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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Local Phone Number

Im trying to activate a new sim card. When i get to the choose a new phone number option, it dosent list Goose Bay, NL as an option. The closest community listed is Labrador City, NL. But I want a local cell number like 708-899-**** or 709-897-****, ...

Credit card issue

Hi - I have a new credit card that I was trying to use to pay public mobile with. I thought it was activated (I used it on an ATM but apparently also had to call a number up) but it was not. I have since activated it and successfully used it on amazo...

Resolved! Incorrect data usage report?

I recieved 2 data usage warnings today within minutes of each other. The first one said I have used 75% of my data which suddenly flew up to the second one saying I had used 95% of my data. I am only 9 days into my billing cycle and I rarely use data...

Re: Suspended but I paid?!

my phone number is 6xxyyyzzzz i pad money but my phone is not working please fixed thanks Edited by stonechucker to remove personal information. Please DO NOT post personal info in a publicly accessible forum - ever!!

Resolved! Data in US

Hello, Is the add on plan US Roaming - Talk Text 250 Data (10-day) - 250 per day or for the entire 10 days? Is there a way to purchase more data? Thank you.

auto pay not working, saying account is suspended

hi there, my name is Jasmine Prowse and I have been a customer with you guys now for about two months now and I have run into some trouble. I have autopay set up and there are enough funds in my account for my plan but it will not let me pay it. I ha...

Can't access account.

Hello everyone, I've had PM for a few months now, but never did get around to porting my number over. I keep getting an error while i try to access my account. I'll sign in, and ill be able to see my snapshot, and all of that, then when i go and clic...

porting

when do you port a number ..after you buy a sim card?

Moving to another city. Will my plan still cover calls and data?

HelloI will be moving to Whitby from Milton soon. My plan states it includes unlimited provincial calls. While I was there last week I tried to call my husband and parents but got a message saying there may be long distance charges. My husband was in...

Limited Data?

Since last night, I've been getting little to no connection using my data. I can see that it is 4G+, and before yesterday, it worked fine. I was in the same location the entire time. Does this have something to do with my plan, or is this a network i...

Resolved! ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

I cant login, my account is dissabled?Got the below message, help to resolve the issue. ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Resolved! Auto pay tax

Is provincial tax added automatically with auto pay or it has to be added manually?

DATA ADD ON NOT WORKING

Can someone help me! I purchased 3 MB of extra data and it's still not activated?!Is this not available in Canada ? Or what's the deal? Can a moderator PM me and tell me what I'm doing wrong. I've done the lost/stolen phone trick, restarted my phon...

Resolved! promotions

Hello! I'm new to Public Mobile and just want to know how do I find out about upcoming promotions on monthly plans?Thanks

Rewards not being received

Not sure how i can get my rewards i set up my account then i set up an account for my son and my friend set up an account using my number but i amd not receiving any discounts for their account. Also i have auto pay but i am paying the accoint in fu...

Resolved! incorrect talk usage count

a three incorrect talking count occurred on the usage record.

Made payment twice by mistake

I made payment twice for my phone no. Xxxxxxxxxx. Now my account has balance of 40$ . I want to get my money back.plz help me Phone number deleted by computergeek541

Resolved! U.S. Talk and Text Bundle

May sound like a silly question but, I need proof to show my mom I'm right. Does anyone know if the US Talk and Text Add-on will allow us to make BOTH locals calls in the US and calls to Canada? Or are we only allowed to call Canadian numbers when we...

No service

On July 5th $50 for my account that I had on there for the auto-pay so I don't understand how I have no data this is ridiculous

Voucher

Trying to add voucher and won't let me.

Resolved! Porting Landline

Hi guys,I've set up a temporary phone number as I've heard that's the best thing to do before porting. I was wondering how long my landline # will stay active after I send in my porting information via public mobile self serve. I've read it may take ...

Resolved! Cannot Receive Incoming Calls or Texts

A mistake was made and I had to switch back to Public Mobile. In doing so the transfer of my number didn't work out, so I got a new number. But when I got home I went and changed the number myself t my old one, the trnasfer being successful. My old n...

Resolved! why i got text message to complete the sim and activation online form, when account is setup already

Went to authorized public dealer yesterday and they help me setup new/acitvate new account and port over my resident phone number from CIK telcomm. The account was succesfully setup and I rec'd confirmation email that succesfuly activation. Got text ...

Voucher

Trying to add voucher and it says I can't add it

Resolved! My text messages are not being sent. Please help!

Hello,My text messages are not sending. I am able to receive them fine. But, nothing I am sending is going through. My calls are working fine also.I tried to reboot, same issue. My account payments are also up to date.Please help me. Thank you to all...

Resolved! Suspended

Help! I have 3 cell accounts. I was short funds for my payment. Now I can’t (don’t know how to) reconnect my service. Post moved to Paymemts from Retail by stonechucker.

Resolved! Using US roaming data in Canada

Can a US roaming data add-on be used in Canada? If I am going to use the data within 10 days, it is cheaper to buy a gig of US roaming data ($20) as opposed to a gig of "Canadian" data ($30). I realize that the Canadian data carries over but if I u...

MMS to FREEDOM/WIND subscribers from/by PUBLICMOBILE subscribers

MMS failing. We have three different PM subscribers, SIMS, plans and accounts. 3G and LTE data plan subscriptions both fail, though 3G may be the dominate data scheme. Three different phones -- one apple, one android samsung, and one android OnePlus....

RE: Data ran out but usage history doesn't show that I used 12GB yet

Hi, My 12GB data plan apparently ran out in 2 months, but my usage history shows I used less than 3GB in the past 3 months so I don't know why I received a sms saying I don't have any more data. Also, my plan details don't show if my 12GB of data ...

Hung Port - A Week

I convinced my husband to join Public Mobile and he inserted his new SIM card into a new phone last Tues. When it hadn't switched over by Thurs, he contacted a moderator. They are apparently "looking into it" but his new phone STILL hasn't switched o...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Local Phone Number

Credit card issue

Resolved! Incorrect data usage report?

Re: Suspended but I paid?!

Resolved! Data in US

auto pay not working, saying account is suspended

Can't access account.

porting

Moving to another city. Will my plan still cover calls and data?

Limited Data?

Resolved! ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Resolved! Auto pay tax

DATA ADD ON NOT WORKING

Resolved! promotions

Rewards not being received

Resolved! incorrect talk usage count

Made payment twice by mistake

Resolved! U.S. Talk and Text Bundle

No service

Voucher

Resolved! Porting Landline

Resolved! Cannot Receive Incoming Calls or Texts

Resolved! why i got text message to complete the sim and activation online form, when account is setup already

Voucher

Resolved! My text messages are not being sent. Please help!

Resolved! Suspended

Resolved! Using US roaming data in Canada

MMS to FREEDOM/WIND subscribers from/by PUBLICMOBILE subscribers

RE: Data ran out but usage history doesn't show that I used 12GB yet

Hung Port - A Week

Ported number on account but phone is still not co...

Changing address

SOS suddenly on my phone- says no SIM

I paid twice for a SIM Card

Number transfer