Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got a SIM from The Mobile Shop 12 days ago and thought that there was a deal that they would give me a free card and do the signup stuff for me. Of course, when I got there, they thought they were pretty wonderful just selling me the SIM. I said "n...
Just wondering if the moderators are picky about who they serve? @Syed_S @CS_Agent Because I've noticed some people, who actually sent a request at about the same time or little later than me, and had their issues resolved. I on the other hand am s...
Hi. I’m in Alberta I’m wondering how the cell service is with pm in northern AB. AND BC.
Hi. Why does wallmart not want to sell SIM cards unless they hook the phone up for you? My friend got a SIM card in the mail and he hooked his phone up no problem. Why is wallmart like this?
Hey all, I was away for 2 months and just paid for my plan. I only have 1GB but that's fine by me. Yesterday I was using my phone on my way back from the airport and it worked fine. Today, I changed my phone to a different unlocked phone, so I put t...
Every time my wife calls me her number gets rejected..I tried all tricks such as clearing her number from the rejected list and even turning off the reject mode process. Perhaps this is something to do with the sim memory. My phone is LG 3. Can som...
Hi I’m new ,my friend referred me to get a SIM card and bring it home so he can set up the account for public mobile cuz I’m currently with Rogers and at the store the guy messed up the plan to 25$ a month and the phone number I had with Rogers that ...
I just put my new PM nano sim card into my new Samsung s6 phone. I'm a long time PM customer so just did the switch and entered my new Sim card number and it said change was successful.. but when I try to send texts or make calls it keeps saying Not ...
I am almost out of data and would like to restart my billing cycle so my data resets. I was told this is possible but can not find a way to do it, I can only switch to a new expensive plan. How can I reset my data as soon as possible?
If you can come to west Mississauga, I have spare SIMs. Contact me by private message; Private Messages - viewing and creating. Of course, just as I clicked Post I remembered all the retail partners have them. Geritol time!
Hello! I got my mom a moto G5 and is on a $20 a month plan. She does not like the phone. So, I want to cancel her public mobile plan for a couple of months while I save to buy her an older iphone. The question is, can I then reactive her account and...
My Data was shut off today saying that I used all 500 MB up but i only got the plan last saturday so thought that was odd. I logged into self serve and according to my usage I have only used 23MB?
Hi, I had a public mobile number set up with a seperate email. Today I activated a new sim with a new gmail account to use with my another phone. I double checked to make sure that I put my referal phone number when I was setting up the account. Howe...
So I had autopay fail 3 months ago on my 90 day plan. I fixed it and PM confirmed it (and still somehow owe me a $120 refund from 6 months ago but aren't getting around to it).Today rolls around and I get a text telling me my plan is suspended becaus...
Hello, I am setting up a Public Mobile account for my kids phone, and I was able to go through the Sim card activation up until it was processing the payment, and it gave me an error that said something had gone wrong, and that I should log in again ...
I registered a plan from public mobile and gave my previous number with account information to the guy to register it. Then, I had the number. I can call anyone and Caller ID says it's me. But when trying to reach the number it says this number is no...
Paid our bill on Monday but our phone isn’t working. I’ve emailed Moderator team and no response. Who else do I contact? I need my phone for work and my boss has no more patience for this. Thanks in advance
I am only receiving text messages when connected to wi-fi. I don’t data plan so my settings might need adjusting. I am on an iPhone. Any suggestions?
Hello Public Mobile Team, I am using Public Mobile service with a number owned by me 647-765-****. since couple of days I am trying to make a call to another number 647-655-**** which belongs to my husband but not able to connect...
Hi everyone, my payment was made twice from my account, how can I get my money back, please?thanks a lot marky
How do I send a private message. No more messing around. I have a life. I would like to get bakc to it at some point today.
I sent 2 private messages (on yesterday and one today) to the mod team and I still have not received an answer to unlock my public mobile phone. Any idea how much time this takes? Thanks edit: thank you all for your answers. Looks like I will have to...
So my plan expired earlier today, and I just made a payment for the amount due through my debit card (which I've used countless times with Public mobile). As soon as I clicked "confirm" a the next page said "uh oh, something went wrong! Log out then ...
Please help.
Just looking for recent experiences. I have two lines on 90 plans and am planning on switching them to 30 day plans both are currently futuredated. One is going from 75 talk and text to 25 talk and text, the other 45$ talk text data LTE to talk text ...
Hello I have an LG X Power 2. I've been with Public since about February I'd say, I have had the same plan ever since. 60$ for 5gb of LTE/4G data and provincial texting/calling. I had an Essential Phone PH-1 but it broke and I had to switch to this p...
How long should I expect to wait for a private message I sent to the moderators? I was charged 500Mb within minutes of switching to PB and didn’t use the data. Need that rectified ASAP as now my data is low at the end of my billing period.
I signed up for the free sim card and free month of service on the $40 plan during the Flash Sale on Sept 30th at the Walmart in Sarnia on Quinn Road. Well I just received my credit card statement and I was billed $45.20 on Oct 1st by Public Mobile. ...
Good evening, I ordered two SIM cards separately by my credit card But I only received one(149717) last Monday so it's been waiting for 8days already. My order number is (149718)could you please find missing one my SIM card. Thank you.
Unlimited Canada-Wide calling means no long distance charges, right? I just want to make sure before I start making non-local calls. Thank you!!-Asia
