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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New US Roaming Plan

When you switch to a new plan when does it kick in? I'm travelling to US tomorrow, and am considering switching to new plan (60$) to include the US Data and roaming... BUT - does it kick in the next billing cycle, or is it immediately activated... ...

incorrect billing

I joined Public Mobile 2 months ago and just received my credit card bill. On April 1, you charged my account $20.34 ($18 + 13% tax), but when I check my online account, I see that that should have been a credit for $18 instead of a charge. Can you...

Resolved! US Roaming bundle - Not Working. No service in US

Aug 2, i purchased $40 worth of US roaming - talk, text and datain the US now, try to send a text ...get a message saying it's not workinghad to purchased another $20 worth todayI want my $40 back!

Hey

US Data Add-on

Traveling to US in 4-hrs so I added a US data add-on and noticed that it’s already showing data usage even though I’m still in Canada. How could this be ... ?

Dangerous no Wi-Fi calling service

My dog was attacked by a cougar in a low service area outside of Courtenay BC and I needed to make an emergency call from my friends house. I went to turn on my Wi-Fi calling and it wouldn’t work. I had to wait til my wife returned with the car. By t...

Resolved! The my account isnt working

Everytime i go to sign in it shows me this Server Error in '/' Application.Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exc...

Resolved! incoming calls on the $10 plan

I'm getting my mom this plan and it says 50 Canada wide talk but it doesn't say anything about incoming calls received. Would it be part of the 50 Canada wide minutes? Thanks.

Resolved! Changed plan from $25 to $40

i changed my plan from $25 to $40 the due date is 21st of August but I want to change it to be effective right away . I don’t want to wait till 21st . Any idea how to do that

Resolved! invalid sim

I tryed to activate a former PM SIM card and I cannot go to the second page since it indicate invalide sim on top after I click on continue?

Resolved! Plan issues?

Strange things with my account. On the 1st my data should have reset and for 2 days I had data, used 8mb, Now nothing, no data. Phone still works. Usage still says 8mb. Also I looked at my phone going out and see 3065804001 three times. From what I ...

Can't reciecve calls

Service Coverage for 3G data VS LTE

Hi, I just signed up for a plan with only 3G data. I am in Northern Ontraio and the coverage map covers my area no problem. I just put in my sim card and it says no service. I heard that the coverage was the same as Telus? I was with Telus before and...

Resolved! Frequencies and bands

I have a Samsung Galaxy note 8 (SM-N950F, international version) and the website says that it'll work with any gsm carrier. So I have a question - is public mobile a gsm carrier? What frequencies does it use?

Mobile not working

Even though i have a 45$ balance i am unable to use data on my phone.How to deal with this?

Resolved! porting in a number to existing PM account from Speakout

This morning I attempted to port in a number to my existing PM account from my active Speakout account. After about 4 hours I received a text on my PM account phone that says I need to "go to publicmobile.ca and click Contact Us and complete the SIM...

Resolved! Problems creating an account

I have tried to create my wifes account but the first time the web page crashed after i entered the credit care info in. I tried to sign in using the same info i created the account with but it doesnt take. i tried to recreate an account but now it s...

Resolved! Activation - Appels entrants non disponible

Bonjour, j'ai activé mon compte récemment et transféré mon numéro d'un autre fournisseur. Je peux faire des appels sortants, mais les appels entrants ne fonctionnent pas. La personne qui tente de me rejoindre reçoit un message comme quoi mon # n'est ...

porting of my VOIP Number

Hi PM,I activated my SIM on August 2, 2019 and completed my signup. My mobile phone says "Public Mobile", but I cannot receive calls. The calls are being recieved on the VOIP land line still. My account # is xxxxxxxxxxxxxx. Today is August 5 and I ha...

Resolved! LTE or 3G?

I'm confused as to why my phone says it's running on LTE data but my plan says 3G? Is it LTE or 3G? Sorry if this question has been asked already.

Lost SIM status on reboot, now defaults to Telus

Hi, I am a Koodo (previously PC Mobile) convert, and even though I had this issue several weeks before (apprently solved by re-seating the SIM between a power cycle), the problem has returned. I rebooted my phone (Moto G5) this morning, at which poin...

Resolved! Data

Do i get charged if i go over my data?

Resolved! Texting

Does all plans have unlimited incoming and outgoing text within Canada

Resolved! Activation failed - "contact public mobile"

How do I "contact public mobile" I can not activate the sim card and it keeps telling me that I need to contact public mobile... but there does not seem to be a way to do this!

Cannot sent pictures from my I phone 6s.

My I phone will not sent any pictures with a text message. Just recently changed to Public from Freedom I have the $60 dollar plan it is supposed to work everywhere.

Resolved! Unable to purchase add on

Hi unable to purchase add on for US roaming. My credit card not going through.

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