[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Voice Mail error message when dialing in
I am trying to dial into my voice mail by dialing 1 but I keep getting an error message - I can't make out the error message number but it says the number cannot be completed as dialed. What am I doing wrong? I haven't set up the voicemail properly....
Resolved! Compatible Galaxy A8, SM-A530W
Is my Galaxy A8, SM-A530W compatible? Thanks
Resolved! 3months
My mom and dad have 3 month interval plans.But none of us are able to find the option for 3 months at a time.Can someone point me in the direction to go to get the 3 months at a time.Thank you\kelsey
Resolved! RE: switching to public mobile
hi,I'm currently using a different service provider and would like to switch to public mobile. I have look at your plans and I have until April 30th, 2020 with my current service provider.I am a student and looking for cheaper options for me.thank yo...
Resolved! Emergency calls only
Hello all, I have an issue I need help with. Emergency call only SOS -Account has never been delinquent and has balance in account. Tried:-Restart-Off with SIM out-Airplane mode-Suspended and Resume service with 5 min off-Checked compatibility-Not st...
Resolved! forgot password and security question
hi i forgot my password, and my security question, i need help getting in. may i have assistance with this issue please?
Resolved! Getting Started
I am currently with Bell, no contract. My iphone6S has a SIM card. 1) Do I need to buy a PM SIM card? Or can I use my Bell SIM card?2) If I have to buy a PM SIM card, does it come in the mail? or delievery to the door? How long does it take?3) On...
Resolved! You are not subscribed to a mobile data service
I am trying to set up my data. I am using an iPhone 5s, bought initially in the UK and used on the Vodafone network there. It is supposed to be unlocked. Calls are working, but data is not. On either trying to access web pages or updating emails,...
Resolved! Community reward with no badge.
So i just logged into my selfserve account and realized i got 2$ in community rewards. Yay. But i never received any badge. On Public mobiles Website it says This about community rewards.I am considered a top 25? I am confused because i haven't got ...
The local mobile phone number always reminds me of the long-distance mobile phone
My mobile phone number is a local number, but why the local mobile phone always calls the long-distance mobile phone number when calling this mobile phone
Trying to change valid thru date for credit card .
Self serve Account will not recognize email address, Password or phone number. But the phone works on Public Mobile network.
Phone line temporary suspended.
My phone line is temporary suspended can't make or receive calls with my number.
Resolved! Website Technical Issue
Hey PM. I hope a Mod can look into this. It's not that important just a minor website bug. So i got a couple friends that want to join over to PM and they asked me why the store locator wasn't working. So I went on the website and I checked it out. A...
Resolved! No calls or text after transferred the number (new account)
Just transferred my account from Fido yesterday around 8pm and having trouble with receiving calls and texts. I didn't receive successful transfer text from you yet so it doesn't seem working normally as it should be now. My friend tried calling & ...
No Service
Hoping a Mod can help me. I paid my bill on March 31 2020 and i still don't have any service. I can't make or receive calls and texts. Thank you for your time in this matter. Alix
Phone
Please tell me how to cancel my phone service
HELP! CAN'T CALL CRA 1-800 #### CERB EMERGENCY SUPPORT NUMBER
Hello! Took me an hour to figure out how this community site works. It's critical I get this resolved ASAP.MY PHONE: ONEPLUS 6MY PLAN: - 3 Choices with Provincial Talk- 6GB Data- Unlimited International Text- Unlimited Provincial TalkI CANNOT CALL CR...
Plan expired and no service
My husbands account got a message saying its suspended, if it's on auto pay it says to disregard message. Problem is, he has no phone service either. We've never had an issue. He needs his phone. Help.
Resolved! Is the samsung a70 compatible with PM?
Resolved! Plan usage
Hi folksHow do I check number of minutes left in my plan? I dont want to count the number of minutes in usage history. I hope it's available somewhere in my account but not able to find it. Help me in your spare time.Thanks in advance Jeet
"Plan Expired" Help Needed
Hello, Wondering if I could get some assistance with the below. I'm setup on AutoPay so I guess the top message isn't relevant to me. However, in the second image, it shows my plan as expired. Does this mean I have to enroll in a completely new plan ...
Port wasn't done properly, I was given a different number. I'm not able to submit a ticket.
Good Morning, I've recently joined Public Mobil, the first 2 numbers I Ported worked perfectly and I was up and running within the hour with no issues. However the third number i ported only worked partially. My third Sim card was activated, however ...
Resolved! How to Buy an Add-On (Public Mobile 2020 interface)
So, I decided to take the plunge, and cut-back on my monthly plan from a $40 to $15 come April 2020. As mentioned by @darlicious I should take the plunge before they change the prices on me. Better early than late in this instance!Step by Step How to...
Resolved! The cheapest plan ever!
As my kids would say to us when they have a great day....the best day ever! I am changing my plan from the $40 plan to the $15 plan. With my monthly rewards of $9, I am paying the cheapest monthly plan ever, at $6 bucks. (okay, granted, the best plan...
Resolved! Over charge on data
On April 4 I purchased 1GB data for $ 15 and on April 6 I purchased another 1GB and was charged $30. Why the difference.
Covid-19 crisis and data usage
Hi, I'd just like to ask if anyone at public mobile has thought about temporarily increasing data limits for plans during the Covid-19 crisis? As I live in a rural location, cellular internet is all I have to stay connected to the information people ...
Resolved! I just bought 1 b add on, where is it?????
I just bought 1gb add on, where is it, it does not show up on my account, I paid for it??????
Resolved! AutoPay Reward
dear friends!one question- if I have AutoPay Reward ($2), it works automatically, or I have to apply for recieve it?
