[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! New to public mobile and I need help transferring a phone number
I have a account with Koodo Mobile and I want to change my number over to Public Mobile. So if there is a admin that can help me transfer my number over to Public Mobile. I would appreciate the assistance.
New activation
I recently got a new card, and I am trying to activate the card. My credit card was charged, but I do not think my activation completed because I am unable to login to selfserve. When I try to activate again, it says invalid sim. How do I solve this?...
Resolved! Port my number out
Does anyone know how I can Port my number out or cancel it and be able to Port the number out through the computer to another company or do I have to reactivate my suspended plan and then porrt the number out
Resolved! How do you quote someone in a reply?
I keep seeing threads where people quote previous replies in their responses. When I click reply on a previous post, it just creates a general reply on the thread. I am using my phone to comment and reply if that matters. Sorry for what probably is a...
account cancellation
My father has an account with you. He has passed away and we want to cancel account
Resolved! Why did you come to Public Mobile?
Hey everyone, I just wanted to start a discussion on why choose Public Mobile. When was the first time you heard of it, and how long did it take for you to move over? I wanted to share my own story. So two weeks ago ,my sisters and I were in house pa...
Resolved! please help, can this be removed
I have unlimited Canada calling, why do i have to hear this every time I MAKE A CALL Please wait while we connect your call; long distance charges may apply." can this be REMOVED !!!!!!!!!!!
Resolved! new to public mobile, Data usage count confused.
I am new to public mobile. and I find out the way public mobile calculate data usage are every confused. look at these two screen captures:the first one I captured last night (04-09-18:17), it showed higher count than this morning the second one (04-...
Resolved! US Roaming and reliability
Hey everyone! So I am asking for a friend who might be interested in switching to Public Mobile as the prices are attractive. But his only concern is the reliability. Can anyone speak to the reliability of Public Mobile in the USA? Are there many dr...
I'm being asked for PUK code?
Good Morning, Long story short, I had called and verified with Rogers that my phone was unlocked TWICE. Both times they said I should be good to go. I ported this morning. Put the Sim Card in, and I'm asked for a PUK code. I go hmmmmm... Call roger...
Resolved! Self Suspension of Service
I'm thinking of suspending my children's account for up to 89 days. My question is will there Int'l long distance add-ons remain when I activate their accounts again?
Are public mobile and kodoo relate?
Hello, I am new with public mobile and I find it very user friendly and cheaper compare to any other company. My boyfriend is with kodoo and I was wondering if there were benefits for him or for the both of us to be with PM? Thank you.
Resolved! Photo messaging
Anyone noticed that with photo text messages do not come through with wifi? Do you have a work for this if someone wants quickly and you photo through a message? I'm think other then email. I options but seeking advice to see if you all use some...
Resolved! How long does for the referral to kick in?
Good Morning All, I've joined the Public Mobil Bandwagon last week, and activated two additional family members. And in both cases the Referrals, showed up pretty much instantly. However this morning I just activated a 3rd family member, and I was s...
Long distance
I have the $40 plan with unlimited talk Canada-wide, however when I dial long distance I get a recording telling me I need to sign up for “talk”why cant I call long distance?
Resolved! Spammed, not actually attractive.
Hey everyone,New here to PM. One thing I have noticed immediately is being spammed by those wanting me to use their code or link. Can there be a better way to share the awesomeness of PM with others? I want to share why this is annoying, so that I ca...
Resolved! Plan Change
I want to upgrade my plan. I read that this can only be done on the start of the next billing cycle. What I'm unclear about is can I go ahead and make the changes now and then it will run at the beginning of my next cycle? Or do I have to wait til th...
Dropping calls
I,m a pm customer since feburary never had this problem before .. during phone conversation cell service drops ... says no service ? Call person back have five bars .. talk for two minutes service drops again.
Resolved! Payment voucher paid
Put voucher for my payment and will not allow me to get service and I now been locked out of my account online
Registering Credit Card
I am unable to register my credit card. It says, despite trying to put in my address in different ways and leave out the appt. #, etc., that "your credit card transaction was denied by your credit card issuer." I have already spoken to my credit ca...
Resolved! Number not in service
My phone number works sometimes and other times people are saying they get “this number not in service”. Is this something others have experienced and if so is there any reason why? The users on the other end confirm with me the phone number and in...
Lost the sim before I could activate it.
Hi There,I bought a new connection and lost the sim card before I could create a self serve account. It is on auto pay on my credit card. I do not know what to do now. Can you help please. Thanks
Resolved! Is this plan 3G or 4G?
In this plan it says:"4.5 GB Data at 3G speed⁴"In footnote 4 it says:"4 - Plans with 4G LTE data can access maximum LTE download speeds (manufacturer rated at up to 900 Mbps; expected average speeds 12-250 Mbps). Plans with 3G data may reach download...
Resolved! My first badge?
Got a notification for this today... Go me! I think? Lol this is a reward right? Just got it today
Resolved! Plan Change
I currently have the $40 plan with 5GB/month + extra 1GB/month from the Holiday promo in Dec 2019. Due to COVID-19, I do not leave the house (where I have wifi) except for the occasional grocery run, and would like to change my plan to the $25 optio...
Promo
There is a promo on my account for 1gb of data, just wondering how long that is valid for and why I got that (not complaining aha)
Can’t phone anyone
When trying to make a local call a p voice says not active for long distance covered by plan, needs add on. Not correct as was trying local. Cannot speak to anyone to say why. Have shut off and tried again. Phone will not allow me to call anyone
Resolved! Lost Digit on Payment Voucher
Hey Community, I'm currently trying to enter a payment voucher that I purchased today. The voucher is missing 1 digit (through a freak accident that I swear was no fault of my own!) . I've attempted the numbers 1-9 to replace the missing digit. I tri...
Resolved! Unable to activate after plan expired
Hi, Just found today my plan was expired yesterday. I used auto-pay for long. I logged-in and tries to reactivated. I also changed my plan while I did the reactivation. I topped up my account and paid already, but nothing happened. Still not able...
