Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello all, I hope everyone is able to stay safe during these uncertain times and staying in touch with one another and those that are vulnerable and may need help. I am experiencing an issue when I try to send an invitation to the Signal App (secure,...
Just was curious, for down the road let's say my plan becomes grandfathered, and at one point auto pay fails, so I'm technically suspended, when you make a manual payment do you still get the plan you were on? Also, if that happened, do you still get...
I have the auto-pay configured and the payment was successfully made yesterday, but my plan was blocked regarding miss of payment. I believe something went wrong in the system.How to reactivate?
Currently every telecommunications company giving their user to extra data and calling benefits with price decreases. So we don't have any promotion in public mobile?
Hi, I'm looking at the Ulefone Note 7P, it's on the the compatibility list on the website but other websites are telling me it is lacking some bandwidths to make it work. Can anyone dig a little deeper into this and get back to me? I'm looking for an...
Okay so I have gotten to step 5 of the online activation but can't get any farther. At no point have I received a confirmation email. The payment method I wish to use is a voucher but I don't have one yet. Can I not set up the account prior to enteri...
HelloI'd like to change from $40 plan to $25 plan.So I was trying to change my plan on this website.And I saw "Top up your account" and was confused.If I choose that, can I change the plan ($25) from now? or is it just an extra charge from my current...
Hi I have purchased 400 international calls add on so that I can call my family who are in the uk. When I try and call it says number has been blocked for security reasons. Does anyone know what this means and how I can sort it out ?
Hello 菉 to everyone I have been getting moderator assistance ⛹️, for the iPhone issue 類 which does not recognize the sim . Problem is I have no iPhone experience and tried using the Google Android phone but after adjusted access point for cell ne...
Hello, I received a text message from Public Mobile stating that I needed to top up my account Apr 1, so I did. Then I received a text message the same day stating to disregard the previous text message? I didn’t actually have to top up until Apr 1...
hi Team, can you please help me login I need to recharge my account and use it, I am getting the error below when I tried to do forgot password, login ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
Hello, me and my wife are both Fido customers, and would like to switch to Public Mobile, but not lose our numbers. Can you please tell me what the exact steps are? Should I buy 2 SIM cards first? Thank you,Ion
Had someone try to call me and the call failed. Next morning this person was able to get through. Then somebody else calls me that afternoon, call didn't go through again. Both failed calls mentioned hearing some kind of static when they tried callin...
Hello, Basically I'm trying to be able to call the 611 number and check how much time I have left on my plan for calling overseas, the automated message asks for my PIN which to find out I need access to my Self Service... you get my problem. How can...
I was a day late paying my phone bill and my service was cut, I since have paid my bill however my service isn’t back on yet but my account says active. Wondering what to do next.
I really don't understand the procedure to activate public mobile service. Somebody tries to steal my wife's phone number and it is just done with receiving a text message.She received the message "We received a request to cancel your number to anoth...
hello im borderline hulk smashing my phone right now, for the second time my bill payments was incorrect. the first time you managed to restore my account but you removed 2gb out of my data plan. I was so frustrated contacting you again only angered ...
