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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Speak to moderator

I’m trying to get message to moderator, something I missed in my text to her that she needs

Free 1G?

I got a text from public mobile saying"We're giving all customers 1GB of free data, free international calling, and a chance to win gift cards valued up to $100. Redeem your free gifts in Self-Serve before Dec. 25" how do I get the free 1G?

Resolved! 1GB Bonus 4-8 December 2019

Hello,I have a plan in use. If I upgrade to a plan that is 35$ or higher, do I get the 1GB free?Or, is this 1GB offer is only for brand new clients??? Thanks

Resolved! Where can I get my Christmas bonus 1G and Intl Minutes

I have received the message that I can get my Christmas bonus 1G and Intl Minutes from Public Mobie.However，when I checked my account，I didn't see it.Where can I get it or find it?Thanks.

Resolved! Our XMas Holiday Present From Public Mobile Add Ons Free Data & Long Distance Calling

So How About Those Free Add Ons? I Say That Was Pretty Awesome Of Public Mobile To Do! Thank You PM , Me & Many More Of Your Amazing Customers Very Much Appreciate Those Wonderful Add On Gifts . Just Wondering Though , What If I Don't Use All Of The ...

Booth clerk set up auto pay but used a wrong number, now i cant access self serve to cancel

Hi, I had my account initially set up by a WOW! Mobile merchant on November 19th, who improperly copied information from my previous telus account, and after waiting a day, the sim card was still not active, and that night I also managed to lose my p...

Resolved! Reducing monthly bill

Besides auto pay & refer a friend, what else can I do to receive some credits please?

Resolved! Referral inquiry

Just curious how many times in a year can you refer a friend to receive credit to your phone bill?

Transfer number in / port in

Hello,I just subscribed to Public Mobile and i wasn't able to transfer in my old number from Koodo to PM, with my account number, backup phone number and my name as authorisation. It tells me to ask help to proceed the port, can someone help please ?...

Chance to win $100

How do I register for a chance to win $100 gift card?

Not Receiving Some Calls

I recently discovered that a few different companies have been trying to contact me with job offers, but, when they try calling my phone (iPhone SE, iOS 13.2), they can't get through. They all say that they just get a dial tone. Although, other peopl...

Resolved! Password reset

I could not sign in because my email or password was not valid. I was able to sign in through the my account tab.

iPhone 8 Plus iOS 13.1.3 calling China issue

Hi, I had 400 mins international calling add-on, I am able to use iPhone 5 to dial China, but when I try iPhone 8 Plus, is not working, is only ring the first time, then goes to silence, anyone knows how to fix this issue, thanks.

Resolved! Can I use long distance minutes for local calls?

I'm running low on local minutes but I have the 400 long distance gift minutes. Are those useable for local calls?

Resolved! US travel

Hi neighbours of the community I am wondering I am going to the states for a week and I want to know if I purchase the $15 roaming text and talk plan or add-on am I fully covered to be able to call Canada and not worry about extra cost. Also does any...

Resolved! Imported phone number from speakout does not work

I imported my speakout phone number with this new plan with public mobile. But now I can only make outgoing calls and get messages but cannot get incoming calls. My plan with speakout did expire 2 days ago, but they will keep your number for some tim...

Resolved! How long does it take to get help from Moderator?

How long does it take to get help from Moderator? I've been waiting 6+ hours now to get some help. Thanks.

Unable to reset password

Not recognizing my wife's email address.

Can I use my PM as a SMS gateway?

So the title says all.Can I use my PM SIM as an SMS gateway? as I have unlimited international text, so I was asking can I use it

Resolved! Registration failed

I register my SIM card , the last step I press Active button, the process won't go through, the bottons changed to grey and stopped. When I register again, the system says thec SIM CARD ERROR. How to finish or register again?

Resolved! US Roaming

I am seeking clarification on the US Roaming packages (10 day). Is the day they are purchased included in the 10 days? Say for example, I order on January 1. Does the package expire on January 10 or on January 11? And does it expire at the time it wa...

Resolved! have activated holiday giveaway but wondering about the validity period of 1 GB data and 400 interna

I have activated both free holiday giveaways through self serve but wondering about the validity period of 1 GB data and 400 international call minutes.. I am unsure whether it will expire on holiday offer end date Dec 24,2019 or otherwise. would ap...

Resolved! us roaming with voice only

I have tried everthign stsed here but to avail. It is a Samsung A20. The only time I get anything close to working is when I manualy select T mobile. I can then dial 611 and get inot the self service. It tells me there I have the 200 minute us ro...

Sim Jacking it can Happen to anyone

Here is an article where a West Vancouver Police officer was the victim of a SIM jacking scam.https://bc.ctvnews.ca/west-vancouver-police-officer-nearly-lost-thousands-in-sim-card-scam-1.4715934

Resolved! FORGET USERNAME AND PASSWORD

Hi, i forget my username and password of self service accountname-DERON ZHANGphone #-604******* EDITED by ShawnC13 to remove Phone number

Resolved! International text messages with Christmas Giveaway

Will I be able to send international text messages with the free long distance minutes we got for Christmas?I have a Canadian Plan, no added roaming plan, turned my Flight mode on and I am in the US atm.Was wondering what would happen if I turned roa...

Resolved! Giveaway Xmas long distance minutes cover roaming from US to Canada and anywhere else?

Just got the free giveaway longdistance minutes and was wondering if it covers any roaming charges (or if there will be roaming charges) that might occur when I call from the US to Canada or anywhere else that is applicable?My number is a Canadian nu...

Resolved! how to activate my new SIM card

I am monthy pay client of Publice Mobile already, my old phone damaged. I just buy a new phone and one new SIM card. how to activate my new SIM card ？ I enter my current cellphone no. but system shows my phone NO. not available ？ I hav...

Resolved! With my holiday giveaway can’t makes international call to Guyana is it covered

Resolved! porting one PM number to another

So my number ABC-$40 plan -$7 reward = $33 per monthWife's number XYZ-$35 plan - $2 reward = 33 per month. I want to port my number (ABC) to a different company and port my wife's number (XYZ) on to my account. (I know this is not possible directly b...

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