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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 25 Bravos

My second email to Public Mobile

"I have been charged for the three months. I am very disappointed in your services. I have emailed, wrote in the community, messaged a moderator.....and there has been no help to resolve my issue. The SIM doesn't work. It's not the phone because I pu...

crawn1ck by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Promotion ending soon, incoming call problems, unable to refer

Good morning all moderators:This has become a very big concern for me that I have no incoming calls and we use this as a primary number for our small inhouse daycare. we really need this number porting incoming fixed as soon as possible. It has been ...

bobarshi by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

generic error

i signed up for PM and had a mod help me port over from koodo prepaid. everything's working, but when i sign in, it gives me the generic error when my referrals try to sign up and put my phone number in, it says my number is not a PM number. i've DM'...

jonafun by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

voicemail in french, cannot select "4" password invalid?

Hi; i cannot setup my voicemail, it is in french voice prompts.  as per the previous thread i try to enter my PIN as well as navigate to change the language in the voicemail, but it says my password is invalid and it boots me out. how do i set my voi...

jonathan1 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

activation fail

I activated two sim cards yesterday. One seems fine but still cannot receive the call. Another one has some problem to port the phone # from rogers. Plz help me to fix it. @Mary_M @Shazia_K@Jeremy_M

wuxinyue by Good Citizen / Bon Citoyen
  • 26 replies
  • 0 Bravos

5 days and counting..... on incoming

Its so bad, sorry but I have been doing whatever I can to get attention from Mods but after one reply to private message asking about same details which I shared already many times, I am stuck.  Is there way this can be escalated as my business has c...

abhionly4u1 by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

Resolved! Please help port our numbers from PC Mobile

@Mary_M Can you please help my wife and I port our old PC Mobile numbers over to Public Mobile. I sent a PM almost a week ago but you might not have gotten to it yet. Thanks.

Resolved! Wait for porting from Koodo prepaid for 8 days.

Sent service request email (#4934-2855) on Tuesday last week and PMed on Thursday and Friday. Got one reply on Friday said that I need wait for short time. After 5 days of reply the number is still not ported yet. I have tried so many times to do the...

kai by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! SUCCESS!

Hi,Just wanted to say how simple it was to renew my plan with the Fall Promo. Selected change plan, topped up my account and 2 minutes later everything is set up and working perfectly! I decided to use the Hangouts Dialer for outgoing LD calls, as we...

neilselden by Town Hero / Héro de la Ville
  • 12 replies
  • 4 Bravos

LG G5 LTE not working - coming from Wind

Hey all, similar to this thread here: I have a LG G5 with LTE bands locked out. The phone is unlocked but I'm stuck on 4G. Does anyon...

forevergone by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

WIND survey after you cancel

Hi everyone, I successfully ported a line from WIND to Public Mobile about two weeks ago. I received a survey from WIND in regards to the cancellation. For those leaving WIND, please be frank on the survey (coverage area and network speeds leave much...

jeremyesq by Great Citizen / Super Citoyen
  • 5 replies
  • 1 Bravos

Activation Failed - charged for plan but unable to use PM

Hi Everyone, this seems to be a common issue right now with the volume of people signing up. I activated my SIM Card yesterday (12pm EST), gave payment info, selected the 90 day promo plan and was charged the $135 to my credit card.On the final page,...

Erikamaye by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

some calls not coming through

So I have a weird problem that I can't seem to figure out what the pattern is. I just activated my account and ported my number a few hours ago.  I even got the confirmation text message saying it's completed.  However, here's what I seem to figure o...

vinions by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Porting number from WIND with multiple numbers

Hello, I plan on porting a number I have from a WIND Mobile account, but that account has multiple numbers attached to it. I was wondering if porting one number would close the entire account. 

jamesgerrick by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

No data after porting

I switched from Fido to PM yestereday and right after porting, I can make outgoing calls and texts as well as receive incoming calls and texts.  So I thought I ported my number properly.  However, this morning, I realized I don't have data at all.  A...

beiowulf by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

New activation and port from Fido

Activated Sim, registered and paid (on the second try with Visa). On the summary page it says "sorry account activation failed, visit community for assitance." Directly underneath it, it says that my activation request has been processed. Shows full ...

Chootrain by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Activation not complete? Sorry, your 4-digit PIN was not accepted.

Hello, Not sure how else to reach support but I'm porting over a second number (1st one also still waiting on activation, with a separate error) but this time the following error showed up as I got to the last screen: - Sorry, your 4-digit PIN was no...

drewswerd by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Port from Rogers Issue

Hello. (this is a separate issue from my other post) I ported a number over on a different activation (helping my in-laws) and it says the port was successful. I can text and receive texts from it (on my phone) the phone but I cannot phone it. Can so...

TML2016 by Great Citizen / Super Citoyen
  • 8 replies
  • 0 Bravos

Activation Failed

Hi just tried activating my SIM but the process failed on the last step. Right now I am unable to login to my account, but my credit card has already been charged.  Can someone assists. I have created a support ticket 1607-0262, and have yet to recei...

c45aed by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

invalid sim -- was port successful?

hi...wondering if the community can help me out.  I was trying to port my gf's phone # from Rogers. It rejected her MC credit card and said to activate again.  When I went to activate again, it said SIM was invalid.  I phoned the credit card company ...

MG2 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Koodo port failed-support request (#2519-3367)

Porting failed with a message to contact support.  Old Koodo sim can still send/receive calls but has no data while PM sim has data and can make but not receive calls. ThanksDanny

osyras by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

cannot login to public mobile account

hello set up a public mobile account, phone is working, cannot get into account says i only signed up for 10 days (via email) but signed up for 120 any help?

TML2016 by Great Citizen / Super Citoyen
  • 3 replies
  • 0 Bravos

SIM Card Cost

Purchased Public Mobile SIM and have been using for little over 2 months, have yet to receive refund as promised by PM!Was told if post concern here, someone would contact me to resolve situation.

vneath by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Invalid Sim Card

Hey,I saw another member having the same problem as me and was wondering if anyone else is having this issue. I was able to sign up for PM on the promo plan $40/month but when activating the sim, it said "completed" but also gave me an error message ...

ksgarcha by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos
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