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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do i stop iphone from sending texts to 474663, now 23 sent (several each day for 5 days)

Hi community, especially with anyone familiar with Iphone & IOS. How does one stop/ turn off an iPhone from sending these texts to 474663 Apple servers? We turned off SMS & MMS messages & data right at the beginning. In my earlier thread (link belo...

Resolved! Can't activate different plan

Hi, I had my account expire which was fine, but wanted to changes my data plan to just talk and text ...the funds are showing avail but I can't switch to it...my only options are pay x $$ more to top existing plan...which I don't want to do, and the...

Telus also has the exact $10 plan with $50 account credit .

Just received a pop up from a bank advising that if I open up an account with them I would get a free Telus Sim card, free activation and $50 telus credit. Perusing the Telus prepaid web site I noticed that they also offer the exact same $10 for 30...

Resolved! Porting number over

Hi, I sent Mod a private message to port number in and I didn't receive any response.I tried Self-Serve / Plans and add-on, it gives Generic Error.Any Mod online and can help me?Thanks

Autopay did not work.

I got this message: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-paymen...

Not Recieving Text/Calls from one Person

I’m posting on behalf of my Father that just unlocked his iPhone and switched from Bell to Public a couple days ago. I am able to text and call him no problem (Im with Public also) but he is unable to recieve or send text or calls to/from my Mother w...

Would be hassled less buying porno at a Baptist run drug store than a Public Mobile SIM at Walmart!

It is a serious problem! I would feel more comfortable buying pornographic material at a Baptist run drug store than Public Mobile SIM cards at Walmart! The Glentel reps consider these SIM cards as bad for their business, and I have seen them activ...

Unable to make outgoing calls - says you do not have Talk in your plan

Hi,not sure how to get this resolved quickly. Since morning I am unable to make calls from my number. The automated announcement says “Talk is not included in my plan.”Strange enough my wife has a public mobile and she is also getting the same announ...

Are there any updates to enabling direct debit as an Auto-Pay method?

With so many issues with autopay and adding the credit cards (none of mine unfortunately work), including foreign cards not being accepted and MasterCard debit obviously not being accepted, are there any updates on direct debit being an option? I kno...

Resolved! Temporary service suspension - is there such option?

I have a quick question. Once in a while, I have to leave Canada for work and family matters, potentially at some point for several months. Of course I would like to keep my phone number active (it is my main number that I've used for many years and ...

London Drugs - Park Royal, West Vancouver

Hello! I'm a newcomer to the community and just yesterday moved my phone number from Chatr to Public Mobile at London Drugs in West Vancouver. There is one person who knows the process (all other employees said they were not trained), so I had to wai...

Timeout error when setup autopay during activation

Hi All, This is my first post here. During activation process (porting existing phone number over to PM), after I clicked on autopay confirmation button, timeout page displayed right away and activation process was terminated. I can't log in using ac...

Charged twice

So I decided to update my plan and somehow got charged twice, I should have abou 50$ in my account but at the moment it's 0 and I was charged about 124$ on my card. What can be done? cheers @CS_Agent

data problem

i got my sim card 2 days ago and it already tells me i used up all my data even though i havent used any data being at work and had it turned off. plz advise me what to do and help me solve this issue i need my data for emergency reasons.@moderater_t...

How to switch to public Mobile

I am currently with koodo prepaid I was wondering how do I switch

PORTING MY NUMBER OVER!!!

I HAVE REQUESTED FOR HELP NOW 2 DAYS I CAN'T RECEIVE CALLS ON MY PHONE AND REQUESTED THE NUMBER BE PORTED OVER AND IT WOULD ONLY TAKE 3 HOURS BUT ITS BEEN 48 HOURS NOW!!! I SENT ALL THE INFORMATION YOU REQUESTED BUT SEEMS LIKE NO ONE IS DOING ANYTHIN...

Badges

What do the badges mean? How does it work? Like I don’t know what bravo means .

is there an app to keep track of data usage and minutes

Currently the solution seems to be to use at least two different apps for tracking data and calling minutes/texts left, is there one app (android) that can do it all? my data is add on with roll over of unused datamy minutes/texts are month to month

Resolved! refer a friend not applied?

Hi, I just opened a line at PM with a refer-a-friend promo, but I didn't have the 10$ rewards on my account? Is there an error or could it take some times?

Resolved! ...

erase message please

Voucher won't submit

@Moderator_Team I am trying to enter my voucher from shopper's drugmart and it keeps saying it isn't valid. Please help me out.Thanks!

Unable to send and receive text messages

Just bought the SIM card today it's been about 3 hours everything's activated I am able to make outgoing calls the data works but I can't send or receive text messages. Just wondering if this is a temporary thing or if I'm doing something wrong on my...

Account and service suspension near plan cycle renewal

Hello, Last night July 24th 2018 was supposedly the last day of my previous plan cycle and I have activated AutoPay. There was also more credit than enough for my plan renewal already in my account balance. I had plenty of remaining airtime minutes...

Buying a SIM in Halifax for my trip around Nova Scotia, Newfoundland and Montreal

Hi all, I will spend a few weeks in Canada and heard that public mobile might be a good option for me as I mainly need data to check my mails, use my phone for navigation and talk to my family via Skype.Where do you have shops to buy a SIM in Halfiax...

Transferring old number from Shaw landline

Hi,I've setup my account with a new number, and now I'm trying to port over my Shaw landline number. When I fill out the form I get errors like 'Account Number doesn't match Old Service Provider records', but there's no field in the form for account...

Resolved! Walmart refusing to sell sim cards without a plan

I tried to walk into my local walmart store last week to get a sim for a friend and I was turned away. They told me that they can't sell a sim without a plan as they "don't make any money". I just ordered a sim through PM, but I'm wondering if there'...

Resolved! newly activated account not working

Please help. I just activated account yesterday and my phone is still not able to make and receive phone calls. When I login to my account it is saying that Plan Expired. I put it my credit line and setup for pre authorize payment. I also have my act...

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