Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't seem to find the part of the website where you can top up your plan. Could someone post a link that will work if I'm logged in to the selfserve thing. I definitely found it when I went to the States last year and bought 10 days of talk serv...
I have tried for hours to get started and at different pages I get kicked out with a generic error. just now I managed to get to the payment and activation page and then got the generic error. this is so frustrating.
How do I purchase the 10$ plan if I am a new customer
I paid for my plan that expired yesterday and it says its active but I cant call or text, I gets a automated message saying I dont have a plan
Tried to sign up and activate a sim card. Entered all info including the auto pay but it kept "processing" until it said activation request failed. A warning indicated I needed to contact customer service. Can a mod help, please?
Hi all, I'm thinking of picking up a Samsung A50 phone... looks really nice and some good specs and reviews from what I read but wondering if anyone else on PM is using one and what they think? Sounds like there's no waterproof rating but not really ...
Does Public Mobile plan to offer more plans using 4G ? For those of us who have demonstrated that we don't need hand holding to manage our account, I would recommend more plans on the 4G bandwidth with 4 to 5 GB per month. Could anyone tell me if th...
So my above $10 savings per month for 6 months bonus is coming to an end. My teen uses the plan and does use the data and needs to be able to text. We signed up for the $30/m 500mb +500mb plan on Dec 31, 2018. It has unlimited intl text and Cdn wide ...
Hi I just setup my account and when setting up my wife's account I used my temp phone number for the "refer a friend" reward. I have recently ported my old number over to my account and maybe that's why but we never received our refer a friend reward...
I have a regular phone, text, and data plan, but was going to run out of data so I bought an extra add-on Gig of data. Will it automatically roll over to the add-on data if/when I run out of my regular plan?Or do I have to do something to start using...
Hi, Currently, my phone displays "mobile network is not available". I tried to reset the phone, reinsert my sim card like the solution provided previously on this forum, and yet it still didn't fix the issue. The phone should be activated since I ju...
Hi, I am using special offer of $25 per 30 Days which includes unlimited Canada-wide Talk. Now, when I am going to call to different province inside Canada, an announcement says Long distance charge may apply! Why does it come?Will I be charged for o...
I have a long voice mail message, how can I delete it?
I forgot my account and I want to see my plan
Just got this text from Public Mobile: Starting July 24, you will have a unique referral code that will replace sharing your phone number when referring someone to Public. Look out for an SMS with your unique code next week. Why refer? Get $1 off per...
Hi, so i just set up my new pm SIM card and plan, used a voucher for payment, picked a new phone number, set up an online account , went through the whole transaction/ process and at the very end it said i was all set up and good to go .Not so much ...
I have already messaged the mod team about this and I’m still awaiting a response. I purchaced 1 $20 and 1 $5 voucher, like I always do, on Saturday night at about 8pm. I have since been trying to enter it into the selfserve payment thing, both onli...
Why is my data gone on my plan ? I'm supposed to have 4gb but I didnt even finish using it and it disappeared and no longer works
So I've sifted through several posts on here about internet not working. I set the parameters in settings that many people have posted, as well as restarting the phone. It is a samsung s7. My sons phone has minimal internet, so I'm not highly concern...
why i have to have two different account for PM my account and PM community account?
My son and I entered the U.S. today without having bought any U.S. add ons. He got a text and noticed that both our phones say we are on the T-mobile network. He's been able to send and receive texts tonight. (I haven't tried on my phone.) We both h...
Hi, I'm trying to make a toll free number call 1-877- and I can connect and talk for a bit but during the conversation, I eventually get disconnected and get a message saying I need a Public Mobile long distance plan to make the call. I am on a unl...
I am a pre-paid user.I have seen freedom have a cheaper price than here. If I would like to use my old phone number and transfer to a new company. Is it possible?
I am a new user. I want to have 1.5GB data per month and I would like to pay less than $25. Is there any promotion for that? Thank you.
purchased US Roaming 2 days ago and have yet to have it work. I didn't even check if it worked until I was semi-lost in a new city. What can I do? I messaged mods, my roaming is ON.
how to have my phone number and name appear on the phone that receives mt call?
Hi there! I am new to public mobile, and have started a plan, and the only issue i have encountered is that when i go to put the number for my Voucher in, it is telling me that it is invalid.I bought the voucher around 36 hours ago, and even after 24...
Hey guys a friend of mine recently switched over from Bell to Public and she can’t send or receive calls but her data works. I think it’s a problem where she wasn’t paid up on her old bell contract. Anyhow I’m trying to change her phone number to se...
Hello!I've moved into a new condo and we don't have our internet hooked up yet. I currently have 4.5GB of data a month which is normally fine, but without the wifi at home I'm worried about overages! Is there a flat overage charge? Or an add-on you ...
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