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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2585 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17743 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28893 Views
  • 184 replies
  • 27 Bravos

PLAN - 90 DAYS - DATA 12GB

Hello, I just recently noticed that I DO NOT have 12GB of data over the 90 day plan. My “plan details” show 12GB, but my Data & Add-on only shows 6GB. Mods please fix my plan   

Willard by Great Neighbour / Super Voisin
  • 883 Views
  • 3 replies
  • 0 Bravos

Resolved! Replying to private messages

hey I vaguley remember a topic similar but could not find it. is there an easy way to reply to private messages and include the original text?  i try to copy and paste some of the past messages but really even that is not ideal esecially when we are ...

mimmo by Retired Oracle / Oracle Retraité
  • 1856 Views
  • 9 replies
  • 1 Bravos

Resolved! telus locked android phones

I bought a moto g4 play telus locked phones a while ago and I'm still on june 2016 security update. Which is more then a year behind. I am wondering if telus tends to block android updates because the phone is definitely on 2017 security updates. Thi...

Shutdown by Model Citizen / Citoyen Modèle
  • 2415 Views
  • 22 replies
  • 0 Bravos

Sim unlock code

I am buying an locked TMobile phone and I wanted to know if public mobile will give me a sim unlock code. Any help is appreciated.

passiveegg by Model Citizen / Citoyen Modèle
  • 1070 Views
  • 5 replies
  • 0 Bravos

US Addon

I have been away from here for over a week and not sure if this is a recent improvement.  I made the purhcase and it tells me the money has been added to my account not that the addon was purchased

USaddon.PNG

How to get refund if Us Roaming bundle not working?

I made payment for US Roaming bundle, but when I was in U.S., I could not send text or make calls or use date, now I am out of U.S., but my $20 was sitting in my account, how can I get refund? will $20 be charged if the bundle expires after 10 days? 

LillianAB by Great Neighbour / Super Voisin
  • 591 Views
  • 3 replies
  • 0 Bravos

Locked out of account

Hi if there are anyone I can contact regarding this issue that would be great.I foolishly forgot the password to my account and attempt to many log-ins. As a result, my account got locked when I try to use "Forgot Password" option to reset and retrie...

Trucity by Great Neighbour / Super Voisin
  • 511 Views
  • 2 replies
  • 0 Bravos

My PM to Koodo offer expires before the end me prepaid period

Hello, I'm on a 90 day prepaid plan and just got the Koodo offer and I do want to switch. The problem, however, is that I've paid till almost the end of October and the offer expires mid September.Is there a way to get the balance refunded to me cred...

copolii by Good Citizen / Bon Citoyen
  • 1507 Views
  • 14 replies
  • 0 Bravos

Resolved! Trying to port my public mobile number to koodo from a suspended account

I am on a Koodo account now but I was trying to port my public mobile number over at the kiosk, however I am not able to without making a payment to public to reactivate my account... how can i do this without having to make an additional payment for...

irenek by Great Neighbour / Super Voisin
  • 1396 Views
  • 3 replies
  • 0 Bravos

Funny window display in Community

Seeing a pop-out window which covers my screen on the right. I'm currently using IE 11 on Windows7 (not by choice mind you). Is this a Microsoft Feature, I mean enhancement, I mean bug, or is it something else?   

Signed up for 12GB Promo only have 6GB

Hi there, I was on the 90 day 4GB plan and during my second month in there was the 90 day 12GB plan. I switched to it but it did not take affect until today. I just checked my plan data and it only says I have 6GB. Does it not honor the plan promo du...

Snippy by Great Neighbour / Super Voisin
  • 627 Views
  • 4 replies
  • 0 Bravos

Resolved! Login Disabled

Hi,I have an account that has been disabled (not used since Oct 2016). When I try to login (to recover password) the system tells me: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Is there a way to recover it? On the same note: I do have the SIM...

joserufo by Good Citizen / Bon Citoyen
  • 4541 Views
  • 17 replies
  • 0 Bravos

Resolved! Did LTE plan prices go up again?

I just did a check on the plan prices... yes, I am still shopping around for my other line... and I noticed the following prices: $195 90 Day, Canadawide, Global text, 9G LTE$240 90 Day, Canadawide, Global text, 18G LTE I remember them being $185 and...

MEU_21 by Model Citizen / Citoyen Modèle
  • 970 Views
  • 3 replies
  • 0 Bravos

Resolved! Billed again in second month of 3 month plan

 Hello,  I have been billed again in the second month of my 3-month plan (Started July 22 and billed again August 17th). The moderator has told me that my plan will no auto renew on November 17th, but I have still paid for 6 months of service (2x3 mo...

Carleen Masik Public Mobile August 24 2017.JPG
carleenmasik by Great Neighbour / Super Voisin
  • 768 Views
  • 3 replies
  • 0 Bravos

Getting a receipt

Hi there, I need a GST receipt for payments made. I have to say this is quite the process to get a receipt which is, with any other company, automatic. Cheers Dave

DTG by Great Neighbour / Super Voisin
  • 431 Views
  • 2 replies
  • 0 Bravos

Suspend plan for 4 months

I'm going to be out of the country for 4 months. Obviously, I don't want a phone plan in canada during this time. Unfortunately, if I cancel my payment now it seems that my account gets deleted and my simcard becomes useless. Is there any way to susp...

noahf by Great Neighbour / Super Voisin
  • 430 Views
  • 2 replies
  • 0 Bravos

Resolved! Credit Card Madness

 I received credit card statement that showed I was double billed by Public MobileI emailed the @CS_Agent for assistance in this matter (multiple times as I keep getting weird replies back)My details in black, Public details in orange 1- Sent email s...

kav2001c by Mayor / Maire
  • 1543 Views
  • 15 replies
  • 0 Bravos

Autopay Rewards

I signed up for a 90 day plan back in June this year and immediately set up autopay. I just noticed that my autopay reward is $0 and I was charged the full plan cost on my last payment. How do I know if I am eligible for the autopay reward?

EvanderC by Great Neighbour / Super Voisin
  • 1016 Views
  • 4 replies
  • 0 Bravos

Data not working and over charged

The APN setting giving did not work I have no data not only that I was charged $82.50 in total for the sim card aswell as a plan including 2gb of data and was told that was the cheapest now when I got home to look on this website for the APN its offe...

Cenastor by Great Neighbour / Super Voisin
  • 1000 Views
  • 7 replies
  • 0 Bravos

new promotions page is missing LTE promotions

@Jeremy_M  New site is looking nice.  I noticed the new promo page is only showing 3G promos and no LTE promos.  Does this mean the LTE Promos are ending/ended ?  or was it simply an oversight?

mimmo by Retired Oracle / Oracle Retraité
  • 805 Views
  • 7 replies
  • 3 Bravos

Cant seem to reset account

Hi. I am trying to log in. I have forgotten my password. I have asked for ab email. But it takes sooo long to get tge email, by the time i fet the email, the link is expired. Been more then 24 hours im trying. How else can i do this... Thanks

Nikita by Great Citizen / Super Citoyen
  • 619 Views
  • 1 replies
  • 1 Bravos

Gear s3

Can I connect my Samsung Gear series 3 to PM?

Surtock by Good Citizen / Bon Citoyen
  • 1071 Views
  • 5 replies
  • 0 Bravos

Changing plan after address change

Hello, I got a sim card from my brother who was I Alberta and now I'm in Ontario. We changed all the details, email, address and etc to my details. I wanted to change the plan but it wouldn't let me. Is there a reason? Also if the sim card was first ...

noamsherf by Great Neighbour / Super Voisin
  • 687 Views
  • 4 replies
  • 0 Bravos

Can't make calls

My account has $120 in it and it says I have $0 amount due and I can't get any service. There are no options for me to make any other payments or anything. Not sure why I don't have service. Please help.

ChrisRobinson by Great Neighbour / Super Voisin
  • 726 Views
  • 5 replies
  • 0 Bravos

Resolved! phone

My phone does not have data and long distance phone calls which were already paid for another words you took the money out of my account, please check and let me know what's going on. Thank you Rickee

emilyholly by Great Neighbour / Super Voisin
  • 1431 Views
  • 5 replies
  • 0 Bravos
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