Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I have $40 on my balance that I would like to use to change my plan but the website wont allow it. I would like to get those $40 back as I dont need the service anymore, and I dont want to lose those $40. As Public Mobile decided to go off client ...
Hello,the problem is, I cannot login to my account because it said account is invalid.my phone number is xxx-xxx-xxxxI couldnt make a payment since yesterday's message came up. I need to change my data plan from 2G to 5G or 4G I forgot.My payment is ...
Is there any plans to include more countries in the international list ?
I do not like the idea of paying 3 months of my plan in advance. It's sort of like a contract and it make is hard to switch out when a good plan come out. PM should change the payment method and plan to monthly. Does anyone else have the same concer...
There have been a number of high-profile cyberheists involving the compromise of mobile account security in order to seize control of accounts that manage Bitcoin transactions. See Brian Krebs' article here for a good recap: https://krebsonsecurity.c...
I just want to confirm that to be able to use my phone in the USA, I can select the talk+text + 250 mbs data for 20$? No need to get anything activated?Thank you in advance
I still haven't been able to use data since starting my plan, calling and everything else works just data isn't.
Hi, I'm unable to register my phone number as it gives this error message " The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.". I'm new to PM and need to sign up...
Hi, I currently have a plan with public mobile, but I'd like to switch to the advertised $40/30s plan as mentioned below. $40/30 days: Province-wide talk, text and 2GB of data (1GB + 1 GB of bonus data) on 3G* I'm not sure how to go about it as the "...
I'm trying to Port my number to another provider but the account number listed online under my account is apparently incorrect. What gives?
I did not pay in time to get my service renewed automatically, but after 1 day without service I topped it up and reactivated everything. Data works, but now no incoming/outgoing texts/calls are going through. It seems like texts are sending, but the...
My phone changed the region (itself?) And told me I have a long distance problem but i'm at the area where the phone was always used but it still says it couldn't complete my calls even though it said I already paid!
hello I really need some help please,my old public Moblie chip got damaged, and i had to buy another one.... i activated it lastnigt, i paid 36 dollars, then tap up another 25 dollars this morning. i just want to know why is it i am not able to talk...
I was thinking, What would it take to get things more equal, on even playing Field? What IF Canada Fed Gov Dismantles CRTC/CCTS, and Replaces it with a Combined Entity with 110% Autonomous Broad Powers to maintain the Balance? I'd call itCenters for ...
Can someone help me @CS_Agent I'm trying to register a new SIM card to get on with PM but it keeps declining as well. Probably tried 20+ times with various address formats. Is there someone I need to PM?
Hello, I just recently noticed that I DO NOT have 12GB of data over the 90 day plan. My “plan details” show 12GB, but my Data & Add-on only shows 6GB. Mods please fix my plan
hey I vaguley remember a topic similar but could not find it. is there an easy way to reply to private messages and include the original text? i try to copy and paste some of the past messages but really even that is not ideal esecially when we are ...
I bought a moto g4 play telus locked phones a while ago and I'm still on june 2016 security update. Which is more then a year behind. I am wondering if telus tends to block android updates because the phone is definitely on 2017 security updates. Thi...
I am buying an locked TMobile phone and I wanted to know if public mobile will give me a sim unlock code. Any help is appreciated.
I have been away from here for over a week and not sure if this is a recent improvement. I made the purhcase and it tells me the money has been added to my account not that the addon was purchased
I made payment for US Roaming bundle, but when I was in U.S., I could not send text or make calls or use date, now I am out of U.S., but my $20 was sitting in my account, how can I get refund? will $20 be charged if the bundle expires after 10 days?
Hi if there are anyone I can contact regarding this issue that would be great.I foolishly forgot the password to my account and attempt to many log-ins. As a result, my account got locked when I try to use "Forgot Password" option to reset and retrie...
Hello, I'm on a 90 day prepaid plan and just got the Koodo offer and I do want to switch. The problem, however, is that I've paid till almost the end of October and the offer expires mid September.Is there a way to get the balance refunded to me cred...
I am on a Koodo account now but I was trying to port my public mobile number over at the kiosk, however I am not able to without making a payment to public to reactivate my account... how can i do this without having to make an additional payment for...
Seeing a pop-out window which covers my screen on the right. I'm currently using IE 11 on Windows7 (not by choice mind you). Is this a Microsoft Feature, I mean enhancement, I mean bug, or is it something else?
Hi there, I was on the 90 day 4GB plan and during my second month in there was the 90 day 12GB plan. I switched to it but it did not take affect until today. I just checked my plan data and it only says I have 6GB. Does it not honor the plan promo du...
Hi,I have an account that has been disabled (not used since Oct 2016). When I try to login (to recover password) the system tells me: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Is there a way to recover it? On the same note: I do have the SIM...
I just did a check on the plan prices... yes, I am still shopping around for my other line... and I noticed the following prices: $195 90 Day, Canadawide, Global text, 9G LTE$240 90 Day, Canadawide, Global text, 18G LTE I remember them being $185 and...
Hello, I have been billed again in the second month of my 3-month plan (Started July 22 and billed again August 17th). The moderator has told me that my plan will no auto renew on November 17th, but I have still paid for 6 months of service (2x3 mo...
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