t working...thank you

PUK code required, no response from moderators?

Hello, I recently got public mobile and was inserting my sim, it was asking for a code, I thought this was my PIN, but now it is asking to Enter Sim Netowk PUK code? I messaged the moderators a couple days ago, but have no response yet. Does anybod...

can i get a refund for the US roaming package?

i purchased the US roaming package by accident...i meant to purchase regular data add on....can someone help?

Can't login with email and phone number

Hi, I am unable to sign in, my phone is not working, says No service... I went to a retailer on Friday to top it up and it was working then, now it's not working and I can't sign in with the email and phone number... need help.

Resolved! How difficult would it

be to switch phones with PM? I have an iPhone 5S currently but what if I upgrade in the next few months? What’s the process for switching and remaining a PM customer with my current number.

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