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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 25 Bravos

One spare sim card in Mississauga

I have one spare sim card in Mississauga, near Erin Mills Town Centre.  I'm willing to give it out for $6 (meet up at Erin Mills Town Centre), and a referral.  PM me if you are interested. Thanks! Update: taken already   

Kogepon by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Unable to port from Wind Mobile

Hi Guys, I am trying to activate my sim card but was unable to port from Wind Mobile.Any help would be appreciated. Thank you.

anom by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

No incoming calls or text

Moved from Chatr and so far no incoming calls. I can only make outgoing calls and I have data. I sent private message to @Shazia_K, @Mary_Mwith SIM# and phone number and I hope they  get back to me as soon as possible and fix the issue_______________...

Porting from Wind

Hi there,I've a weird problem. I'm having two wind dials (both on my name and on the same account in Wind) which I ported to Public Mobile at the same minute. Strangely enough, after one hour one of the two dials was successfully ported while the oth...

aliabumo by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Account was charged but still in activation limbo

Unfortunately I haven't had phone access since Saturday and have been waiting patiently for 5 days. I would like to have some way to contact people over the weekend. On Monday morning, I Pm'd the moderators and tagged the mods but I still haven't rec...

tsyip88 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Can AutoPay be activated later?

I'm signing up with a new account, but I'm not sure about the auto pay option.  Do I have to decide now?  Or can can I decline and enable auto pay later?

erotavlas by Great Citizen / Super Citoyen
  • 3 replies
  • 1 Bravos

Data not working

Hi everyone, fairly new to the community as I joined with the $40 12gb promo a few weeks ago or so. Everything has been working great with PM from reception to data without any problems. This evening, however, my data stopped working all of a sudden ...

DmcDohko by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Sim card ordered November 8th not arrived!

Ordered a SIM card on November 8th got a confirmation number 88990. The SIM card has still not arrived! The intention was to take advantage of the $40/4gb promotion before November 20th. Help!

ewabas by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Where's the promo plan???

The promo 120$ for 12gb over 90 days isn't on the site anymore?? Have a buddy trying to activate, thought it was active until the 20th???

warpdrive by Great Citizen / Super Citoyen
  • 7 replies
  • 1 Bravos

Are the Mods that swamped?

I left a couple of PMs for mods to follow up on concerning issues encountered during activation. Haven't heard a peep from them yet. One of the issues affects the lack of service which requires expedient investigation (second day without proper servi...

1 week and still waiting on # port

I'm in the middle of applying for jobs and this number port is affecting my ability to secure work. I have no idea how many job opportunities I've missed. Please help. I'm porting from Fongo and provided my account password when signing up.

aeolus by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

SIM Card Toronto/Mississauga

There is a possibility I'll have an extra SIM card in the Toronto/Mississauga area. I will post an update on here.But i do not live in the downtown Toronto area. Although i may be there tomorrow afternoon

***Frustrated customers - Anyway out?***

Questions to frustrated customers: Did anyone figured out how to get back your money when your phone # port is stuck in-between and waiting for MOD’s to reply with your request with no success?Did anyone try to revert stuck port request (not even sur...

Disappointed by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Activation Failed

Hi, I attempted to activate my new SIM on the special fall plan but on the last screen it said activation failed. I put the new SIM in and it shows public mobile but says I dont have a text plan and will not allow me to log in to my account. Help!

gwgarrioch by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! long distance minutes

Do the long distances minutes round to the nearest minutes or do they go by seconds. For example if I just pick up a call for 1 second then disconnect it will that round up to 1 minute? or only count as 1 second towards my minutes if I were to have i...

Shutdown by Model Citizen / Citoyen Modèle
  • 4 replies
  • 0 Bravos

Resolved! Extra Sim in East Scarborough/West Hill/Pickering

Hello, I finally received my sims from Public Mobile today and, thankfully, do not have to go to downtown Toronto to pick them up.  I saw a photo on Reddit today and my chin hit the floor. I was worried that I would not receive in time so I was able ...

diveman by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Resolved! cant receive any call from others

since I've been activeted my sim card over 30hours,I can log in my account and I can make phone call to someone,just cant receive any call from others,what is the problem?

bing1029 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

NEED SIM BUT FAR AWAY from Monteal, Toronto, Vancouver

So there is a way for spare SIMs to be used in this promo even if you are far away; say Alberta. BUT it does involve some trust. Here's how it can be done: 1. those in need connect with spare SIM owners by private message2. spare SIM owner sends unac...

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Luddite by Oracle
  • 15 replies
  • 4 Bravos

Resolved! Add Ons & Carryforward

Hi, I was wondering if the remaining balance of an add-on purchased is carried forward indefinitely or just for one month.

gtyl by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Unlocked Samsung Linx (T369) giving "Limited Service" message

Hi techies, need your help/input here.  So a basic smartphone (Moto E 2nd generation) is too much for my mom to handle, given that she only cares about making and receiving calls.  I have her on the promo plan so that I can use the Moto E as a hotspo...

jeremyesq by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos

Invalid Sim

The first time I tried to activate, everything was fine until the very last step. The payment did not go through.  Ever since then, I cannot try activating as I get the error, "Invalid Sim". I triple checked that my 19 digit code was correct, but Im ...

om0039 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Check here if you have not yet receive your sim

 @Brooke_C post this in announcement "[UPDATE] Only X days left to get our limited time 4GB / $40 promo plan!" We will be honouring the promo plan for all customers who ordered their SIM card between October 25th-November 16th, but did not receive it...

jimmyche by Model Citizen / Citoyen Modèle
  • 1 replies
  • 4 Bravos

Failed activation. Credit card not charged

Tried to activate my sim. Everything looked fine. I was able to choose a new number. When I hit the last button I got an error message saying my activation had failed. I tried doing it again but now it says invalid sim. Please help. How do I contact ...

anele26 by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Generic Error when checking availability of number for porting

I've registered with a new number and now I want to port, but when I enter my number and click on check availability, the site crashes with: Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to ...

jeeva86 by Great Citizen / Super Citoyen
  • 9 replies
  • 0 Bravos

Unable to activate and pay - User error - please help!

So I've successfully transferred 3 accounts today. When doing my 4th, I got all the way to the credit card page, submitted and then lost internet connection. Sigh!!! My mistake entirely.  I tried to start from the beginning. I was able to reach the e...

wdpm94 by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Public Mobile's 40$ plan is making waves!

You can see how seductive Public Mobile's offer is when other carriers have to match the price to retain their costummers. In fact, Fido and Virgin just announced they will be offering a plan "similar" to PM's 40$ for 4gb, until November 21st -- with...

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ION9 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos
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