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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public Mobile manor changes in May 2020

Does anyone know the latest info on the changes that are coming to public mobile in May of this year ?There was some publicity on Telus making some major changes with public mobile because the system was becoming outdated????I think the service is gr...

Resolved! Can not get in my voice mail

Recently got a text from an unknown number giving me a temporary password to get into my voicemail. I never requested this. Today I have been trying to reset my password but i cannot receive that temporary password i now requested today. Trying t...

Regarding account

Looking for a mod to review my msgs regarding my account. I've been waiting several hours and usally is a quicker response

Resolved! No Service - New Activation

Just activated my new plan and have a phone number but I have inserted my sim into various devices that are unlocked and all of them do not have service. Is there anything I need to do specifically for an iphone / android to pick up service?

Callers are getting "8uv2 your call cannot be completed as dialed" message if I don't answer

Hi. Yesterday my phone started acting up. For making and receiving calls it is working fine. However if I don't answer the call, it is not going through to voicemail anymore, instead the caller gets the "8uv2 your call cannot be completed as dialed" ...

Resolved! Potential Incompatibility | Vivo Y51

Hello, I am wondering if a Vivo Y51 is compatible with Public Mobile. A quick Google search indicates to me that it should but then the website (https://willmyphonework.net/) says it will absolutely not work. Do bands work separately or in tandem?

Resolved! Want to use the added promotion for the same plan.

Hi,The plan that I have is $15 but the unlimited incoming call was not part of it when I signed up. Now I want to have the added promotion to my plan, but I get the message that I don't have enough money to change. What does that mean? My next pay bi...

Resolved! Porting number from koodo prepaid account.

Hi, I have a line with koodo prepaid plan, I want to stop using koodo and port my number from koodo Prepaid plan to one of my existing public mobile account. Could you please give me some direction on how to make this happen? Thanks!

Please create emergency data plans for Coronavirus

Hello, I'm a student on tight budget, so I opted to use my data instead of purchasing home internet. I'm just careful with it, and it usually lasts. I have 8,5 Gig. However, my school is closed, so I cannot use its internet. I'm afraid I'll run out ...

Resolved! OnePlus 7 Pro Data Connection Issues

As stated above, I just got a OnePlus 7 Pro and my data is not working.I've used the APN settings listed on the website and restarted the phone with no avail.

Resolved! is the add on used first?

Sorry for the really obvious question, but I read around and got confused. If my plan comes with 250 MB and I add 1G of data as an add on. Which gets used up first? Will the 250MB be used, and when that is gone, it will start using from the 1G ...

U.S. ROAMING CHARGES

That's twice in a row that i'm charged $28.25 on my visa when it should be $22.60 ? I take the $20 package for U.S. but end up paying $5.65 extra. why?

Resolved! US Roaming Talk/Text and Data

Hi,I want to help my parents add-on a package while they travel home from the US. It looks like the most data I can add is 250 MB. I doubt that will be enough data for them to use their google maps all the way home from Florida to southern Ontario. C...

Text message

I can't receive sms while on roaming plz help

Private message limit?

Has anyone ever received this authentication error message before?

Resolved! I tried to add a lock on my sim and it PUK locked

It tried to add a new sim lock code, asks for new lock code, repeat sim lock code, than asks for PUK... Than repeats. Please help I have no phone as of now. Umidigi a5 pro

Resolved! Re: roaming

Have arrived in us. Bought roaming for my wife and my phone. Mine works. Hers does not

Data usage

I recently changed my plan to allow for more data. I changed to the $40 a month plan which gave me 5GB of data. After approximately 40 minutes online I received a data message warning saying I had used 50% of my data! That is ridiculous that in such ...

Resolved! Solutions

I recently asked a question in the community and was given a few different but useful answers so when it came time to click "accept as solution" I wanted to click on 2 or 3 but only had the choice to pick one. It would be good if we could select mo...

Resolved! Setting up voicemail.

I just joined and realized I haven't set up my email. I have no idea how. Please help.Thanks

Je devrais tu rester avec public mobile

Plan won’t add

I have activated my sim and account but the plan isn’t displayed and I can’t change it or add one

Alternate Number field not being accepted

I am trying to activate my SIM. Everything works until the alternate number field. It is not accepted I tried several numbers and used the format correctly Can someone please assist??

Resolved! 4G Data with Talk/Text

Do these plans no longer exist? I'm very interested in joining public mobile but very hesitant about a 3G network that is intentionally throttled. My partner used to be with P.M. and could choose different plan lengths (30/60/90 days or something lik...

is simon always totally useless? is there ever a human to assist?

the page is broken i hit activate and it goes to page not found this is telus or publics problem with their soft ware i shouldnt be stranded with simon the idiot because your software doesnt work

Activation

My line is not active since February 20 2020

Resolved! expirercard

how do i answer sercurity question if i don't know question

Resolved! Suspense of service: affecting my cycle of payment

I just tried to suspend my account by going to Self-Serve and Lost/Stolen Phone and resume again. I learned that my existing balance of the data and minutes are still intact. I am wondering about the cycle. I just paid for the service one week ago. M...

My data is not working anymore. I cannot turn on MOBILE DATA (I cannot select it to enable it)

Hi. Today I found I cannot access my mobile data anymore.My data is not working anymore. I cannot turn on MOBILE DATA (I cannot select it to enable it). Mobile data is gray out , I cannot enable it. I tried to disabled my Bluetooth, same. ----------...

Resolved! Unable to make local calls

Hi there, First time posting to the PM forum. I'm having trouble making any outbound calls, even to local numbers. I consistently get a message saying: "Sorry, we cannot complete your call. You don't have an active long distance add-on and this call ...

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