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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12175 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23091 Views
  • 183 replies
  • 25 Bravos

Resolved! Negativity For First World Problems

Being a part of this community for over year now. I have seen all the Hardwork and passion that public mobile has for its customers. I don't even really see myself as a customer more of a part of the community. However I have seen some negativity whe...

Another succesful port from Wind

Just want to report a succesful port from Wind.I made sure that between the two accounts, address and name matches.Registered account with temp number.Then port number with the following informationAccount numberPinPhone numberName Everything done wi...

jimmyche by Model Citizen / Citoyen Modèle
  • 1531 Views
  • 14 replies
  • 4 Bravos

Just activated sim card, "No service" no data,no talk no text.

Hi, i just received my sim card that i ordered a few days ago to sign up for the 3 months for 120$ promo. I went through the activation process and everything seemed fined. I also set up the apn properly but still no luck. When the sim card is insert...

genik1988 by Great Neighbour / Super Voisin
  • 1139 Views
  • 12 replies
  • 0 Bravos

Resolved! Why is CRTC a bad word?

Seriously? I tried to use the word "CRTC" in a subject line and it's profanity filtered?

PoweredByPho by Great Citizen / Super Citoyen
  • 532 Views
  • 2 replies
  • 0 Bravos

Number not porting - no help from Support

Greetings Public Mobile community. I tried activating a SIM with Public Mobile while porting a number from Fido (yes, my bill is paid - I supplied my account #, name and IMEI). Gave me an error on activation, tried the SIM; nothign works. My account ...

omarr by Good Citizen / Bon Citoyen
  • 387 Views
  • 2 replies
  • 0 Bravos

6 Days No Service - Loosing my Business - Clients are mad :(

Your support request (#5237-6400) Please help... Unable to recive calls from last 6 days... loosing business and clients are mad. I am stuck, trying sending support messages but no response... this is bad...  

Rage by Good Citizen / Bon Citoyen
  • 338 Views
  • 1 replies
  • 0 Bravos

Resolved! Account created but number not porting

My account is successfully created and I also put in my porting information at the time. However, my phone number is not active. Previous Rogers SIM is still active. Under Change Number, I see this message: We are experiencing difficulties in process...

fizz by Good Citizen / Bon Citoyen
  • 1087 Views
  • 5 replies
  • 0 Bravos

Urgent: 7 Days of No response and not able to receive calls.

I have already waited patiently for a whole week now. I can not receive incoming calls for job interview, great. But now, getting no response is going to get me screwed by WIND. I have had Ticket#0789-4634 set up since last week. No emails back from ...

AeutrinaSSR by Good Citizen / Bon Citoyen
  • 970 Views
  • 8 replies
  • 0 Bravos

Help with plan renewal

I had initally signed up on the 90 day plan i.e. Ontario unlimited provincial and no text, no data. I changed the plan  a few days ago to a month to month same ontario unlimited so the only change was from 90 days to 30 days. And it said it would app...

sadsouza by Great Neighbour / Super Voisin
  • 661 Views
  • 4 replies
  • 0 Bravos

Remaining Data (MB) stating "Unlimited"?

I've got the 12GB Data plan and happend to check the usage screen here (https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/Add-on-Usage/) and I noticed that underneath the "Remaining Data (MB)" heading it's saying "Unlimited". I'm just curio...

markuswarren by Good Citizen / Bon Citoyen
  • 633 Views
  • 2 replies
  • 0 Bravos

"No service" on my iPhone 6 - after switching over from Wind

A couple days ago I switched from Wind to PM. I ported my number over when I switched. However, the PM SIM card doesn't work on my unlocked iPhone 6. I've tested the card out in my old Nexus 5 and it worked seemlessly.  I've tried deleting profiles, ...

chocotofu by Good Citizen / Bon Citoyen
  • 931 Views
  • 12 replies
  • 0 Bravos

Porting over existing Koodo phone number

Good day,  i would need help in porting over my Koodo number to my PM account, i have pm'd one of the mods already but i fear that due to the number of people joinining that it might take awhile before she can answer, if any mod is available to help ...

Azrael by Good Citizen / Bon Citoyen
  • 951 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation failed

I was going through the SIM activation process (including porting my current cell number over from Rogers) but when I entered my payment info I got a failure message. I can't log into the self service though I recieved an email stating the self servi...

lfunk by Good Citizen / Bon Citoyen
  • 2034 Views
  • 16 replies
  • 2 Bravos

Phone has no service

I just transferred to public mobile a week ago and finally got my number ported yesterday but that I keep loosing phone service in and out! What is happening???

aifraim by Good Citizen / Bon Citoyen
  • 889 Views
  • 6 replies
  • 0 Bravos

Resolved! Stuck in payment

I was trying to port my number from telus, everything went ok until payment section. I tried two of my credit cards, it says 401 error and cannot continue. I am not being charged, though, when I check my cc bill. I sent an e-mail about it and passed ...

phn419 by Good Citizen / Bon Citoyen
  • 1299 Views
  • 4 replies
  • 0 Bravos

No Cell/Data Service due to internal Koodo/PM database problem

Hi all, I thought I'd share my current problems with my account in case anyone else is experiencing the same issues as I am. About a week ago, my data stopped working. Then my cell service stopped working. As you all know, the response time from PM h...

admlw by Good Citizen / Bon Citoyen
  • 788 Views
  • 2 replies
  • 0 Bravos

Awesome service!

I had ordered a SIM on Monday, Nov 7th, got the shipping confirmation on Wednesday, Nov 9th, and thought that it would get to Alberta the following week, due to the Remembrance Day holiday... when Monday, Nov 14th rolled around and still nothing, I f...

Princeton by Great Neighbour / Super Voisin
  • 507 Views
  • 2 replies
  • 4 Bravos

Unable to port number from Koodo prepaid

I just activated my SIM with a new number and went into My Account to port my number from Koodo prepaid over to Public Mobile. When I enter my number and check eligibility, it says "We are experiencing difficulties in processing this request. Please ...

bernardko by Good Citizen / Bon Citoyen
  • 575 Views
  • 4 replies
  • 0 Bravos

are rewards affected when changing or porting a number?

Hello,I would like to know if the rewards for referals or any other rewards are affected if I change my PM number (but still keep my account active).are the rewards connected to the mobile number or the account?Is the plan affected in any way when th...

GI2016 by Good Citizen / Bon Citoyen
  • 325 Views
  • 1 replies
  • 0 Bravos

Will I be Compensated?

O.K. So I got my new Card, (Which I had to pay for, which is not fair seeing I need it to keep my phone going!!) And yeah my phone is working again. But I did have to go almost 16/17 days without a phone. Will I be compensated for both the card and t...

Huntress by Great Citizen / Super Citoyen
  • 2252 Views
  • 40 replies
  • 1 Bravos

All I need is a PUK code. Please.

My girlfriend's phone hasn't had service since she switched over, and from our own investigations, we're all set but just need a PUK code from Public Mobile to finish the switch. Can a mod please take that minute and just look it up? All the required...

Jtn by Good Citizen / Bon Citoyen
  • 2463 Views
  • 20 replies
  • 0 Bravos

Please Help me to Port from Koodo! I'm bad with technology :)

Hi @Shazia_K, I know you must be busy, but I sent you a private message this morning with my information to port over from Koodo. Please help me as my billing cycle is soon coming up and I don't know how to do it without your help.  Thanks again.   

CarolineSC by Good Citizen / Bon Citoyen
  • 798 Views
  • 6 replies
  • 0 Bravos

Failed Activation on Step 6 (4 Days without a response)

@Shazia_K I'm not sure if this is common or not, but I have finally got the confirmation that payment has went through to public mobile for the promotion via my credit card statement. Essentially on the last page, it noted my activation has failed de...

mini31 by Great Neighbour / Super Voisin
  • 542 Views
  • 2 replies
  • 0 Bravos

additional fees for using mobile services outside my plan or add-ons

Hello,I am a new PM client and I have not had the chance to look up all details yet.I would like to get a clarification what are the surcharges if I use mobile services that are outside the plan and add-ons that  have.I like the option to build my ow...

GI2016 by Good Citizen / Bon Citoyen
  • 1088 Views
  • 5 replies
  • 0 Bravos

SIM activation_Problems

Hi, I was trying to activate a sim card for my friend and I have problems doing it. It does not let me port in his existing phone number or select a new phone number from the public mobile. He would like to sign up for that 4GB provincial wide 40$ pl...

chakri264 by Model Citizen / Citoyen Modèle
  • 588 Views
  • 3 replies
  • 0 Bravos
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